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Code Editor : en_GB.phar
<?php __HALT_COMPILER(); ?> 9 f config.yaml3 3 e�:�� department.yaml� � 4T{3� email_template_group.yamlZ Z a%M\� event.yaml� � $�Nɴ file.yamlH6 H6 ;ݿ� filter.yaml� � ��|� form.yaml� � �U+W� group.yaml =ա�� help_topic.yaml ���� list.yaml �u%� organization.yamlS S x�A�� priority.yaml� � �[��� queue_column.yaml* * �d�J� queue_sort.yamlr r ��2ɴ queue.yaml)0 )0 �<� role.yaml_ _ 3��� schedule.yamln n y���� sequence.yaml �� � sla.yaml ��r�� team.yaml� � �V9� ticket_status.yaml2 2 �[!J� # help/tips/dashboard.audit_logs.yaml �"� " help/tips/dashboard.dashboard.yaml' ' 4`�ڴ # help/tips/dashboard.my_profile.yaml� � �+g� ( help/tips/dashboard.staff_directory.yaml� � a��'� $ help/tips/dashboard.system_logs.yaml� � ��M�� help/tips/emails.banlist.yamlj j # a�� help/tips/emails.diagnostic.yamlu u ^�� help/tips/emails.email.yamle e c~�S� help/tips/emails.template.yamlc c ��:(� help/tips/forms.yaml� � d�O� help/tips/install.yaml� � ��� , help/tips/knowledgebase.canned_response.yaml^ ^ t�ꔴ % help/tips/knowledgebase.category.yaml� � �w� help/tips/knowledgebase.faq.yamlE E ��{� help/tips/manage.api_keys.yaml � �� ! help/tips/manage.custom_list.yaml2 2 z @_� help/tips/manage.filter.yaml� � �SRR� help/tips/manage.helptopic.yaml4 4 �7U � help/tips/manage.pages.yaml� � ���Ҵ help/tips/manage.schedule.yamlD D ��9m� help/tips/manage.sla.yaml ��� help/tips/org.yaml# # &�� � help/tips/settings.agents.yaml� � ݶ0�� help/tips/settings.alerts.yaml4 4 �E� � % help/tips/settings.autoresponder.yaml� � ȼ�� help/tips/settings.email.yaml� � �j?K� help/tips/settings.kb.yaml� � �@9� help/tips/settings.pages.yamlR R )��� help/tips/settings.system.yaml� � 1Ļ� help/tips/settings.tasks.yaml� � ֆ�� help/tips/settings.ticket.yaml7 7 �C� help/tips/settings.users.yaml. . i oԴ help/tips/staff.agent.yamlN N �@�ɴ help/tips/staff.agents.yaml� � :�dL� help/tips/staff.department.yamld d ��hl� help/tips/staff.departments.yaml� � r���� help/tips/staff.groups.yaml� � Hԥ� " help/tips/staff.staff_members.yaml� � d8� help/tips/staff.team.yaml@ @ Ӿ � help/tips/staff.yaml� � �Rô help/tips/tasks.queue.yaml� � �L}� help/tips/tickets.queue.yamlj j �Ԯ�� templates/premade.yaml� � �I� # templates/email/assigned.alert.yamlO O U��´ " templates/email/message.alert.yaml� � �v� % templates/email/message.autoresp.yaml� � ����� templates/email/note.alert.yaml� � e�o� ( templates/email/task.activity.alert.yaml^ ^ ;�GW� ) templates/email/task.activity.notice.yaml� � m:1� templates/email/task.alert.yaml� � �!��� * templates/email/task.assignment.alert.yaml� � ň͓� ' templates/email/task.overdue.alert.yaml� � �À� ( templates/email/task.transfer.alert.yaml� � O+ � + templates/email/ticket.activity.notice.yaml� � ���/� ! templates/email/ticket.alert.yaml� � ��� % templates/email/ticket.autoreply.yaml� � \���� $ templates/email/ticket.autoresp.yaml� � G�� " templates/email/ticket.notice.yaml� � -zk� # templates/email/ticket.overdue.yamlB B �s~w� % templates/email/ticket.overlimit.yamlg g D<�q� ! templates/email/ticket.reply.yaml� � ���p� # templates/email/transfer.alert.yaml7 7 �%�� templates/page/access-link.yaml� � �f��� ! templates/page/banner-client.yaml� � ���� templates/page/banner-staff.yamlz z �ô " templates/page/email2fa-staff.yaml� � ��Bj� templates/page/landing.yamlQ Q 4��� templates/page/offline.yaml� � /�7�� " templates/page/pwreset-client.yaml� � ���J� ! templates/page/pwreset-staff.yaml5 5 ��� ' templates/page/registration-client.yamlV V /^*� ( templates/page/registration-confirm.yaml W��� & templates/page/registration-staff.yaml� � �Q�� ' templates/page/registration-thanks.yamlD D �L�v� templates/page/thank-you.yaml$ $ ܅��� templates/ticket/installed.yaml� � �:z� templates/ticket/upgraded.yaml* * �,_S� js/jquery.ui.datepicker.js� � 冢� LC_MESSAGES/messages.mo.php�9 �9 ?��{� js/osticket-strings.js� � N�(� MANIFEST.php �� #Default configuration. The format is key: value and the data will be #inserted into the %config table at install time --- core: time_format: 'hh:mm a' date_format: 'dd/MM/yyyy' datetime_format: 'dd/MM/yyyy HH:mm' daydatetime_format: 'EEE D MMM y h:mm a' default_priority_id: 2 enable_daylight_saving: 0 reply_separator: '-- reply above this line --' #Do not translate below here isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 2 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 2 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 auto_refer_closed: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 disable_agent_collabs: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 allow_external_images: 0 task_number_format: '#' task_sequence_id: 2 log_level: 2 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 embedded_domain_whitelist: 'youtube.com, dailymotion.com, vimeo.com, player.vimeo.com, web.microsoftstream.com' - #Departments defined initially for the system #Fields: #id - (int:optional) id number in the database #flags - (bitmask: 0x0004 Active 0x0008 Archived) #name - (string) Short name of the department #signature - (string) Descriptive name of the department #NOTE: The department listed first by ID# will be the default department #NOTE: ------------------------------------ #The very first group listed in this document will be the primary #department of the initial staff member -- the administrator. --- id: 1 name: Support signature: | Support Department ispublic: 1 flags: 0x0004 group_membership: 1 - id: 2 name: Sales signature: | Sales and Customer Retention ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: Maintenance signature: | Maintenance Department ispublic: 0 flags: 0x0004 group_membership: 0 - #Default email template group for the system #NOTE: The language field is defined for the email tempate group model, but #is not considered by the installer. Whatever language the install #loads data for, the same language will be used to load the email #templates #Fields: #isactive - (bool:0|1) true or false if the templates should be initially #usable #name - (string) descriptive name for the template group #notes - Administrative notes (viewable internally only) --- id: 1 isactive: 1 name: osTicket Default Template (HTML) notes: | Default osTicket templates - #event.yaml #Events initially inserted into the system. --- id: 1 name: created description: - id: 2 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 14 name: overdue description: - id: 9 name: edited description: - id: 10 name: viewed description: - id: 11 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 14 name: deleted description: - id: 15 name: merged description: - id: 16 name: unlinked description: - id: 17 name: linked description: - id: 18 name: login description: - id: 19 name: logout description: - id: 20 name: message description: - id: 21 name: note description: - #files.yaml #Files initially inserted into the system. Canned responses have their own #method for attachments; however, this file will make it easier to add #things like inline images. #NOTE: If the files aren't attached to something by the installer, they #bill be cleaned up shortly after installation (by the autocron). --- key: b56944cb4722cc5cda9d1e23a3ea7fbc name: powered-by-osticket.png type: image/png encoding: base64 data: | iVBORw0KGgoAAAANSUhEUgAAANoAAAAoCAYAAACYR+TJAAAKQ2lDQ1BJQ0MgcHJvZmlsZQAAeNqd U3dYk/cWPt/3ZQ9WQtjwsZdsgQAiI6wIyBBZohCSAGGEEBJAxYWIClYUFRGcSFXEgtUKSJ2I4qAo uGdBiohai1VcOO4f3Ke1fXrv7e371/u855zn/M55zw+AERImkeaiagA5UoU8Otgfj09IxMm9gAIV SOAEIBDmy8JnBcUAAPADeXh+dLA//AGvbwACAHDVLiQSx+H/g7pQJlcAIJEA4CIS5wsBkFIAyC5U yBQAyBgAsFOzZAoAlAAAbHl8QiIAqg0A7PRJPgUA2KmT3BcA2KIcqQgAjQEAmShHJAJAuwBgVYFS LALAwgCgrEAiLgTArgGAWbYyRwKAvQUAdo5YkA9AYACAmUIszAAgOAIAQx4TzQMgTAOgMNK/4Klf cIW4SAEAwMuVzZdL0jMUuJXQGnfy8ODiIeLCbLFCYRcpEGYJ5CKcl5sjE0jnA0zODAAAGvnRwf44 P5Dn5uTh5mbnbO/0xaL+a/BvIj4h8d/+vIwCBAAQTs/v2l/l5dYDcMcBsHW/a6lbANpWAGjf+V0z 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The name 'SYSTEM BAN LIST' is also important #and should not be translated -- it is not displayed on the interface #Fields: #isactive - (bool:0|1) true or false if the filter is initially enabled #execorder - (int) order the filters should be executed in (lowest first) #name - (string) Descriptive name for the filter #notes - (string) Administrative notes (viewable internally only) #rules - (list<FilterRule>) List of rules for the filter #Fields for FilterRule: #isactive - (bool:0|1) true if the rule should be considered #what - (enum<email|>) field to check #how - (enum<equals|contains|dncontain>) how to check for <val> #val - (string) search value #Fields for FilterAction #type - type of filter action --- isactive: 1 execorder: 99 match_all_rules: 0 email_id: 0 target: Email #notrans name: SYSTEM BAN LIST #notrans notes: | Internal list for email banning. Do not remove rules: - isactive: 1 w: email #notrans h: equal #notrans v: test@example.com #notrans actions: - sort: 1 type: reject #notrans - #Default (dynamic) form configuration. This data is used as the initial, #minimal data for dynamic forms that ships with the system. #Fields: #id: Used only if associated with a help topic #title: Bold section title of the form #instructions: Title deck, detailed instructions on entering form data #notes: Notes for the form, shown under the fields #flags: #0x0001 If the form can be removed from the system #fields: List of fields for the form #type: Field type (short name) (eg. 'text', 'memo', 'phone', ...) #label: Field label shown to the user #name: Name used with the data internally. This is especially #useful for page and email templates, where %{ ticket.<name> } #will be used to retrieve the data from the field. #hint: Help text shown with the field #flags: Bit mask for settings & options ## From class DynamicFormField #const FLAG_MASK_CHANGE = 0x0010; # Type cannot change #const FLAG_MASK_DELETE = 0x0020; # Cannot be deleted #const FLAG_MASK_EDIT = 0x0040; # Data cannot be edited #const FLAG_MASK_DISABLE = 0x0080; # Field cannot be disabled #const FLAG_MASK_REQUIRE = 0x10000; # Requirement cannot be changed #const FLAG_MASK_VIEW = 0x20000; # View settings cannot be changed #const FLAG_MASK_NAME = 0x40000; # Name cannot be changed #configuration: Field-specific configuration #size: (text) width of the field #length: (text) maximum size of the data in the field #cols: (memo) width of the textarea #rows: (memo) height of the textarea --- id: 1 type: U #notrans title: Contact Information flags: 0 fields: - type: text #notrans name: email #notrans label: Email Address sort: 1 flags: 489395 configuration: size: 40 length: 64 validator: email #notrans - type: text #notrans name: name #notrans label: Full Name sort: 2 flags: 489395 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Phone Number sort: 3 flags: 13057 - type: memo #notrans name: notes label: Internal Notes sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 2 type: T #notrans title: Ticket Details instructions: Please Describe Your Issue notes: | This form will be attached to every ticket, regardless of its source. You can add any fields to this form and they will be available to all tickets, and will be searchable with advanced search and filterable. flags: 0 fields: - id: 20 type: text #notrans name: subject #notrans label: Issue Summary sort: 1 flags: 489265 configuration: size: 40 length: 50 - id: 21 type: thread #notrans name: message #notrans label: Issue Details hint: Details on the reason(s) for opening the ticket. sort: 2 flags: 480547 - id: 22 type: priority #notrans name: priority #notrans label: Priority Level flags: 274609 sort: 3 - type: C #notrans title: Company Information instructions: Details available in email templates flags: 0 fields: - type: text #notrans name: name #notrans label: Company Name sort: 1 flags: 291249 configuration: size: 40 length: 64 - type: text #notrans name: website #notrans label: Website sort: 2 flags: 274705 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Phone Number sort: 3 flags: 274705 configuration: ext: false - type: memo #notrans name: address label: Address sort: 4 flags: 12545 configuration: rows: 2 cols: 40 html: false length: 100 - type: O #notrans title: Organisation Information instructions: Details on user organisation flags: 0 fields: - type: text #notrans name: name #notrans label: Name sort: 1 flags: 489395 configuration: size: 40 length: 64 - type: memo name: address label: Address sort: 2 flags: 13057 configuration: rows: 2 cols: 40 length: 100 html: false - type: phone name: phone label: Phone sort: 3 flags: 13057 - type: text name: website label: Website sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo #notrans name: notes label: Internal Notes sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A #notrans title: Task Details instructions: Please Describe The Issue notes: | This form is used to create a task. flags: 0 fields: - type: text #notrans name: title #notrans flags: 487601 sort: 1 label: Title configuration: size: 40 length: 50 - type: thread #notrans name: description #notrans flags: 413939 sort: 2 label: Description hint: Details on the reason(s) for creating the task. - #Default groups defined for the system #Fields: #id - Primary id for the group #role_id - (int) default role for the group #flags - (bit mask) group flags #name - (string) descriptive name for the group #notes - (string) administrative notes (viewable internally only) #depts: (list<Department<id>>) id's of the departments to which the group #should initially have access #NOTE: ------------------------------------ #The very first group listed in this document will be the primary group of #the initial staff member -- the administrator. --- id: 1 role_id: 1 flags: 1 name: Lion Tamers notes: | System overlords. These folks (initially) have full control to all the departments they have access to. depts: - 1 - 2 - 3 - id: 2 role_id: 2 flags: 1 name: Elephant Walkers notes: | Inhabitants of the ivory tower depts: - 1 - 2 - 3 - id: 3 role_id: 2 flags: 1 name: Flea Trainers notes: | Lowly staff members depts: - 1 - 2 - 3 - #Default help topics installed for the system #Fields: #id - (int:optional) id number in the database #topic - (string) descriptive name of the help topic #flags - (bitmask: Active | Disabled | Archived) #ispublic - (bool:0|1) true or false if end users should be able to see the #help topic. In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) --- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 2 forms: - 2 topic: General Inquiry notes: | Questions about products or services - topic_id: 2 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 2 topic: Feedback notes: | Tickets that primarily concern the sales and billing departments - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 2 forms: - 2 topic: Report a Problem notes: | Product, service, or equipment related issues - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 2 topic: Access Issue notes: | Report an inability to access a physical or virtual asset - #Custom (dynamic) lists. This data is used as the initial, #minimal data for dynamic list that ships with the system. #Fields: #id: Primary id (not recommended) #name: Name of the list #name_plural: Name in plural (optional) #sort_mode: Sorting order (Alpha, -Alpha, SortCol) #masks: Edit masks to indicate various statuses of the list #(e.g if editable or deletable..etc) #notes: Notes for the list #items: List of items for the list #id: Primary id #value: Value (name) of the list item #extra: Abbreviated version of the value #status: If enabled (1 - enabled, 0 - disabled) #sort: Sort order (optional) #properties: Item-specific config based on Ticket Flags form fields #(key): (value) #properties: List properties form (see form.yaml for details) #Ticket statuses --- type: ticket-status #notrans name: Ticket Status name_plural: Ticket Statuses sort_mode: SortCol #notrans masks: 13 notes: | Ticket statuses properties: title: Ticket Status Properties instructions: Properties that can be set on a ticket status. flags: 0 fields: - type: state #notrans name: state #notrans label: State sort: 1 flags: 487665 configuration: prompt: State of a ticket - type: memo #notrans name: description #notrans label: Description sort: 3 flags: 471073 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList - #Initial organizations defined for the system. #Fields: #name - Descriptive name for the organization #fields - custom fields --- name: osTicket fields: 0: | 1120 5th Street Alexandria, LA 71301 phone: (318) 290-3674 website: https://osticket.com notes: > Not only do we develop the software, we also use it to manage support for osTicket. Let us help you quickly implement and leverage the full potential of osTicket's features and functionality. Contact us for professional support or visit our website for documentation and community support. #Default system data for ticket priorities --- low: priority_id: 1 priority_desc: Low priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 2 priority_desc: Normal priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: High priority_color: "#FEE7E7" priority_urgency: 2 emergency: priority_id: 4 priority_desc: Emergency priority_color: "#FEE7E7" priority_urgency: 1 - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #flags: (unused) #name: Display name of the column #primary: Data source for the field #secondary: Backup data source / default text #filter: What the field should link to #'link:ticket': Ticket #'link:user': User #'link:org': Organization #'link:ticketP': Ticket with hover preview #truncate: #'wrap': Fold words on multiple lines #annotations: #c: Annotation class name #p: Placement #'a': After column text #'b': Before column text #'<': Float to start (left) #'>': Float to end (right) #conditions: #crit: Criteria for the condiditon, in the form of [field, method, value] #prop: Array of CSS properties to apply to the field #'font-weight': #'font-style': #... #extra: (future use and for plugins) --- id: 1 name: "Ticket #" primary: "number" filter: "link:ticketP" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 2 name: "Date Created" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "Subject" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "User Name" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "Priority" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "Status" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "Close Date" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "Assignee" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 9 name: "Due Date" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "Last Updated" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 11 name: "Department" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "Last Message" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "Last Response" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "Team" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: --- id: 1 name: Priority + Most Recently Updated columns: '["-cdata__priority","-lastupdate"]' - id: 2 name: Priority + Most Recently Created columns: '["-cdata__priority","-created"]' - id: 3 name: Priority + Due Date columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: Due Date columns: '["-est_duedate"]' - id: 5 name: Closed Date columns: '["-closed"]' - id: 6 name: Create Date columns: '["-created"]' - id: 7 name: Update Date columns: '["-lastupdate"]' - #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: Open parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Updated - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 14 bits: 1 sort: 6 width: 160 heading: Assigned To sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: Open parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Updated - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 14 bits: 1 sort: 6 width: 160 heading: Assigned To - id: 3 title: Answered parent_id: 1 flags: 43 root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Updated - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 14 bits: 1 sort: 6 width: 160 heading: Assigned To - id: 4 title: Overdue parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 9 bits: 1 sort: 9 width: 150 heading: Due Date - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 14 bits: 1 sort: 6 width: 160 heading: Assigned To - id: 5 title: My Tickets parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 11 bits: 1 sort: 6 width: 160 heading: Department sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Assigned to Me parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 11 bits: 1 sort: 6 width: 160 heading: Department sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Assigned to Teams parent_id: 5 flags: 43 root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 14 bits: 1 sort: 6 width: 160 heading: Team sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 0 title: Closed flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 14 bits: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 14 title: Today flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 14 bits: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 14 title: Yesterday flags: 43 sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 14 bits: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 14 title: This Week flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 14 bits: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 14 title: This Month flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 14 bits: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 14 title: This Quarter flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 14 bits: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 14 title: This Year flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 14 bits: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - #Default roles defined for the system #Fields: #id - Primary id for the role #flags - (bit mask) role flags #name - (string) descriptive name for the role #notes - (string) internal notes #permissions: (list<keys>) #NOTE: ------------------------------------ #--- id: 1 flags: 1 name: All Access notes: | Role with unlimited access permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.markanswered - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - ticket.delete - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - task.delete - canned.manage - thread.edit - id: 2 flags: 1 name: Expanded Access notes: | Role with expanded access permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - canned.manage - id: 3 flags: 1 name: Limited Access notes: | Role with limited access permissions: - ticket.create - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply task.create - task.assign - task.transfer - task.reply - id: 4 flags: 1 name: View only notes: Simple role with no permissions permissions: [ ] - #Initial set of schedules and entries #Fields: #id: #flags: #0x01: FLAG_BIZHRS (Business Hours - Otherwise Holidays is assumed) #sort: Manual sort order #name: Name of the Schedule #timezone: Timezone of the Schedule #description: Description of the Schedule #entries: Schedule Entries --- id: 1 flags: 0x01 name: Monday - Friday 08:00 - 17:00 with U.S. Holidays configuration: holidays: - 4 entries: - name: Monday repeats: weekly #notrans starts_on: 2019-01-07 starts_at: 08:00:00 ends_on: 2019-01-07 ends_at: 17:00:00 day: 1 - name: Tuesday repeats: weekly #notrans starts_on: 2019-01-08 starts_at: 08:00:00 ends_on: 2019-01-08 ends_at: 17:00:00 day: 2 - name: Wednesday repeats: weekly #notrans starts_on: 2019-01-09 starts_at: 08:00:00 ends_on: 2019-01-09 ends_at: 17:00:00 day: 3 - name: Thursday repeats: weekly #notrans starts_on: 2019-01-10 starts_at: 08:00:00 ends_on: 2019-01-10 ends_at: 17:00:00 day: 4 - name: Friday repeats: weekly #notrans starts_on: 2019-01-11 starts_at: 08:00:00 ends_on: 2019-01-11 ends_at: 17:00:00 day: 5 - id: 2 flags: 0x01 name: 24/7 entries: - name: Daily repeats: daily #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 3 flags: 0x01 name: 24/5 entries: - name: Weekdays repeats: weekdays #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 4 flags: 0 name: U.S. Holidays entries: - name: New Year's Day repeats: yearly #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 day: 1 month: 1 - name: MLK Day repeats: yearly #notrans starts_on: 2019-01-21 starts_at: 00:00:00 ends_on: 2019-01-21 ends_at: 23:59:59 day: 1 week: 3 month: 1 - name: Memorial Day repeats: yearly #notrans starts_on: 2019-05-27 starts_at: 00:00:00 ends_on: 2019-05-27 ends_at: 23:59:59 day: 1 week: -1 month: 5 - name: Independence Day (4th of July) repeats: yearly #notrans starts_on: 2019-07-04 starts_at: 00:00:00 ends_on: 2019-07-04 ends_at: 23:59:59 day: 4 month: 7 - name: Labour Day repeats: yearly #notrans starts_on: 2019-09-02 starts_at: 00:00:00 ends_on: 2019-09-02 ends_at: 23:59:59 day: 1 week: 1 month: 9 - name: Indigenous Peoples' Day (Whodat Columbus) repeats: yearly #notrans starts_on: 2019-10-14 starts_at: 00:00:00 ends_on: 2019-10-14 ends_at: 23:59:59 day: 1 week: 2 month: 10 - name: Veterans Day repeats: yearly #notrans starts_on: 2019-11-11 starts_at: 00:00:00 ends_on: 2019-11-11 ends_at: 23:59:59 day: 11 month: 11 - name: Thanksgiving Day repeats: yearly #notrans starts_on: 2019-11-28 starts_at: 00:00:00 ends_on: 2019-11-28 ends_at: 23:59:59 day: 4 week: 4 month: 11 - name: Christmas Day repeats: yearly #notrans starts_on: 2019-11-25 starts_at: 00:00:00 ends_on: 2019-11-25 ends_at: 23:59:59 day: 25 month: 12 - #Sequences installed with the system #Fields: #id: PK #name: Name of the sequence #next: Next value of the sequence #padding: Padding character #increment: Distance between two numbers of the sequence #flags: Bitmask of flag settings. Currently known values are #INTERNAL:=0x0001 (restrict delete) #ID:1 is reserved for upgrades. When transitioning to osTicket 1.10, the #sequence ID:1 will be configured to start counting from the current #MAX(ticket.ticket_id). The upgrade will miss this step if there is no #sequence with ID:1 --- id: 1 name: "General Tickets" next: 1 padding: '0' increment: 1 flags: 1 - id: 2 name: "Tasks Sequence" next: 1 padding: '0' increment: 1 flags: 1 - #Initial Service-Level-Agreements (SLA) defined for the system #Fields: #id - (int:optional) id number in the database #flags - (int:bitmask) #isactive - (flag:1) true of false if the SLA should initially be active #enable_priority_escalation - (flag:2) true or false if the SLA should #cause the ticket priority to be escalated when it is marked overdue #disable_overdue_alerts - (flag:4) - true or false if the overdue alert #emails should _not_ go out for tickets assigned to this SLA #transient - (flag:8) - true if the SLA should change when changing #department or help topic. #grace_period - (int) number or hours after the ticket is opened before it #is marked overdue #name - (string) descriptive name of the SLA #notes - (string) administrative notes (viewable internally only) --- id: 1 flags: 3 grace_period: 18 name: Default SLA notes: | - #Initial teams defined for the system. #Fields: #flags - (int) #- isenabled - (0x01) true or false if the team should be initially #enabled #- noalerts - (0x02) #name - Descriptive name for the team #notes - Administrative notes (viewable internal only) --- flags: 0x01 name: Level I Support notes: | Tier 1 support, responsible for the initial interaction with customers - #Default system data for ticket statuses #Fields: #id - (int:optional) id number in the database #name - (string) descriptive name of the status #state - (string) Main status of a ticket #(open, closed, archived, deleted) #mode - (bit) access mask (1 - enabled, 2 - internal) #flags - (bit) flags that can be set on a ticket #properties: #description - (string) Description of the status --- id: 1 name: Open state: open mode: 3 sort: 1 flags: 0 properties: description: > Open tickets. - id: 2 name: Resolved state: closed mode: 1 sort: 2 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Resolved tickets - id: 3 name: Closed state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Closed tickets. Tickets will still be accessible on client and staff panels. - id: 4 name: Archived state: archived mode: 3 sort: 4 flags: 0 properties: description: > Tickets only administratively available but no longer accessible on ticket queues and client panel. - id: 5 name: Deleted state: deleted mode: 3 sort: 5 flags: 0 properties: description: > Tickets queued for deletion. Not accessible on ticket queues. #This is popup help messages for the Admin Panel -> Dashboard -> Audit Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- audit_logs: title: Audit Logs content: > This is where you will find any activities written to the audit log while the Audit plugin is enabled links: - title: Configure Plugins href: /scp/plugins.php date_span: title: Date Span content: > Select the date range that you would like to view in the <span class="doc-desc-title">Audit Logs</span>. type: title: Type content: > Choose which object type you would like to see Audits for. events: title: Events content: > Narrow down results based on a specific Event. #This is popup help messages for the Staff Panel -> Dashboard -> Dashboard #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ticket_activity: title: Ticket Activity content: > Select a date range to cause both the graph and the table (cf. <span class="doc-desc-title">Statistics</span>) below to focus on any corresponding data for those dates. The graph below will always reflect a broad overview of the whole system’s data (i.e., population). However, you may navigate through the <span class="doc-desc-title">Statistics </span> table below to focus on a narrower subject of interest (e.g., Department, Topics, or Staff). Additionally, you may export any data currently displayed in the <span class="doc-desc-title">Statistics </span> table. report_timeframe: title: Report timeframe content: > Choose a start date for the desired data sample using the date picker. Then, choose the length of time from that date to define the end date for your data sample. statistics: title: Statistics content: > Navigate to the subject of interest by clicking on the appropriate tab in order to view the specific sample of data. Within the table, the circles represent the size of the nominal data. Therefore, the larger the number in a particular cell, the larger the adjacent circle will be. opened: title: Opened content: > Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User. assigned: title: Assigned content: > Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules. overdue: title: Overdue content: > Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date. closed: title: Closed content: > The number of Tickets that are currently in the Closed status. reopened: title: Reopened content: > The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open. deleted: title: Deleted content: > The amount of tickets that have been deleted. service_time: title: Service Time content: > Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours. response_time: title: Response Time content: > Shows an average response time by an Agent, in hours, to ticket correspondence. #This is popup help messages for the Staff Panel -> Dashboard -> My Profile #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- contact_information: title: Contact Information content: > username: title: Username content: > Only those Agents with Admin status may change a username. If you are an Agent with Admin privileges, you may accomplish this by selecting an Agent to edit from the <span class="doc-desc-title">Staff Members</span> table. links: - title: Change a username as an Administrator href: /scp/staff.php config2fa: title: Two Factor Authentication content: > Two Factor Authentication adds an extra layer of security when logging into the helpdesk. Once you correctly submit your username and password, you will need to enter a token to finish logging into the helpdesk. time_zone: title: Time Zone content: > daylight_saving: title: Daylight Saving content: > maximum_page_size: title: Maximum Page Size content: > auto_refresh_rate: title: Auto Refresh Rate content: > default_signature: title: Default Signature content: > default_paper_size: title: Default Paper Size content: > show_assigned_tickets: title: Show Assigned Tickets content: > <p> Enabling this option will override the global setting to hide assigned tickets from the open queues. </p> <p class="info-banner"> <i class="icon-info-sign"></i> This setting is only available when assigned tickets are excluded globally. </p> password: title: Password content: > current_password: title: Current Password content: > new_password: title: New Password content: > confirm_new_password: title: Confirm New Password content: > signature: title: Signature content: > Create an optional <span class="doc-desc-title">Signature</span> that perhaps appears at the end of your Ticket Responses. Whether this <span class="doc-desc-title">Signature</span> appears, or not, depends on the <span class="doc-desc-title">Email Template</span> that will be used in a Ticket Response. links: - title: Create Emails Templates in the Admin Panel href: /scp/templates.php #This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Staff Members content: > The following table displays the results of the filter above it. If no filter settings are chosen, then all <span class="doc-desc-title">Staff Members </span> are displayed, and broken up by pages. See the pages section below to navigate through more results. apply_filtering_criteria: title: Apply Filtering Criteria content: > Choose a <span class="doc-desc-title">Department</span> that is relevant to your current interests. You may also perform a search for a specific Agent. #This is popup help messages for the Admin Panel -> Dashboard -> System Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- system_logs: title: System Logs content: > This is where you will find any troubleshooting related logging activity (e.g., Errors, Warnings, or Bugs). links: - title: Customise what type of activity is logged by changing the <br /><span class="doc-desc-title">Default Log Level</span>. href: /scp/settings.php?t=system date_span: title: Date Span content: > Select your calendar range that you would like to view in the <span class="doc-desc-title">System Logs</span>. type: title: Type content: > Choose an option to narrow your focus on a specific type of activity. <span class="doc-desc-opt">Debug</span> represents the least severity, and <span class="doc-desc-opt">Error</span> represents the greatest severity. showing_logs: title: Showing…Logs content: > Be sure to check the <span class="doc-desc-title">Page</span> section below to make sure that there are not more pages displaying available System Logs. log_title: title: Log Title content: > Click the <span class="doc-desc-title">Log Title</span> table header if you would like to sort the results according to the <span class="doc-desc-title">Log Title</span>. log_type: title: Log Type content: > Click the <span class="doc-desc-title">Log Type</span> table header if you would like to sort the results according to the <span class="doc-desc-title">Log Type</span>. log_date: title: Log Date content: > This is the date the log was generated by the software. If you would like to sort the results according to the <span class="doc-desc-title">Log Date</span>, simply click the <span class="doc-desc-title">Log Date</span> table header. (Use the <span class="doc-desc-title">Date Span</span> form above to narrow your calendar span of logs.) ip_address: title: IP Address content: > This refers to the <span class="doc-desc-title">IP</span><span class="doc-desc-title"> Address</span> of either the agent or client that was using osTicket at the time the log was generated. #This is popup help messages for the Admin Panel -> Emails -> Banlist #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ban_list: title: Banned Email Addresses content: > Emails received from email addresses listed in the ban list will be automatically rejected. #This is popup help messages for the Admin Panel -> Emails -> Diagnostics #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- test_outgoing_email: title: Test Outgoing Email content: > The email’s delivery depends on your server settings (php.ini) and/or SMTP configuration. links: - title: Select an email to configure SMTP (Outgoing) Settings href: /scp/emails.php from: title: From content: > to: title: To content: > subject: title: Subject content: > message: title: Message content: > #This is popup help messages for the Admin Panel -> Emails -> Add New Email #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket_help_topic: title: New Ticket Help Topic content: > Choose a <span class="doc-desc-title">Help Topic</span> to be automatically associated with tickets created via this Email Address. <br/><br/> Forms associated with the Help Topic will be added to the ticket, but will not have any data. links: - title: Manage Help Topics href: /scp/helptopics.php new_ticket_priority: title: New Ticket Priority content: > Choose the <span class="doc-desc-title">priority</span> for new tickets created via this Email Address. new_ticket_department: title: New Ticket Department content: > Choose the <span class="doc-desc-title">Department</span> to which new tickets created via this Email Address will be routed. links: - title: Manage Departments href: /scp/departments.php auto_response: title: New Ticket Auto-Response content: > You may disable the Auto-Response sent to the User when a new ticket is created via this Email Address. userid: title: Username content: > The Username is utilised in the email authentication process. We accept single address strings, shared mailbox strings, servername + username strings, and a combination of all. links: - title: More Information href: https://docs.osticket.com/en/latest/Admin/Emails/Emails.html username: title: Username content: > password: title: Password content: > login_information: title: Email Login Information content: > The <span class="doc-desc-title">Username</span> and <span class="doc-desc-title">Password</span> are required to fetch email from IMAP / POP mail boxes as well as to send email through SMTP. mail_account: title: Fetching Email content: > Fetch emails from a remote IMAP or POP mail box and convert them to tickets in your help desk. links: - title: Manage <span class="doc-desc-title">Email Polling</span> & <span class="doc-desc-title">AutoCron</span> settings. href: /scp/settings.php?t=emails host_and_port: title: Remote Host content: > Enter the <span class="doc-desc-title">hostname</span> and <span class="doc-desc-title">port</span> number for your mail server. This may be available in the documentation for your hosting account or from your email administrator. <br/><br/> If using non-standard <span class="doc-desc-title">port</span> number with <span class="doc-desc-title">encryption</span> enabled then prefix the hostname with ssl:// or tls:// scheme to hint to supported encryption. <br/><br/> To force a plain connection even when using a standard encryption <span class="doc-desc-title">port</span> then use plain:// scheme. mailbox_folder: title: Mail Folder content: > Enter the <span class="doc-desc-title">Folder</span> name that you wish to fetch mail from. If left empty the system will fetch from the INBOX. protocol: title: Mail Box Protocol content: > Select the mail box protocol supported by your remote mail server. IMAP on a secure port highly recommended. authentication: title: Authentication content: > osTicket <span class="doc-desc-title">OAuth2 Plugin</span> is required for Modern Authentication support. links: - title: Download osTicket Plugins href: https://osticket.com/download/ fetch_frequency: title: Fetch Frequency content: > Enter how often, in minutes, the system will poll the mail box. <br/><br/> This will define the average delay in receiving an Auto-Response after a User sends an email to this mail box. emails_per_fetch: title: Emails Per Fetch content: > Enter the number of emails processed at one time. fetched_emails: title: Fetched Emails content: > Decide what to do with processed emails: <br/><br/> <span class="doc-desc-opt"><b>Move to Folder</b></span>: This will backup your email from the INBOX to a folder you specify. If the folder does not yet exist on the server, the system will attempt to automatically create it. (<b>Recommended</b>) <hr> <span class="doc-desc-opt"><b>Delete Emails</b></span>: This will delete your email from the INBOX once it is processed. <hr> <span class="doc-desc-opt"><b>Do Nothing</b></span>: This will leave emails in your INBOX. The system will record the message ids of your email and attempt not to refetch it. However, this option may cause duplicate tickets to be created. (<em>Not Recommended</em>) smtp_settings: title: SMTP Settings content: > Email sent from the help desk can be sent through an SMTP server. This is recommended, if possible, as it will increase the likelihood of email delivery and will make the emails less likely to be marked as spam. header_spoofing: title: Allow Header Spoofing content: > Enable this to allow sending emails via this mail box from an address other that the one given in the <span class="doc-desc-title">Email Address</span> setting above. <br/><br/> This advanced setting is generally used when sending mail from aliases of this mail box. strict_matching: title: Strict Email Matching content: > <b>Enable</b> this option to require the Email Address and the Token's Resource Owner to match. This is useful for preventing accidental authorisation of a completely different account. <br><br> <b>Disable</b> this option to allow a different Resource Owner for the Token than the Email Address. This is useful for Shared Mailboxes/Aliases/etc. where you need to use a Service Account or Global Admin to authorise on behalf of the email. #This is popup help messages for the Admin Panel -> Emails -> Templates #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- email_templates: title: Email Templates content: > Email Template Sets are used to send Auto-Responses and Alerts for various actions that can take place during a Ticket’s lifetime. template_to_clone: title: Template to Clone content: > Choose a Template Set to clone or simply start with the stock email templates. language: title: Language content: > Select desired language for the <span class="doc-desc-opt">stock</span> <span class="doc-desc-title">Email Template Set</span>. Language packs are available on osTicket.com. links: - title: osTicket Language Packs href: https://osticket.com/download status: title: Status content: > <span class="doc-desc-opt">Enabled</span> Template Sets are available to be associated with Departments and set to the system default. Template Sets currently in-use cannot be <span class="doc-desc-opt">Disabled</span>. #This is popup help messages for the Admin Panel -> Settings -> System page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- form_title: title: Form Headline content: > This title text is shown in a grey box above the form fields form_instructions: title: Form Instructions content: > You can add extra instructions which will help guide the user into the context of the form fields and possibly highlight required data. field_sort: title: Field Display Position content: > Click on the up-and-down arrow icon and drag the field row to sort within this form. Sorting preference does not take effect until the form is saved. field_label: title: Field Label content: > This label is shown as the prompt for this field. Typically, a short-answer field would be rendered like this one:<br> <strong>Label:</strong> <input type="text"> field_type: title: Field Content Type content: > This is used to define the type of input expected from the user. You can select from short and long answer, phone number, date and time, checkbox, drop-down list, or a custom list selection. links: - title: Custom Lists href: /scp/lists.php field_visibility: title: Field Visibility content: > Choose a visibility and requirement option for this field. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Setting</th> <th>Result</th></tr> <tr><td>Optional</td> <td>Agents and EndUsers can see the field, but neither is required to answer.</td></tr> <tr><td>Required</td> <td>Agents and EndUsers can see the field, and both are required to answer</td></tr> <tr><td>Required for EndUsers</td> <td>Agents and EndUsers can see the field, only EndUsers are required to answer</td></tr> <tr><td>Required for Agents</td> <td>Agents and EndUsers can see the field, only Agents are required to answer</td></tr> <tr><td>Internal, Optional</td> <td>Only Agents can see the field, but no answer is required.</td></tr> <tr><td>Internal, Required</td> <td>Only Agents can see the field, and an answer is required.</td></tr> <tr><td>For EndUsers Only</td> <td>Only EndUsers can see the field, and an answer is required.</td></tr> </tbody></table> field_variable: title: Field Automation content: > The field data will be available to email and page templates via the name used in this column. For instance, fields on the common ticket form are available via <code>%{ticket.variable}</code>, where <strong>variable</strong> is the name used in this column.<br> <br> <em>Company information is available via <code>%{</code><code>company.variable}</code> and user information is available via <code>%{ticket.user.variable}</code></em> field_delete: title: Remove this Field content: > Check and save the form to remove a field from this form.<br> <br> <em>Deleting a field does not remove previously entered data for the field on completed forms. For instance, if a previously submitted ticket has data for a field, deleting the field from this form will not remove the data on the ticket.</em> #Help popup items for the installer #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_name: title: Helpdesk Name content: | <p>The name of your support system e.g [Company Name] Support</p> system_email: title: Default System Email content: | <p>Default email address e.g support@yourcompany.com - you can add more later!</p> default_lang: title: Default System Language content: | <p>Initial data for this language will be installed into the database. For instance email templates and default system pages will be installed for this language.</p> links: - title: osTicket Language Packs href: 'https://osticket.com/download/#ostLang' first_name: title: First Name content: | <p>Admin's first name</p> last_name: title: Last Name content: | <p>Admin's last name</p> email: title: Email Address content: | <p>Admin's personal email address. Must be different from system's default email.</p> username: title: Username content: | <p>Admin's login name. Must be at least three (3) characters.</p> password: title: Password content: | <p>Admin's password. Must be six (6) characters or more.</p> password2: title: Confirm Password content: | <p>Retype admin's password. Must match.</p> db_prefix: title: MySQL Table Prefix content: | <p>osTicket requires table prefix in order to avoid possible table conflicts in a shared database.</p> db_host: title: MySQL Hostname content: | <p> Most hosts use 'localhost' for local database hostname. Check with your host if localhost fails. </p> <p> Default port set in php.ini is assumed. A non-standard port number can be specified as <code>hostname:port</code> </p> db_schema: title: MySQL Database content: | <p>Name of the database osTicket will use.</p> db_user: title: MySQL Username content: | <p>The MySQL user must have full rights to the database.</p> db_password: title: MySQL Password content: | <p>MySQL password associated with above user.</p> #This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- canned_response: title: Canned Response content: > Create a <span class="doc-desc-title">Canned Response</span> that can be included in a ticket response. It can also be used as a <span class="doc-desc-title">Ticket Auto-Response</span> setup by a <span class="doc-desc-title">Ticket Filter</span>. links: - title: Setup a Ticket Filter href: /scp/filters.php canned_attachments: title: Canned Attachments content: > Attach a file that you would like to be automatically included in the ticket response that utilises the new <span class="doc-desc-title"> Canned Response</span>. #This is popup help messages for the Staff Panel -> Knowledgebase -> Add New Category -> FAQ Category (Form) #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- listing_type: title: Listing Type content: > Choose <span class="doc-desc-opt">Public (publish)</span> if you would like this <span class="doc-desc-title"> FAQ</span> to be published on public knowledgebase if the parent category is public. links: - title: Enable the Public Knowledgebase for the Client Portal href: /scp/settings.php?t=kb #This is popup help messages for the Admin Panel -> Manage -> API Keys #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- api_key: title: API Key content: > API keys are used to authenticate clients submitting new tickets via the Application Programming Interface (API). API keys are used instead of passwords. Since API keys may be sent unencrypted, they are linked to each client's network IP address. links: - title: osTicket API Documentation href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP Address content: > Client's network IP address. Each unique client IP address will require separate API keys #This is popup help messages for the Admin Panel -> Manage -> Add New Custom List #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- custom_lists: title: Custom Lists content: > Your <span class="doc-desc-title">custom lists</span> will permit you to create dropdown boxes with predefined options from which a Client can select in your <span class="doc-desc-title">Custom Forms</span>. If you would like to use this <span class="doc-desc-title">custom list</span> as a <span class="doc-desc-title">target</span> in a <span class="doc-desc-title">Ticket Filter</span>, be sure to add this list to your <span class="doc-desc-title">Ticket Details</span> form. name: title: Name content: > plural_name: title: Plural Name content: > sort_order: title: Sort Order content: > list_s_initial_items: title: List’s Initial Items content: > value: title: Value content: > extra: title: Extra content: > Abbreviations and such. If you happen to use internal codes for the items in this list, those codes and abbreviations can be entered in this column. If the custom list is rendered as a <span class="doc-desc-option"> TypeAhead</span>, these abbreviations can be used to search for the custom list items. #This is popup help messages for the Admin Panel -> Manage -> Filter #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- execution_order: title: Execution Order content: > Enter a number that controls the priority of the filter. The lower the number, the higher the priority this filter will have in being executed over against another filter that might have higher order of execution. <br><br> If you want this filter to be the last filter applied on a match, enable <span class="doc-desc-title">Stop Processing Further On Match</span>. target_channel: title: Channel content: > Choose the target <span class="doc-desc-title">Channel</span> for your <span class="doc-desc-title">ticket Filter</span>. The <span class="doc-desc-title">Channel</span> is the source through which the ticket arrived into the system. <br><br> For example, if you choose <span class="doc-desc-opt">Web Forms</span>, you are saying that you want to apply the <span class="doc-desc-title">ticket Filter</span> to those tickets that originated from the Client Portal's webform. rules_matching_criteria: title: Rules Matching Criteria content: > Choose how elastic you want the matches of your <span class="doc-desc-title">ticket Filter</span> to be. If you would like the <span class="doc-desc-title">ticket Filter</span> to match any of the rules, and then stop, choose <span class="doc-desc-opt">Match Any</span>. If you would like <em><strong>all rules</strong></em> of the <span class="doc-desc-title">ticket Filter</span> to be matched, choose <span class="doc-desc-opt">Match All</span>. reject_ticket: title: Reject Ticket content: > If this is enabled, further processing is stopped and all other choices of action below will be ignored on match. reply_to_email: title: Reply-To Email content: > Enable this if you want your Help Desk to honour a User's email application's <span class="doc-desc-title">Reply To</span> header. This field is only relevant if the <span class="doc-desc-title">Channel</span> above includes <span class="doc-desc-opt">Email</span>. ticket_auto_response: title: Disable Ticket Auto-Response content: > <em>Note: This will override any <span class="doc-desc-title">Department</span> or <span class="doc-desc-title">Autoresponder settings</span>.</em> canned_response: title: Canned Auto-Reply content: > Choose a <span class="doc-desc-title">Canned Response</span> you want to be emailed to the user on <span class="doc-desc-title">Ticket Filter</span> match. The <span class="doc-desc-title">New Ticket Auto-Reply</span> template used depends on what <span class="doc-desc-title">template set</span> is assigned as default, or to a matching ticket's <span class="doc-desc-title">Department</span>. links: - title: Manage Canned Responses href: /scp/canned.php - title: Manage Template Sets href: /scp/templates.php - title: New Ticket Auto-Reply Template href: /scp/templates.php?id=2&a=manage department: title: Department content: > Choose what <span class="doc-desc-title">Department</span> you want the matches of the <span class="doc-desc-title">Ticket Filter</span> to be assigned. links: - title: Manage Departments href: /scp/departments.php priority: title: Priority content: > Choose the <span class="doc-desc-title">Priority</span> level you want to be applied to the matches of the <span class="doc-desc-title">Ticket Filter</span>.<br /> <br /> <em>Note: This will override <span class="doc-desc-title">Department</span> or <span class="doc-desc-title"> Help Topic</span> settings.</em> sla_plan: title: SLA Plan content: > Choose the <span class="doc-desc-title">SLA Plan</span> you want to be applied to the matches of the <span class="doc-desc-title">Ticket Filter</span>. links: - title: Manage SLA Plans href: /scp/slas.php auto_assign: title: Auto-Assign content: > Choose an Agent or a Team to whom you want the matches of the <span class="doc-desc-title">Ticket Filter</span> to be assigned. links: - title: Manage Agents href: /scp/staff.php - title: Manage Teams href: /scp/teams.php help_topic: title: Help Topic content: > Choose the <span class="doc-desc-title">Help Topic</span> you want to be applied to the matches of the <span class="doc-desc-title">Ticket Filter</span>. links: - title: Manage Help Topics href: /scp/helptopics.php admin_notes: title: Admin Notes content: > These notes are only visible to those whose account type is ‘<span class="doc-desc-title">Admin</span>.’ #This is popup help messages for the Admin Panel -> Manage -> Help Topic #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- help_topic_information: title: Help Topic Information content: > <span class="doc-desc-title">Help Topics</span> guide what information is gathered from Users and how tickets are routed or assigned. topic: title: Topic Name content: > Unique Help Topic name. htstatus: title: Status content: > If disabled or archived, this <span class="doc-desc-title">Help Topic</span> will not be available. status: title: Ticket Status content: > Select the Ticket Status assigned to new tickets related to this <span class="doc-desc-title">Help Topic</span>. <br><br> Ticket Filters can override new Ticket Status. type: title: Type content: > If a <span class="doc-desc-title">Help Topic</span> is labelled as Private, it will only be available for Agents to choose when an Agent opens a new Ticket under the Staff Panel. parent_topic: title: Parent Topic content: > Select the Parent Topic to which this <span class="doc-desc-title">Help Topic</span> will belong. The Parent Topic will appear first in the listing with this <span class="doc-desc-title">Help Topic</span> listed behind the parent. custom_form: title: Custom Form content: > Custom Forms will help you acquire more specific information from Users that are relevant to this <span class="doc-desc-title">Help Topic</span>. links: - title: Manage Custom Forms href: /scp/forms.php priority: title: Priority content: > Select the Priority assigned to new tickets related to this <span class="doc-desc-title">Help Topic</span>. <br><br> Ticket Filters can override new ticket Priority. department: title: Department content: > Choose the Department to which new tickets under this Help Topic will be routed. links: - title: Manage Departments href: /scp/departments.php sla_plan: title: SLA Plan content: > Choose SLA plan associated with this <span class="doc-desc-title">Help Topic</span>. <br><br> This selection will override any selected Department's SLA plan links: - title: Manage SLA Plans href: /scp/slas.php thank_you_page: title: Thank-You Page content: > Choose the Thank-You Page to which a User is directed after opening a Ticket under this <span class="doc-desc-title">Help Topic</span>. links: - title: Manage Thank-You Pages href: /scp/pages.php auto_assign_to: title: Auto-assign New Tickets content: > Optionally choose an Agent or Team to auto-assign tickets opened with this <span class="doc-desc-title">Help Topic</span> <br><br> Ticket Filters can override assignment. links: - title: Manage Staff and Teams href: /scp/staff.php ticket_auto_response: title: Ticket Auto-response content: > If checked, the setting will disable new ticket auto-responses for this <span class="doc-desc-title">Help Topic</span>. <br><br> This overrides the autoresponder setting for the <span class="doc-desc-title">Department</span> as well as global <span class="doc-desc-title">Autoresponder settings</span>. links: - title: Autoresponder Settings href: /scp/settings.php?t=autoresp custom_numbers: title: Custom Ticket Numbers content: > Choose "Custom" here to override the system default ticket numbering format for tickets created in this help topic. See the help tips on the Settings / Tickets page for more details on the settings. #This is popup help messages for the Admin Panel -> Manage -> Pages #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- site_pages: title: Site Pages content: > Site pages can serve as a mini Content Management System (CMS). You can define multiple landing, offline, and thank-you pages and configure them in the company settings and help topics. links: - title: Company Settings href: /scp/settings.php?t=pages type: title: Type content: > <span class="doc-desc-opt">Offline</span> pages are displayed on the client portal if your help desk is disabled. <span class="doc-desc-opt">Landing</span> pages are displayed on the home page of your client portal. <span class="doc-desc-opt">Thank You</span> pages are displayed after a user submits a ticket. <span class="doc-desc-opt">Other</span> pages can be used as a simple content management system (CMS). #This is popup help messages for the Admin Panel -> Manage -> Schedules #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- schedule: title: Schedule Definition content: > <b>Name</b>: Unique name for the schedule. <hr> <b>Type</b>: Choose the type of Schedule. <span class="doc-desc-title">Business Hours</span> defines the hours that are included when calculating SLA hours, whereas <span class="doc-desc-title">Holiday Hours</span> define hours that are excluded. <hr> <b>Timezone</b>: Choose the time zone for the schedule. It's recommended that you leave it empty for a <span class="doc-desc-title">Floating</span> time zone. <br><br> Floating time zone allows for times to be relative to the effective time zone at the time of use. #This is popup help messages for the Admin Panel -> Manage -> SLA Plan #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- name: title: Name content: > Choose a descriptive name for this <span class="doc-desc-title">SLA Plan</span> that will reflect its purpose. grace_period: title: Grace Period content: > Determine the number of hours after a ticket is created that it will be automatically marked as overdue. <br><br> Hours are counted during the specified Schedule. The hierarchy is Department Schedule, SLA Schedule, then System Default Schedule. If no Schedule is configured, the Hours are counted 24/7 (even after business hours) until the Ticket is Overdue. transient: title: Transient content: > Transient SLAs are considered temporary and can be overridden by a non-transient SLA on <span class="doc-desc-opt">Department</span> transfer or when its <span class="doc-desc-title">Help Topic</span> is changed. schedule: title: Schedule content: > Choose the Schedule to be used by this SLA when rendering tickets Overdue. <br><br> Please note that Department settings can override this schedule. links: - title: Manage Schedules href: /scp/schedules.php #This is the view / management page for an organization in the user #directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- org_sharing: title: Ticket Sharing content: > <p> Organisation ticket sharing allows members access to tickets owned by other members of the organisation. </p> <p class="info-banner"> <i class="icon-info-sign"></i> Collaborators always have access to tickets. </p> email_domain: title: Email Domain content: > Users can be automatically added to this organisation based on their email domain(s). Use the box below to enter one or more domains separated by commas. For example, enter <code>mycompany.com</code> for users with email addresses ending in @mycompany.com #This is popup help messages for the Admin Panel -> Settings -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- agent_name_format: title: Agent Name Formatting content: > Choose a format for Agents names throughout the system. Email templates will use it for names if no other format is specified. staff_identity_masking: title: Staff Identity Masking content: > If enabled, this will hide the Agent’s name from the Client during any communication. disable_agent_collabs: title: Disable Agent Collaborators content: > If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. <br><br> <strong>Note:</strong> <br> This setting is global for all User created Tickets via API, Piping, and Fetching. #Authentication settings agent_password_policy: title: Password Management Policy content: > Chose a <span class="doc-desc-title">Password Policy</span> for <span class="doc-desc-title">Agents</span>. <br><br> Additional policies can be added by installing <span class="doc-desc-title">Password Policy</span> plugins. allow_password_resets: title: Allow Password Resets content: > Enable this feature if you would like to display the <span class="doc-desc-title">Forgot My Password</span> link on the <span class="doc-desc-title">Staff Log-In Page</span> after a failed login attempt. reset_token_expiration: title: Password Reset Window content: > Choose the duration (in minutes) for which the <span class="doc-desc-title"> Password Reset Tokens</span> will be valid. When an Agent requests a <span class="doc-desc-title">Password Reset</span>, they are emailed a token that will permit the reset to take place. staff_session_timeout: title: Agent Session Timeout content: > Choose the maximum idle time (in minutes) before an Agent is required to login again. <br><br> If you would like to disable <span class="doc-desc-title">Agent Session Timeouts</span>, enter 0. bind_staff_session_to_ip: title: Bind Agent Session to IP content: > Enable this if you want Agent to be remembered by their current IP upon Login. <br><br> This setting is not recommended for users assigned IP addresses dynamically. require_agent_2fa: title: Require Two Factor Authentication content: > Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk. #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- page_title: title: Alerts and Notices content: > Alerts and Notices are automated email notifications sent to Agents when various ticket events are triggered. ticket_alert: title: New Ticket Alert content: > <p> Alert sent out to Agents when a new ticket is created. </p><p class="info-banner"> <i class="icon-info-sign"></i> This alert is not sent out if the ticket is auto-assigned via a Ticket Filter or Help Topic. </p> links: - title: Default New Ticket Alert Template href: /scp/templates.php?default_for=ticket.alert message_alert: title: New Message Alert content: > Alert sent out to Agents when a new message from the User is appended to an existing ticket. links: - title: Default New Message Alert Template href: /scp/templates.php?default_for=message.alert internal_note_alert: title: New Internal Activity Alert content: > Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket. links: - title: Default Ticket Activity Template href: /scp/templates.php?default_for=note.alert assignment_alert: title: Ticket Assignment Alert content: > Alert sent out to Agents on ticket assignment. links: - title: Default Ticket Assignment Alert Template href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Alert on Transfer content: > Alert sent out to Agents on ticket transfer between Departments. links: - title: Default Ticket Transfer Alert Template href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Overdue Ticket Alert content: > Alert sent out to Agents when a ticket becomes overdue based on SLA or Due Date. links: - title: Default Stale Ticket Alert Template href: /scp/templates.php?default_for=ticket.overdue - title: Manage SLAs href: /scp/slas.php system_alerts: title: System Alerts content: > Significant system events that are sent out to the Administrator (%{config.admin_email}). Depending on the configured <span class="doc-desc-title">Log Level</span>, the events are also made available in the <span class="doc-desc-title">System Logs</span> links: - title: View System Logs href: /scp/logs.php - title: Change Admin Email href: /scp/settings.php?t=emails #This is popup help messages for the Admin Panel -> Settings -> Autoresponder #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket: title: New Ticket content: > Enable this if you want an auto response to be sent to the User on new ticket. links: - title: New Ticket Autoresponse Template href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: New Ticket by Staff content: > Notice sent when an Agent creates a ticket on behalf of the User. <em>Agent can override this when creating new tickets.</em> links: - title: New Ticket Notice Template href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: New Message Confirmation content: > Confirmation notice sent when a new message is appended to an existing ticket. links: - title: New Message Confirmation Template href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: New Message Notice content: > Broadcast messages received from message submitter to all other participants on the ticket. links: - title: New Activity Notice Template href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: Overlimit Notice content: > Ticket denied notice sent to User on <span class="doc-desc-title">Maximum Open Tickets</span> violation. links: - title: Overlimit Notice Template href: /scp/templates.php?default_for=ticket.overlimit - title: Set <em>Maximum Open Tickets</em> href: /scp/settings.php?t=tickets #This is popup help messages for the Admin Panel -> Settings -> Emails #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- default_email_templates: title: Default Email Template Set content: > Select <span class="doc-desc-title">Email Template Set</span> used to send <span class="doc-desc-title">Auto-Responses</span> and <span class="doc-desc-title">Alerts</span> for various actions that can take place during a Ticket’s lifetime. <br><br> Departments can be assigned a specific Email Template Set. links: - title: Manage Email Template Sets href: /scp/templates.php default_system_email: title: Default Outgoing Email content: > Choose an email address from which outgoing emails are sent. <br><br> <span class="doc-desc-title">Department</span> can set its own <span class="doc-desc-title">email address</span> which will override what is set here. links: - title: Manage Email Addresses href: /scp/emails.php default_alert_email: title: Default Alert Email content: > Choose an email address from which <span class="doc-desc-title">Alerts & Notices</span> are sent to Agents. links: - title: Manage Email Addresses href: /scp/emails.php admins_email_address: title: Admin’s Email Address content: > Enter an administrator's email address to which <span class="doc-desc-title">System Errors</span> and <span class="doc-desc-title">New Ticket Alerts</span> (if enabled) are sent. links: - title: Manage Alerts & Notices href: /scp/settings.php?t=alerts email_fetching: title: Email Fetching content: > Allow IMAP/POP polling for configured and enabled <span class="doc-desc-title">Mail Boxes</span>. links: - title: Manage Mail Boxes href: /scp/emails.php enable_autocron_fetch: title: Fetch Emails using Auto-cron content: > Enables periodic email fetching using an internal task manager triggered by Agents' activity. <br><br> Please note that emails will not be fetched if no one is logged in to Staff Control Panel. External task scheduler is highly recommended for predictable fetch intervals. links: - title: Using External Task Scheduler href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html strip_quoted_reply: title: Strip Quoted Reply content: > If enabled, this will remove preceding correspondence between email communications. <br><br> This feature is relationally dependent on the <span class="doc-desc-title">Reply Separator Tag</span> below. reply_separator_tag: title: Reply Separator Tag content: > This is a token indicating to the User to reply above the line. <br><br> <strong>Note:</strong> this is only relevant if <span class="doc-desc-title">Strip Quoted Reply</span> is enabled above. emailed_tickets_priority: title: Emailed Tickets Priority content: > Choose whether you would like the priority/importance option of the User's email (e.g. Outlook) to dictate the new ticket’s priority. <br><br> This setting can be overridden by a <span class="doc-desc-title">Ticket Filter</span>. links: - title: Create & Manage Ticket Filters href: /scp/filters.php accept_all_emails: title: Accept All Emails content: > Accept emails from unknown Users. <br><br> Unchecking this setting will result in tickets getting rejected. accept_email_collaborators: title: Accept Email Collaborators content: > Add email participants included in the <code><strong>To</strong></code> and <code><strong>CC</strong></code> fields as ticket collaborators. <br /><br /> <em>Collaborators can always be added manually by Agents when viewing a ticket.</em> default_mta: title: Default MTA content: > <span class="doc-desc-title">Default MTA</span> takes care of email delivery process for outgoing emails without SMTP setting. ticket_response_files: title: Ticket Response Files content: > If enabled, any attachments an Agent may attach to a ticket response will be also included in the email to the User. verify_email_addrs: title: Verify Email Addresses content: > Enable this option to check if the email address has a mail exchanger (MX) in the domain's DNS. This is useful to detect incorrectly typed email addresses. This is performed in addition to checking the email address well-formedness. #This is popup help messages for the Admin Panel -> Settings -> Knowledgebase #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- knowledge_base_settings: title: Knowledge Base Settings content: > knowledge_base_status: title: Knowledge Base Status content: > Enable this setting to allow your users self-service access to your public knowledge base articles. <br><br> Knowledge base categories and FAQs can be made internal (viewable only by Agents). links: - title: Manage Knowledge Base href: /scp/kb.php restrict_kb: title: Restrict Access to the Knowledge Base content: > Enable this setting to prevent unregistered users from accessing your knowledge base articles on the client interface. links: - title: Access Control Settings href: /scp/settings.php?t=users canned_responses: title: Canned Responses content: > Enable this setting to allow Agents to use <span class="doc-desc-title">Canned Responses</span> when replying to tickets. links: - title: Manage Canned Responses href: /scp/canned.php #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- company_information: title: Company Information content: > This refers to the company or organisation that will benefit from osTicket’s software and its support staff. The information here will appear in email signatures (i.e., the footer) when tickets are responded to by agents. links: - title: Company Information Form href: /scp/forms.php?type=C landing_page: title: Landing Page content: > The <span class="doc-desc-title">Landing Page</span> is displayed on the front page of your support site. offline_page: title: Offline Page content: > The <span class="doc-desc-title">Offline Page</span> is displayed in the support site when the help desk is offline, see Admin Panel -> Setting -> System -> Helpdesk Status. default_thank_you_page: title: Default Thank-You Page content: > The <span class="doc-desc-title">thank-you page</span> is displayed to the customer when a <span class="doc-desc-title">Client</span> submits a new ticket. <br/><br/> <span class="doc-desc-title">Thank you</span> pages can be associated with help topics. logos: title: Logos content: > You may customise the <span class="doc-desc-title">Logo</span> that will be displayed to the Client in the Client Portal (i.e., your Support Site). upload_a_new_logo: title: Upload a new logo content: > Choose an image in the .gif, .jpg or .png formats. We will proportionally resize the display of your image. We will not, however, resize the image’s data. Therefore, to speed load times, it is recommended that you keep your image close to the default image size (817px × 170px). backdrops: title: Backdrops content: > You may customise the <span class="doc-desc-title">Backdrop</span> that will be displayed on the staff login page. upload_a_new_backdrop: title: Upload a New Backdrop content: > Choose an image in the .gif, .jpg or .png formats. We will proportionally resize the display of your image. We will not, however, resize the image’s data. Therefore, to speed load times, it is recommended that you keep your image relatively small (under a megabyte). Note also that the PHP max upload settings apply. #This is popup help messages for the Admin Panel -> Settings -> System #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_status: title: Helpdesk Status content: > If the status is changed to <span class="doc-desc-opt">Offline</span>, the client interface will be disabled. Only Admins will be able to access the system. helpdesk_url: title: Helpdesk URL content: > This URL is the base of your osTicket installation. It is used in email communication to direct end users back to your helpdesk. helpdesk_name_title: title: Helpdesk Name/Title content: > This is the title that appears in the browser tab. If your help desk page is bookmarked, this will be the title/name of the site page. default_department: title: Default Department content: > Choose a default <span class="doc-desc-title">department</span> for tickets that are not automatically routed to a department. <br/><br/> Ticket can be routed base on help topic, incoming email and ticket filter settings. default_schedule: title: Default Schedule content: > Choose the default Schedule to be used by SLA when rendering tickets Overdue. links: - title: Manage Schedules href: /scp/schedules.php force_https: title: Force HTTPS content: > This setting allows Admins to configure wether or not they want to Force HTTPS system-wide. If enabled, any request that is using the HTTP protocol will be redirected to the HTTPS protocol. Note, this will only work if you have an SSL certificate installed and have HTTPS configured on the server. <br/><br/> <b>Note:</b><rb/> This might affect remote piping scripts. Reference new scripts included in <code>setup/scripts/</code> for updates. default_page_size: title: Default Page Size content: > Choose the number of items shown per page in the Ticket Queues in the Staff Panel. Each Agent can also customise this number for their own account under <span class="doc-desc-title">My Preferences</span>. default_log_level: title: Default Log Level content: > Determine the minimum level of issues which will be recorded in the <span class="doc-desc-title">system log</span>. <span class="doc-desc-opt">Debug</span> represents the least severity, and <span class="doc-desc-opt">Error</span> represents the greatest severity. For example, if you want to see all issues in the <span class="doc-desc-title">System Logs</span>, choose <span class="doc-desc-opt">Debug</span>. purge_logs: title: Purge Logs content: > Determine how long you would like to keep <span class="doc-desc-title">System Logs</span> before they are deleted. enable_richtext: title: Enable Rich Text content: > If enabled, this will permit the use of rich text formatting between Clients and Agents. enable_avatars: title: Enable Avatars on Thread View content: > Enable this to show <span class="doc-desc-title">Avatars</span> on thread correspondence. <br><br> The <span class="doc-desc-title">Avatar Source</span> can be set in Agents' and Users' settings pages. links: - title: Agents Settings href: /scp/settings.php?t=agents - title: Users Settings href: /scp/settings.php?t=users collision_avoidance: title: Agent Collision Avoidance content: > Enter the maximum length of time an Agent is allowed to hold a lock on a ticket or task without any activity. <br><br> Enter <span class="doc-desc-opt">0</span> to disable the lockout feature. allow_iframes: title: Allow System iFrame content: > Enter comma separated list of urls/domains for the system to be framed in. If left empty, the system will default to 'self'. This accepts domain wildcards, HTTP/HTTPS URL scheme, and port numbers. <br><br> <b>Example:</b> <br> https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Syntax Information (host-source) href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: ACL (Access Control List) content: > Enter a comma separated list of IP addresses to allow access to the system. There are four options to choose which panel(s) to apply the ACL to. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Apply To</th> <th>Description</th></tr> <tr><td>Disabled</td> <td>Disables ACL altogether.</td></tr> <tr><td>All</td> <td>Applies ACL to all Panels. (ie. Client Portal, Staff Panel, Admin Panel)</td></tr> <tr><td>Client Portal</td> <td>Applies ACL to only Client Portal.</td></tr> <tr><td>Staff Panel</td> <td>Applies ACL to only Staff Panel and Admin Panel.</td></tr> </tbody></table> embedded_domain_whitelist: title: Embedded Domain Whitelist content: > Enter a comma separated list of domains to be whitelisted for iFrames used in the system. Do not input <code>http(s)</code> or <code>www</code> with the domain; only the domain name will be accepted. This is used when you would like to embed content in the system (eg. YouTube video) via Client Portal, Knowledgebase, etc. If you add an iFrame with a non-whitelisted domain, the system will remove the iFrame automatically. By default the system allows YouTube, Vimeo, DailyMotion, and Microsoft Stream. <br><br> <b>Example:</b> <br> domain.tld, sub.domain.tld #Date and time options date_time_options: title: Date & Time Options content: > The following settings define the default settings for Date & Time settings for the help desk. You can choose to use the locale defaults for the selected locale or use customize the formats to meet your unique requirements. Refer to the ICU format strings as a reference for customisation. The dates shown below simply illustrate the result of their corresponding values. links: - title: See the ICU Date Formatting Table href: http://userguide.icu-project.org/formatparse/datetime languages: title: System Languages content: > Choose a system primary language and optionally secondary languages to make your interface feel localised for your agents and end-users. primary_language: title: System Primary Language content: > Content of this language is displayed to agents and end-users if their respective language preference is not currently available. This includes the content of the interface, as well as, custom content such as thank-you pages and email messages. <br/><br/> This is the language in which the untranslated versions of your content should be written. secondary_language: title: Secondary Languages content: > Select language preference options for your agents and end-users. The interface will be available in these languages, and custom content, such as thank-you pages and help topic names, will be translatable to these languages. #Attachments attachments: title: Attachment Settings and Storage content: > Configure how attachments are stored. default_storage_bk: title: File Storage Backend content: > Choose how attachments are stored. <br /><br /> Additional storage backends can be added by installing storage plugins max_file_size: title: Maximum File Size content: > Choose a maximum file size for attachments uploaded by agents. This includes canned attachments, knowledge base articles, and attachments to ticket and task replies. The upper limit is controlled by PHP's <code>upload_max_filesize</code> setting. links: - title: PHP ini settings href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Require Login content: > Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign-in to the system (both end users and agents), in order to view attachments. <br /><br /> From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours. #This is popup help messages for the Admin Panel -> Settings -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Task Number Format content: > This setting is used to generate task numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved. <br/><br/> For example, for six-digit numbers, use <code>######</code>. sequence_id: title: Task Number Sequence content: > Choose a sequence from which to derive new task numbers. The system has a incrementing sequence and a random sequence by default. You may create as many sequences as you wish. default_sla: title: Default SLA content: > Choose the default Service Level Agreement to manage how long a task can remain Open before it is rendered Overdue. links: - title: Create more SLA Plans href: /scp/slas.php default_priority: title: Default Priority content: > Choose a default <span class="doc-desc-title">priority</span> for tasks not assigned a priority automatically. task_attachment_settings: title: Task Thread Attachments content: > Configure settings for files attached to the <span class="doc-desc-title">description</span> field. These settings are used for all new tasks and new messages regardless of the source channel (web portal, email, api, etc.). page_title: title: Alerts and Notices content: > Alerts and Notices are automated email notifications sent to Agents when various task events are triggered. task_alert: title: New Task Alert content: > <p> Alert sent out to Agents when a new task is created. </p><p class="info-banner"> <i class="icon-info-sign"></i> This alert is not sent out if the task is auto-assigned. </p> links: - title: Default New Task Alert Template href: /scp/templates.php?default_for=task.alert activity_alert: title: New Activity Alert content: > Alert sent out to Agents when a new message is appended to an existing task. links: - title: Default New Activity Alert Template href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: Task Assignment Alert content: > Alert sent out to Agents on task assignment. links: - title: Default Task Assignment Alert Template href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: Task Transfer Alert content: > Alert sent out to Agents on task transfer between Departments. links: - title: Default Task Transfer Alert Template href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: Overdue Task Alert content: > Alert sent out to Agents when a task becomes overdue based on SLA or Due Date. links: - title: Default Stale Task Alert Template href: /scp/templates.php?default_for=task.overdue.alert - title: Manage SLAs href: /scp/slas.php #This is popup help messages for the Admin Panel -> Settings -> Tickets #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Ticket Number Format content: > This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved. <span class="doc-desc-title">Help Topics</span> can define custom number formats. <br/><br/> For example, for six-digit numbers, use <code>######</code>. sequence_id: title: Ticket Number Sequence content: > Choose a sequence from which to derive new ticket numbers. The system has an incrementing sequence and a random sequence by default. You may create as many sequences as you wish. Use various sequences in the <span class="doc-desc-title">Ticket Number Format</span> configuration for help topics. queue_bucket_counts: title: Top-Level Ticket Counts content: > This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be. default_ticket_status: title: Default Status for new Tickets content: > Choose a status as the default for new tickets. This can be defined for each help topic, if desired. It can also be overridden by a ticket filter. links: - title: Manage Ticket Statuses href: /scp/lists.php?type=ticket-status default_sla: title: Default SLA content: > Choose the default Service Level Agreement to manage how long a ticket can remain Open before it is rendered Overdue. links: - title: Create more SLA Plans href: /scp/slas.php default_ticket_queue: title: Default Ticket Queue content: > Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting. default_priority: title: Default Priority content: > Choose a default <span class="doc-desc-title">priority</span> for tickets not assigned a priority automatically. <br/><br/> Priority can be assigned via the help topic, routed department, or ticket filter settings. maximum_open_tickets: title: Maximum Open Tickets content: > Enter the maximum <em>number</em> of tickets a User is permitted to have <strong>open</strong> in your help desk. <br><br> Enter <span class="doc-desc-opt">0 </span> if you prefer to disable this limitation. email_ticket_priority: title: Email Ticket Priority content: > Use email priority assigned by addressee’s mail service show_related_tickets: title: Show Related Tickets content: > Show all related tickets on user login - otherwise access is restricted to one ticket view per login human_verification: title: Human Verification content: > Enable CAPTCHA on the Client Portal to verify an incoming ticket is the result of human activity. <br><br> Requires GDLib library claim_tickets: title: Claim Tickets on Response content: > Enable this to auto-assign unassigned tickets to the responding Agent. <br><br> Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level. auto_refer: title: Auto-refer Tickets on Close content: > Enable this to auto-refer tickets to the assigned or closing Agent when a ticket is closed. <br><br> This is necessary when you want to give agents with limited access continued access to assigned tickets after they're closed. collaborator_ticket_visibility: title: Collaborator Tickets Visibility content: > If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. <br /><br /> If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal. require_topic_to_close: title: Require Help Topic to Close content: > If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent allow_external_images: title: Allow External Images content: > If Enabled, the system will allow external inline images that have a valid image extension (.png, .jpg, .jpeg, .gif). If Disabled, the system will exclude any external inline images. One caveat to note, is if the setting is Disabled we will still store external inline images that have a valid image extension in case the setting is re-enabled in the future. assigned_tickets: title: Assigned Tickets content: > Enable this feature to exclude assigned tickets from the <span class="doc-desc-title">Open Tickets Queue</span>. answered_tickets: title: Answered Tickets content: > Enable this feature to show answered tickets in the <span class="doc-desc-title">Answered Tickets Queue</span>. Otherwise, it will be included in the <span class="doc-desc-title">Open Tickets Queue</span>. ticket_attachment_settings: title: Ticket Thread Attachments content: > Configure settings for files attached to the <span class="doc-desc-title">issue details</span> field. These settings are used for all new tickets and new messages regardless of the source channel (web portal, email, api, etc.). #This is popup help messages for the Admin Panel -> Settings -> Users #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- client_name_format: title: User Name Formatting content: > Choose a format for Users names throughout the system. Email templates will use it for names if no other format is specified. #Authentication settings client_password_policy: title: Password Management Policy content: > Chose a <span class="doc-desc-title">Password Policy</span> for <span class="doc-desc-title">Users</span>. <br><br> Additional policies can be added by installing <span class="doc-desc-title">Password Policy</span> plugins. client_session_timeout: title: User Session Timeout content: > Choose the maximum idle time (in minutes) before a User is required to login again. <br><br> If you would like to disable <span class="doc-desc-title">User Session Timeouts,</span> enter 0. registration_method: title: Registration Options content: > <span class="doc-desc-title">Registration Method</span> and <span class="doc-desc-title">Registration Required</span> are used together to configure how users register and access the web portal of your help desk. The table below summarises how the two settings are interpreted by the system. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Registration Required</th> <th>Registration Method</th> <th>Result</th></tr> <tr><td>No</td><td>Public</td> <td>Registration encouraged but not required for new tickets.</td></tr> <tr><td>Yes</td><td>Public</td> <td>Registration and login are required for new tickets</td></tr> <tr><td>No</td><td>Private</td> <td>Anyone can create a ticket, but only agents can register accounts</td></tr> <tr><td>Yes</td><td>Private</td> <td>User access is by invitation only</td></tr> <tr><td>No</td><td>Disabled</td> <td>No one can register for an account, but anyone can create a ticket. <em>This was how osTicket functioned prior to 1.9</em></td></tr> <tr><td>Yes</td><td>Disabled</td> <td>Disable new tickets via web portal</td></tr> </tbody></table> client_verify_email: title: Require Email Verification content: > Disable this option to give your users immediate access to tickets via the "Check Ticket Status" login page in the client portal. If enabled, (which is the default), users will be required to receive an email and follow a link in the email to view the ticket. <br><br> Disabling email verification might allow third-parties (e.g. ticket collaborators) to impersonate the ticket owner. allow_auth_tokens: title: Enable Authentication Tokens content: > Enable this option to allow use of authentication tokens to auto-login users on ticket link click. #This is popup help messages for the Admin Panel -> Staff -> Add Staff Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- username: title: Username content: > Please choose an Agent <span class="doc-desc-title">username</span> that is unique to your <span class="doc-desc-title">Help Desk</span>. reset2fa: title: Reset Two Factor Authentication content: > In the event that an Agent loses the ability to log into the helpdesk using their current 2FA configuration, an Admin can reset the Agent's 2FA configuration so that they can reconfigure it upon their next successful login. email_address: title: Email Address content: > Enter Agent's email that will receive <span class="doc-desc-title">Alerts & Notices</span> from the <span class="doc-desc-title">Help Desk</span>. 0: <br><br> 1: Staff can sign in into the staff control panel with either username or email address. welcome_email: title: Welcome Email content: > Send the new Agent an account access link from which the Agent will be able to set thier own password. If unchecked, you will need to set password and communicate the log-in information to the new staff. account_password: title: Account Password content: > As an <span class="doc-desc-title">administrator</span>, you may change an Agent’s password. forced_password_change: title: Forced Password Change content: > Enable this if you would like to force the new Agent to change their own password upon next login. agents_signature: title: Agent’s Signature content: > Create a signature for the Agent which can be selected when replying to a ticket. account_status: title: Account Status content: > If the Agent's status is <span class="doc-desc-opt">Locked</span>, they will not be able to sign in to the help desk. assigned_group: title: Assigned Group content: > The <span class="doc-desc-title">Group</span> that you choose for this Agent to belong will determine what permissions the Agent has within the <span class="doc-desc-title">Help Desk</span>. links: - title: Manage Groups href: /scp/groups.php primary_department: title: Primary Department content: > Choose the primary <span class="doc-desc-title">department</span> to which this Agent belongs and an effective <span class="doc-desc-title">Role</span>. links: - title: Manage Departments href: /scp/departments.php primary_role: title: Primary Role content: > Choose the primary <span class="doc-desc-title">role</span> to which this agent belongs. primary_role_on_assign: title: Use Primary Role For Assignments content: > Enable this to fallback to the <span class="doc-desc-title">primary role</span> when this agent is assigned tickets and tasks outside of the <span class="doc-desc-title">primary department</span> and <span class="doc-desc-title">extended access</span> departments. Otherwise the agent will have view only access. daylight_saving: title: Daylight Saving content: > Enable this feature if you would like Daylight Saving to automatically come into play for this Agent’s time zone. limited_access: title: Limited Access content: > If enabled, the Agent will only have access to tickets assigned directly or via the Team. directory_listing: title: Directory Listing content: > Enable this if you would like to list this Agent in the <span class="doc-desc-title">Staff Directory</span>. links: - title: Visit the Staff Directory href: /scp/directory.php vacation_mode: title: Holiday Mode content: > If you change the Agent’s status to <span class="doc-desc-opt">Holiday Mode</span>, the Agent will not receive any <span class="doc-desc-title">Alerts & Notices</span> nor be available for tickets assignment. #This is popup help messages for the Account Panel -> Agents -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- status: title: Status content: > If disabled or archived, this <span class="doc-desc-title">Department</span> will not be available. type: title: Type content: > Select <span class="doc-desc-opt">Private</span> if you wish to mask assignments to this Department in the Client Portal. Additionally, when labelled as <span class="doc-desc-opt">Private</span>, the <span class="doc-desc-title">Department Signature</span> will not be displayed in email replies. <br/><br/> At least one department must be <span class="doc-desc-opt">Public</span> email: title: Email content: > Email Address used when responses are sent to Users when Agents post Responses to Tickets. template: title: Template Set content: > Email <span class="doc-desc-title">Template Set</span> used for Auto-Responses and Alerts & Notices for tickets routed to this Department. links: - title: Manage Templates href: /scp/templates.php sla: title: SLA content: > Service Level Agreement (SLA) for tickets routed to this Department. links: - title: Manage SLA Plans href: /scp/slas.php schedule: title: Schedule content: > Schedule used by SLA when rendering tickets, routed to this Department, Overdue. <br><br> This setting takes precedence over System and SLA schedule settings. links: - title: Manage Schedules href: /scp/schedules.php manager: title: Department Manager content: > Select a <span class="doc-desc-title">Manager</span> for this department. <br/><br/> Managers can be configured to receive special alerts and also have the right to unassign tickets. links: - title: Manage Alerts & Notices href: /scp/settings.php?t=alerts group_membership: title: Alerts & Notices Recipients content: > Select the recipients of configured <span class="doc-desc-title">Alerts & Notices</span>. links: - title: Configure Alerts & Notices href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: Ticket Assignment Restrictions content: > Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access. disable_auto_claim: title: Disable Auto Claim content: > Check this to <strong>disable</strong> auto-claim on response/reply for this department. <br><br> Agents can still manually claim unassigned tickets disable_reopen_auto_assign: title: Disable Auto Assign on Reopen content: > Check this to <strong>disable</strong> auto-assignment of reopened tickets for this department. <br><br> Otherwise, the Ticket will be auto assigned to the last responding Agent auto_response_settings: title: Autoresponder Settings content: > This allows you to override the global Auto responder settings for this Department. new_ticket: title: New Ticket Auto-Response content: > You may disable the Auto-Response sent to the User when a new ticket is created and routed to this Department. new_message: title: New Message Auto Response content: > You may disable the Auto Response sent to the User to confirm a newly posted message for tickets in this Department. auto_response_email: title: Auto Response Email content: > Select an email address from which Auto Responses are sent for this Department. department_access: title: Group Access content: > Allow Agents of other Departments access to this Department's tickets. department_signature: title: Department Signature content: > Signature is made available as a choice, for <span class="doc-desc-opt">Public</span> Departments, on Agent Responses. #This is popup help messages for the Admin Panel -> Staff -> Departments #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- type: title: Type content: > If the Department’s Type is Private, then the Department Signature will not be available on response nor will the department assignment show from the Client Portal. dept_manager: title: Department Manager content: > You may choose an Agent as a Department Manager to receive Alerts & Notices for tickets in departments. 0: Agents do not have to be members of the Department to be the Manager of the Department #This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- groups: title: Groups content: > Groups are used to define an Agent's permissions in the help desk. Groups can also grant access to Departments other than an Agent's primary Department. status: title: Status content: > If <span class="doc-desc-opt">Disabled</span>, Agents assigned to this Group cannot sign in and will not receive Department Alerts & Notices. department_access: title: Department Access content: > Check all departments to which the Group members are allowed access. #This is popup help messages for the Admin Panel -> Staff -> Staff Members #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Staff Members content: > The following table displays the results of the filter above. If not filter settings are chosen, then all <span class="doc-desc-title">Agent</span> (Staff) <span class="doc-desc-title">Members</span> are displayed, and broken up by pages. See the pages section below to navigate through more results. status: title: Status content: > This will display whether the <span class="doc-desc-title">Agent</span> is Locked, Active, or Active (Holiday). #This is popup help messages for the Admin Panel -> Staff -> Teams #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- teams: title: Teams content: > Teams are one or more Agents teamed together for the purpose of ticket assignment. Team membership can span across Department boundaries. status: title: Status content: > If <span class="doc-desc-opt">Disabled</span>, this Team will not be available for ticket assignments nor receive Alerts & Notices on previous assignments. lead: title: Team Lead content: > A <span class="doc-desc-title">Team</span> can have an appointed leader who can receive <span class="doc-desc-title">Alerts & Notices</span> separate from the members. links: - title: Configure Alerts & Notices href: /scp/settings.php?t=alerts assignment_alert: title: Assignment Alert content: > You may disable the <span class="doc-desc-title">Ticket Assignment Alert</span> for tickets assigned to this Team. links: - title: Configure Alerts & Notices href: /scp/settings.php?t=alerts members: title: Team Members content: > Team membership is configured via the Agent profile. links: - title: Manage Staff href: /scp/staff.php #This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- signature: title: Staff Signature Line content: | Create staff’s signature for response to tickets. This signature will appear as an option at the bottom of a ticket response type: title: Account Type content: | Admins have the privilege of accessing the Admin Panel. Staff only have access to manage tickets and the knowledge base group: title: Assigned Group content: | Group membership defines the staff’s role in the system. Visit the group management page to define what access this staff has to the help desk notes: title: Internal Notes content: | Place internal notes regarding staff; notes are only visible to staff whose account type is Admin #This is popup help messages for the Agents Panel -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- advanced: title: Advanced content: > Narrow down your search parameters. Once you have selected your advanced search criteria and run the search, you can <span class="doc-desc-title">Export </span> the data at the bottom of the page. export: title: Export content: > Export your data currently in view in a CSV file. CSV files may be opened with any spreadsheet software (i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.). #This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- search_field: title: Search Field content: > advanced: title: Advanced content: > Narrow down your search parameters. Once you have selected your advanced search criteria and run the search, you can <span class="doc-desc-title">Export </span> the data at the bottom of the tickets page. open_tickets_table: title: Open Tickets Table content: > All tickets currently opened and requiring attention ticket: title: Ticket content: > date: title: Date content: > subject: title: Subject content: > from: title: From content: > priority: title: Priority content: > assigned_to: title: Assigned To content: > export: title: Export content: > Export your data currently in view in a CSV file. CSV files may be opened with any spreadsheet software (i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.). advanced_search_dialog: title: Advanced Search content: > adv_keyword: title: Keyword Search content: > Find hits based on the subject and message bodies of the ticket thread as well as all textual content associated with custom fields for the users and the tickets. adv_date_range: title: Search by Date Range content: > Definition here merge_types: title: Merge Types content: > <b>Combine Threads:</b> Threads from all Tickets will be displayed chronologically.<br> <b>Separate Threads:</b> Threads from Tickets will be displayed one Ticket at a time. child_status: title: Child Ticket Status content: > All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket. parent_status: title: Parent Ticket Status content: > If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select. The Ticket on top of the list will be the Parent Ticket. reply_types: title: Reply Types content: > <b>Reply All:</b> This reply is sent to the User and the Collaborators you choose to include.<br /> <b>Reply to User:</b> This reply is sent to the User only, no Collaborators.<br /> <b>Do Not Email Reply:</b> No email alerts are sent out, however, the Agent response is visible to <b>ALL</b> Users upon viewing the Ticket. - #Canned response templates --- isenabled: 1 title: What is osTicket (sample)? response: | osTicket is a widely-used open source support ticket system, an attractive alternative to higher-cost and complex customer support systems - simple, lightweight, reliable, open source, web-based and easy to setup and use. notes: | attachments: - name: osTicket.txt type: text/plain data: Canned Attachments Rock! - isenabled: 1 title: Sample (with variables) response: | Hi %{ticket.name.first}, <br> <br> Your ticket #%{ticket.number} created on %{ticket.create_date} is in %{ticket.dept.name} department. notes: | #Email template: assigned.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to staff members when a ticket is assigned to them. Tickets can be assigned automatically by the system or manually by another staff member. Use %{assigner} to distinguish who made the assignment. subject: | Ticket Assigned to you body: | <h3><strong>Hi %{assignee.name.first},</strong></h3> Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been assigned to you by %{assigner.name.short} <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Subject</strong>: </td> <td> %{ticket.subject} </td> </tr> </tbody> </table> <br> %{comments} <br> <br> <hr> <div>To view/respond to the ticket, please <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support ticket system</div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.alert.yaml #Sent to staff members when a new message is posted by a user to a ticket. #This can occur if the users responds to an email from the system or visits #the customer web portal and posts a new message there. --- notes: | Sent to staff members when a new message is posted by a user to a ticket. This can occur if the users responds to an email from the system or visits the customer web portal and posts a new message there. subject: | New Message Alert body: | <h3><strong>Hi %{recipient.name},</strong></h3> New message appended to ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{poster.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support ticket system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.autoresp.yaml #Sent to a user when the user posts a new message to a ticket. This can #happen if the users responds to an email from the system or visits the #customer web portal and posts a new message there. --- notes: | Sent to a user when the user posts a new message to a ticket. This can happen if the user responds to an email from the system or visits the customer web portal and posts a new message there. subject: | Message Confirmation body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> Your reply to support request <a href="%{recipient.ticket_link}">#%{ticket.number}</a> has been noted <br> <br> <div style="color: rgb(127, 127, 127); "> Your %{company.name} Team,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center"><em>You can view the support request progress <a href="%{recipient.ticket_link}">online here</a></em> </div> #Email template: note.alert.yaml #Sent to staff members when a new internal note is appended to a ticket. #Internal notes can only be added by staff members. --- notes: | Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket. subject: | New Internal Activity Alert body: | <h3><strong>Hi %{recipient.name},</strong></h3> An agent has logged activity on ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Title</strong>: </td> <td> %{note.title} </td> </tr> </tbody> </table> <br> %{note.message} <br> <br> <hr> To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system <br> <br> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.alert.yaml #Sent to agents when a new note/message is posted to a task. #This can occur if a collaborator or an agent responds to an email from the #system or visits the web portal and posts a new message there. --- notes: | Sent to agents when a new message/note is posted to a task. This can occur if a collaborator or an agent responds to an email from the system or visits the web portal and posts a new message there. subject: | Task Activity [#%{task.number}] - %{activity.title} body: | <h3><strong>Hi %{recipient.name},</strong></h3> Task <a href="%{task.staff_link}">#%{task.number}</a> updated: %{activity.description} <br> <br> %{message} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.notice.yaml #Notice sent to collaborators on task activity e.g reply or message --- notes: | Notice sent to collaborators on task activity e.g reply or message. subject: | Re: %{task.title} [#%{task.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> just logged a message to a task in which you participate. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>You're getting this email because you are a collaborator on task #%{task.number}. To participate, simply reply to this email.</em> </div> #Email template: task.alert.yaml #Sent to an agent when a new task is created in the system. --- notes: | Sent to an agent when a new task is created in the system. subject: | New Task Alert body: | <h2>Hi %{recipient.name},</h2> New task <a href="%{task.staff_link}">#%{task.number}</a> created <br> <br> <table> <tbody> <tr> <td> <strong>Department</strong>: </td> <td> %{task.dept.name} </td> </tr> </tbody> </table> <br> %{task.description} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: task.assignment.alert.yaml #Sent to agents when a task is assigned to them or the team to which #they belong. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to agents when a task is assigned to them or the team to which they belong. Use %{assigner} to distinguish who made the assignment. subject: | Task Assigned to you body: | <h3><strong>Hi %{assignee.name.first},</strong></h3> Task <a href="%{task.staff_link}">#%{task.number}</a> has been assigned to you by %{assigner.name.short} <br> <br> %{comments} <br> <br> <hr> <div>To view/respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system</div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.overdue.alert.yaml #Sent to agents when a tasks transitions to overdue in the system. #Overdue tasks occur based on set due-date. --- notes: | Sent to agents when a task transitions to overdue in the system. Overdue tasks occur based on the set due-date. subject: | Stale Task Alert body: | <h3><strong>Hi %{recipient.name}</strong>,</h3> A task, <a href="%{task.staff_link}">#%{task.number}</a> is seriously overdue. <br> <br> We should all work hard to guarantee that all tasks are being addressed in a timely manner. <br> <br> Signed,<br> %{task.dept.manager.name} <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system. You're receiving this notice because the task is assigned directly to you or to a team or department of which you're a member.</div> <em style="font-size: small">Your friendly <span style="font-size: smaller" >(although with limited patience)</span> Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: task.transfer.alert.yaml #Sent to agents when a task is transfered to their department. --- notes: | Sent to agents when a task is transferred to a department to which they are a member. subject: | Task #%{task.number} transfer - %{task.dept.name} body: | <h3>Hi %{recipient.name},</h3> Task <a href="%{task.staff_link}">#%{task.number}</a> has been transferred to the %{task.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.activity.notice.yaml #Notice sent to collaborators on ticket activity e.g reply or message --- notes: | Notice sent to collaborators on ticket activity e.g reply or message. subject: | Re: %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> just logged a message to a ticket in which you participate. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>You're getting this email because you are a collaborator on ticket <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number}</a>. To participate, simply reply to this email or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >click here</a> for a complete archive of the ticket thread.</em> </div> #Email template: ticket.alert.yaml #Sent to a staff member when a new ticket is created in the system. This #applies to tickets created via email, the web portal, or the api. --- notes: | Sent to a staff member when a new ticket is created in the system. This applies to tickets created via email, the web portal, or the api. subject: | New Ticket Alert body: | <h2>Hi %{recipient.name},</h2> New ticket #%{ticket.number} created <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.autoreply.yaml #Sent to a user when an automatic canned response is posted to a ticket #when it is created --- notes: | Sent to a user when an automatic canned response is posted to a ticket when it is created. Available variables for replacement: %{ticket.*}, %{response} subject: | Re: %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> A request for support has been created and assigned ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following automatic reply <br /> <br /> Topic: <strong>%{ticket.topic.name}</strong> <br /> Subject: <strong>%{ticket.subject}</strong> <br /> <br /> %{response} <br /> <br /> <div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br /> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope this response has sufficiently answered your questions. If you wish to provide additional comments or information, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> #Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created --- notes: | Sent to a user when a new ticket is created subject: | Support Ticket Opened [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> <p> A request for support has been created and assigned #%{ticket.number}. A representative will follow-up with you as soon as possible. You can <a href="%{recipient.ticket_link}">view this ticket's progress online</a>. </p> <br> <div style="color: rgb(127, 127, 127)"> Your %{company.name} Team, <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> #Email template: ticket.notice.yaml #Sent to a user when a staff member creates a ticket on the user's behalf. #This is most commonly performed when user's call in on the phone. --- notes: | Sent to a user when a staff member creates a ticket on the user's behalf. This is most commonly performed when user's call in on the phone. subject: | %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> Our customer care team has created a ticket, <a href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with the following details and summary: <br /> <br /> Topic: <strong>%{ticket.topic.name}</strong> <br /> Subject: <strong>%{ticket.subject}</strong> <br /> <br /> %{message} <br /> <br /> %{response} <br /> <br /> If need be, a representative will follow-up with you as soon as possible. You can also <a href="%{recipient.ticket_link}">view this ticket's progress online</a>. <br /> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br /> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> #Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | Sent to staff members when a ticket transitions to overdue in the system. Overdue tickets occur based on the ticket's due-date as well as the SLA defined for the ticket. subject: | Stale Ticket Alert body: | <h3><strong>Hi %{recipient.name}</strong>,</h3> A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is seriously overdue. <br> <br> We should all work hard to guarantee that all tickets are being addressed in a timely manner. <br> <br> Signed,<br> %{ticket.dept.manager.name} <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support ticket system. You're receiving this notice because the ticket is assigned directly to you or to a team or department of which you're a member.</div> <em style="font-size: small">Your friendly <span style="font-size: smaller" >(although with limited patience)</span> Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: ticket.overlimit.yaml #Sent to users when they have exceeded the maximum open ticket limit. The #limit is configurable in the Admin Panel, and is defined by the number of #tickets open by a particular email address. --- notes: | Sent to users when they have exceeded the maximum open ticket limit. The limit is configurable in the Admin Panel, and is defined by the number of tickets open by a particular email address. subject: | Open Tickets Limit Reached body: | <h3><strong>Dear %{ticket.name.first},</strong></h3> You have reached the maximum number of open tickets allowed. To be able to open another ticket, one of your pending tickets must be closed. To update or add comments to an open ticket simply <a href="%{url}/tickets.php?e=%{ticket.email}">login to our helpdesk</a>. <br> <br> Thank you,<br/> Support Ticket System #Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. --- notes: | Sent to users when a staff member makes a reply to their ticket. Replies are only generated by staff members. subject: | Re: %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> %{response} <br /> <br /> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br /> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login to your account</a> for a complete archive of all your support requests and responses.</em></div> #Email template: transfer.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to agents when a ticket is transferred to a department to which they are a member. subject: | Ticket #%{ticket.number} transfer - %{ticket.dept.name} body: | <h3>Hi %{recipient.name},</h3> Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been transferred to the %{ticket.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #access-link.yaml #Ticket access link sent to clients for guest-only systems where the ticket #number and email address will trigger an access link sent via email --- notes: > This template defines the notification for Clients that an access link was sent to their email. The ticket number and email address trigger the access link. name: "Ticket [#%{ticket.number}] Access Link" body: > <h3><strong>Hi %{recipient.name.first},</strong></h3> <div> An access link request for ticket #%{ticket.number} has been submitted on your behalf for the helpdesk at %{url}.<br /> <br /> Follow the link below to check the status of the ticket #%{ticket.number}.<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br /> If you <strong>did not</strong> make the request, please delete and disregard this email. Your account is still secure and no one has been given access to the ticket. Someone could have mistakenly entered your email address.<br /> <br /> --<br /> %{company.name} </div> #banner-client.yaml #This forms the header on the staff login page. It can be useful to inform #your clients about your login and registration policies. --- notes: > This composes the header on the Client Login page. It can be useful to inform your Clients about your log in and registration policies. name: "Sign in to %{company.name}" body: > To better serve you, we encourage our Clients to register for an account. #banner-staff.yaml #This is the initial message and banner shown on the staff login page --- notes: > This is the initial message and banner shown on the Staff Login page. The first input field refers to the red-formatted text that appears at the top. The latter text area is for the banner content which should serve as a disclaimer. name: "Authentication Required" body: "" #email2fa-staff.yaml #Template of the email sent to staff members when using the Email #Two Factor Authentication --- notes: > This template defines the email sent to Staff who use Email for Two Factor Authentication name: "osTicket Two Factor Authentication" body: > <h3><strong>Hi %{staff.name.first},</strong></h3> <div> You have just logged into the helpdesk at %{url} for the first time.<br /> <br /> Use the verification code below to finish logging into the helpdesk.<br /> <br /> %{otp}<br /> <br /> <em style="font-size: small">Your friendly Customer Support System</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #Page template: landing.yaml #The landing page is served on the front page of the customer portal above #the two links for creating new tickets and viewing ticket status. --- notes: > The Landing Page refers to the content of the Customer Portal's initial view. The template modifies the content seen above the two links <strong>Open a New Ticket</strong> and <strong>Check Ticket Status</strong>. name: Landing body: > <h1>Welcome to the Support Centre</h1> <p> In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. </p> #Page template: offline.yaml #The offline page is served to the customer portal when the help desk is #configured offline in the Admin Panel --- notes: | The Offline Page appears in the Customer Portal when the Help Desk is offline. name: Offline body: | <div><h1> <span style="font-size: medium">Support Ticket System Offline</span> </h1> <p>Thank you for your interest in contacting us.</p> <p>Our helpdesk is offline at the moment, please check back at a later time.</p> </div> #pwreset-client.yaml #Template of the email sent to clients when using the Forgot My Password #link on the login page --- notes: > This template defines the email sent to Clients who select the <strong>Forgot My Password</strong> link on the Client Login page. name: "%{company.name} Help Desk Access" body: > <h3><strong>Hi %{user.name.first},</strong></h3> <div> A password reset request has been submitted on your behalf for the helpdesk at %{url}.<br /> <br /> If you feel that this has been done in error, delete and disregard this email. Your account is still secure and no one has been given access to it. It is not locked and your password has not been reset. Someone could have mistakenly entered your email address.<br /> <br /> Follow the link below to login to the help desk and change your password.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Your friendly Customer Support System <br /> %{company.name}</em> </div> #pwreset-staff.yaml #Template of the email sent to staff members when using the Forgot My #Password link --- notes: > This template defines the email sent to Staff who select the <strong>Forgot My Password</strong> link on the Staff Control Panel Login page. name: "osTicket Staff Password Reset" body: > <h3><strong>Hi %{staff.name.first},</strong></h3> <div> A password reset request has been submitted on your behalf for the helpdesk at %{url}.<br /> <br /> If you feel that this has been done in error, delete and disregard this email. Your account is still secure and no one has been given access to it. It is not locked and your password has not been reset. Someone could have mistakenly entered your email address.<br /> <br /> Follow the link below to login to the help desk and change your password.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Your friendly Customer Support System</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #registration-staff.yaml #Confirmation email sent to clients when accounts are created for them by #staff or via the client portal. This email serves as an email address #verification. --- notes: > This template defines the email sent to Clients when their account has been created in the Client Portal or by an Agent on their behalf. This email serves as an email address verification. Please use %{link} somewhere in the body. name: "Welcome to %{company.name}" body: > <h3><strong>Hi %{recipient.name.first},</strong></h3> <div> We've created an account for you at our help desk at %{url}.<br /> <br /> Please follow the link below to confirm your account and gain access to your tickets.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Your friendly Customer Support System <br /> %{company.name}</em> </div> #registration-confirm.yaml #Template of the page shown to the user after registering for an account. #The system will send the user an email with a link they should follow to #confirm the account. This page should inform them of the next step in #the process. --- notes: > This templates defines the page shown to Clients after completing the registration form. The template should mention that the system is sending them an email confirmation link and what is the next step in the registration process. name: "Account registration" body: > <div><strong>Thanks for registering for an account.</strong><br/> <br /> We've just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets. </div> #registration-staff.yaml #Initial (optional) email sent to staff members when accounts are created #for them in the staff control panel --- notes: > This template defines the initial email (optional) sent to Agents when an account is created on their behalf. name: "Welcome to osTicket" body: > <h3><strong>Hi %{recipient.name.first},</strong></h3> <div> We've created an account for you at our help desk at %{url}.<br /> <br /> Please follow the link below to confirm your account and gain access to your tickets.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Your friendly Customer Support System<br /> %{company.name}</em> </div> #registration-thanks.yaml #Page shown to the user after successfully registring and confirming their #account. This page should inform the user that the process is complete and #that the user can now submit a ticket or access existing tickets --- notes: > This template defines the content displayed after Clients successfully register by confirming their account. This page should inform the user that registration is complete and that the Client can now submit a ticket or access existing tickets. name: "Account Confirmed!" body: > <div> <strong>Thanks for registering for an account.</strong><br /> <br /> You've confirmed your email address and successfully activated your account. You may proceed to open a new ticket or manage existing tickets.<br /> <br /> <em>Your friendly support centre</em><br /> %{company.name} </div> #Page template: thank-you.yaml #The thank-you page is served to the customer portal when a user submites a #new ticket via the customer portal. --- notes: | This template defines the content displayed on the Thank-You page after a Client submits a new ticket in the Client Portal. name: Thank You body: | <div>%{ticket.name}, <br> <br> Thank you for contacting us. <br> <br> A support ticket request has been created and a representative will be getting back to you shortly if necessary.</p> <br> <br> Support Team </div> #Welcome ticket template #When the system if first installed and the installer finishes setting up #the database, it creates a first ticket with a welcome message to the #administrator --- deptId: 1 #support topicId: 1 #support name: osTicket Team email: feedback@osticket.com source: Web #notrans subject: osTicket Installed! message: | <p> Thank you for choosing osTicket. </p><p> Please make sure you join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on the latest news, security alerts and updates. The osTicket forums are also a great place to get assistance, guidance, tips, and help from other osTicket users. In addition to the forums, the <a href="https://docs.osticket.com">osTicket Docs</a> provides a useful collection of educational materials, documentation, and notes from the community. We welcome your contributions to the osTicket community. </p><p> If you are looking for a greater level of support, we provide professional services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. </p><p> If the idea of managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at <a href="https://supportsystem.com">https://supportsystem.com/</a> -- no installation required and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> Cheers, </p><p> -<br/> osTicket Team - https://osticket.com/ </p><p> <strong>PS.</strong> Don't just make customers happy, make happy customers! </p> #Upgrade completed ticket #This ticket is added to the system after the completion of an upgrade. It #might include information specific to the release, perhaps with some new #feature highlights, etc. --- source: Web #notrans name: osTicket Team email: feedback@osticket.com subject: osTicket Upgraded! message: | <p> osTicket upgraded successfully! Please refer to the Release Notes (https://github.com/osTicket/osTicket/releases) for more information about changes and new features. </p><p> Be sure to join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on announcements, security updates and alerts! Your contribution to osTicket community will be appreciated! </p><p> The osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support packages and services. For more information, or to discuss your needs, please contact us today at https://osticket.com/support/. Any feedback will be appreciated! </p><p> If managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at https://supportsystem.com/ -- no upgrading ever, and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> -<br/> osTicket Team<br/> https://osticket.com/ </p> /* English/UK initialisation for the jQuery UI date picker plugin. */ /* Written by Stuart. */ ( function( factory ) { "use strict"; if ( typeof define === "function" && define.amd ) { // AMD. Register as an anonymous module. define( [ "../widgets/datepicker" ], factory ); } else { // Browser globals factory( jQuery.datepicker ); } } )( function( datepicker ) { "use strict"; datepicker.regional[ "en-GB" ] = { closeText: "Done", prevText: "Prev", nextText: "Next", currentText: "Today", monthNames: [ "January", "February", "March", "April", "May", "June", "July", "August", "September", "October", "November", "December" ], monthNamesShort: [ "Jan", "Feb", "Mar", "Apr", "May", "Jun", "Jul", "Aug", "Sep", "Oct", "Nov", "Dec" ], dayNames: [ "Sunday", "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday" ], dayNamesShort: [ "Sun", "Mon", "Tue", "Wed", "Thu", "Fri", "Sat" ], dayNamesMin: [ "Su", "Mo", "Tu", "We", "Th", "Fr", "Sa" ], weekHeader: "Wk", dateFormat: "dd/mm/yy", firstDay: 1, isRTL: false, showMonthAfterYear: false, yearSuffix: "" }; datepicker.setDefaults( datepicker.regional[ "en-GB" ] ); return datepicker.regional[ "en-GB" ]; } ); <?php return array ( '' => 'Project-Id-Version: osticket-official X-Osticket-Major-Version: 1.18 POT-Create-Date: 2023-07-11 20:52 +0000 Report-Msgid-Bugs-To: support@osticket.com Language: en_GB MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit X-Generator: osTicket i18n CLI Plural-Forms: nplurals=2; plural=(n != 1); X-Crowdin-Project: osticket-official X-Crowdin-Project-ID: 25755 X-Crowdin-Language: en-GB X-Crowdin-File: /1.18.x/LC_MESSAGES/messages.po X-Crowdin-File-ID: 2069 Language-Team: English, United Kingdom PO-Revision-Date: 2024-12-03 21:18 ', ' Manage Collaborators' => ' Manage Collaborators', '"1" is recommended if AJAX is not working' => '"1" is recommended if AJAX is not working', '%1$d - %2$d' => '%1$d - %2$d', '%1$d - %2$d of %3$d' => '%1$d - %2$d of %3$d', '%1$d - %2$d of about %3$d' => '%1$d - %2$d of about %3$d', '%1$d consecutive errors. Maximum of %2$d allowed' => '%1$d consecutive errors. Maximum of %2$d allowed', '%1$d of %2$d %3$s %4$s' => '%1$d of %2$d %3$s %4$s', '%1$d of %2$d %3$s activated' => '%1$d of %2$d %3$s activated', '%1$d of %2$d %3$s archived' => '%1$d of %2$d %3$s archived', '%1$d of %2$d %3$s deleted' => '%1$d of %2$d %3$s deleted', '%1$d of %2$d %3$s disabled' => '%1$d of %2$d %3$s disabled', '%1$d of %2$d %3$s enabled' => '%1$d of %2$d %3$s enabled', '%1$d of %2$d %3$s made PRIVATE' => '%1$d of %2$d %3$s made PRIVATE', '%1$d of %2$d %3$s made PUBLIC' => '%1$d of %2$d %3$s made PUBLIC', '%1$d of %2$d %3$s removed' => '%1$d of %2$d %3$s removed', '%1$d of %2$d %3$s status changed to %4$s' => '%1$d of %2$d %3$s status changed to %4$s', '%1$d of %2$d %3$s updated' => '%1$d of %2$d %3$s updated', '%1$d of %2$d selected tickets' => '%1$d of %2$d selected tickets', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) logged in [%3$s]', '%1$s Contact us %2$s today for <u>expedited</u> help.' => '%1$s Contact us %2$s today for <u>expedited</u> help.', '%1$s Get in the loop %2$s today and stay informed!' => '%1$s Get in the loop %2$s today and stay informed!', '%1$s Ticket #%2$s' => '%1$s Ticket #%2$s', '%1$s after %2$s' => '%1$s after %2$s', '%1$s after %2$s from now' => '%1$s after %2$s from now', '%1$s before %2$s' => '%1$s before %2$s', '%1$s before %2$s ago' => '%1$s before %2$s ago', '%1$s between %2$s and %3$s' => '%1$s between %2$s and %3$s', '%1$s has %2$d open tasks and cannot be closed' => '%1$s has %2$d open tasks and cannot be closed', '%1$s in the last %2$s' => '%1$s in the last %2$s', '%1$s in the next %2$s' => '%1$s in the next %2$s', '%1$s is %2$s' => '%1$s is %2$s', '%1$s is in the future' => '%1$s is in the future', '%1$s is in the past' => '%1$s is in the past', '%1$s is missing a %2$s and cannot be closed' => '%1$s is missing a %2$s and cannot be closed', '%1$s is missing data on %2$s one or more required fields %3$s and cannot be closed' => '%1$s is missing data on %2$s one or more required fields %3$s and cannot be closed', '%1$s transferred from %2$s to %3$s' => '%1$s transferred from %2$s to %3$s', '%1$s: Invalid data: %2$s' => '%1$s: Invalid data: %2$s', '%d' => '%d', '%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d Closed Ticket' . "\0" . '%d Closed Tickets', '%d FAQs matched your search criteria.' => '%d FAQs matched your search criteria.', '%d Open Ticket' . "\0" . '%d Open Tickets' => '%d Open Ticket' . "\0" . '%d Open Tickets', '%d days ago' => '%d days ago', '%d hours ago' => '%d hours ago', '%d minute' . "\0" . '%d minutes' => '%d minute' . "\0" . '%d minutes', '%d minutes ago' => '%d minutes ago', '%d months ago' => '%d months ago', '%d overdue tasks!' => '%d overdue tasks!', '%d seconds ago' => '%d seconds ago', '%d years ago' => '%d years ago', '%s #%s deleted successfully' => '%s #%s deleted successfully', '%s — Organization' => '%s — Organisation', '%s (%d hours - %s)' => '%s (%d hours - %s)', '%s - Relax!' => '%s - Relax!', '%s - access link sent to your email!' => '%s - access link sent to your email!', '%s <%s> will no longer have access to the ticket' => '%s <%s> will no longer have access to the ticket', '%s Note' => '%s Note', '%s Task #%s' => '%s Task #%s', '%s Tickets' => '%s Tickets', '%s added as a collaborator' => '%s added as a collaborator', '%s already assigned to %s' => '%s already assigned to %s', '%s already in the department' => '%s already in the department', '%s assigned to %s' => '%s assigned to %s', '%s assigned to this organization will be orphaned.' => '%s assigned to this organisation will be orphaned.', '%s by {somebody} {timestamp}' => '%s by {somebody} {timestamp}', '%s can not be edited' => '%s cannot be edited', '%s cannot be closed' => '%s cannot be closed', '%s cannot be more than 8760 hours' => '%s cannot be more than 8760 hours', '%s cannot contain the current %s' => '%s cannot contain the current %s', '%s contains "%s"' => '%s contains "%s"', '%s does not have a value' => '%s does not have a value', '%s does not have any tasks' => '%s does not have any tasks', '%s does not have any tickets' => '%s does not have any tickets', '%s does not include %s' => '%s does not include %s', '%s has a value' => '%s has a value', '%s in (%s)' => '%s in (%s)', '%s includes %s' => '%s includes %s', '%s is %s' => '%s is %s', '%s is a required field' => '%s is a required field', '%s is already a collaborator' => '%s is already a collaborator', '%s is already assigned this value' => '%s is already assigned this value', '%s is already in %s' => '%s is already in %s', '%s is assigned a %s that is not active.' => '%s is assigned a %s that is not active.', '%s is assigned to %s' => '%s is assigned to %s', '%s is available' => '%s is available', '%s is currently assigned to <b>%s</b>' => '%s is currently assigned to <b>%s</b>', '%s is currently locked by %s' => '%s is currently locked by %s', '%s is marked as closed and cannot be reopened.' => '%s is marked as closed and cannot be reopened.', '%s is not %s' => '%s is not %s', '%s is required' => '%s is required', '%s logged in [%s], via %s' => '%s logged in [%s], via %s', '%s logged out [%s]' => '%s logged out [%s]', '%s matches pattern %s' => '%s matches pattern %s', '%s must be active' => '%s must be active', '%s not in (%s)' => '%s not in (%s)', '%s of the Month' => '%s of the Month', '%s or greater' => '%s or greater', '%s or later' => '%s or later', '%s referred to %s' => '%s referred to %s', '%s selected must be active' => '%s selected must be active', '%s set %s %s {timestamp}' => '%s set %s %s {timestamp}', '%s status changed to %s' => '%s status changed to %s', '%s successfully' => '%s successfully', '%s transferred to %s department' => '%s transferred to %s department', '%s updated' => '%s updated', '%s: %s posted successfully' => '%s: %s posted successfully', '%s: %s: Field not defined' => '%s: %s: Field not defined', '%s: Call to non-existing function' => '%s: Call to non-existing function', '%s: Call to undefined function' => '%s: Call to undefined function', '%s: Cannot export table with no fields ' => '%s: Cannot export table with no fields ', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: Error parsing SQL schema! Get help from developers (#4)', '%s: Field must have `variable` set to be imported' => '%s: Field must have `variable` set to be imported', '%s: Internal error occurred - please make sure your download is the latest (#1)' => '%s: Internal error occurred - please make sure your download is the latest (#1)', '%s: Invalid or unknown' => '%s: Invalid or unknown', '%s: Model does not define meta.pk' => '%s: Model does not define meta.pk', '%s: Model does not define meta.table' => '%s: Model does not define meta.table', '%s: Not a valid email address' => '%s: Not a valid email address', '%s: Poorly encoded base64 data' => '%s: Poorly encoded base64 data', '%s: Reply posted successfully' => '%s: Reply posted successfully', '%s: Reverse does not specify any constraints' => '%s: Reverse does not specify any constraints', '%s: Unable to map header to the object field' => '%s: Unable to map header to the object field', '%s: Unable to process cleanup file' => '%s: Unable to process cleanup file', '%s: Unable to retrieve template' => '%s: Unable to retrieve template', '%s: Unexpected data received in API request' => '%s: Unexpected data received in API request', '%s: Unknown or invalid' => '%s: Unknown or invalid', '%s: Unknown or invalid %s' => '%s: Unknown or invalid %s', '%s: Unknown or invalid ID.' => '%s: Unknown or invalid ID.', '%s: Unknown or invalid number.' => '%s: Unknown or invalid number.', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s: Unknown or invalid schema signature (%s .. %s)', '%s: Unknown template style %s' => '%s: Unknown template style %s', '(%d of %d)' => '(%d of %d)', '(0 to disable)' => '(0 to disable)', '(Default)' => '(Default)', '(Enter a key). Value selected from the list initially' => '(Enter a key). Value selected from the list initially', '(Latest)' => '(Latest)', '(Override global setting)' => '(Override global setting)', '(Six characters min)' => '(Six characters min)', '(These fields are requested for new tickets via the %s form)' => '(These fields are requested for new tickets via the %s form)', '(chars)' => '(chars)', '(disabled)' => '(disabled)', '(enabled by default)' => '(enabled by default)', '(faster performance)' => '(faster performance)', '(for HTML email processing)' => '(for HTML email processing)', '(for XML API)' => '(for XML API)', '(in-use and default template sets cannot be disabled)' => '(in-use and default template sets cannot be disabled)', '(in-use)' => '(in-use)', '(internal)' => '(internal)', '(on front-page sidebar)' => '(on front-page sidebar)', '(optional)' => '(optional)', '(publish)' => '(publish)', '(retired)' => '(retired)', '(root)' => '(root)', '(rows)' => '(rows)', '(truncated)' => '(truncated)', '(type not set)' => '(type not set)', '-- As Entered --' => '-- As Entered --', '<b>%s</b> posted %s' => '<b>%s</b> posted %s', '<b>Hi %s</b> - You must <a>change your password to continue</a>!' => '<b>Hi %s</b> - You must <a>change your password to continue</a>!', '<b>Hi %s</b> - You must <a>configure and save Two Factor Authentication </a>!' => '<b>Hi %s</b> - You must <a>configure and save Two Factor Authentication </a>!', '<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>Welcome back %s</b>! You are listed as \'on holiday\' Please let your manager know that you are back.', '<b>{somebody}</b> added <strong>%s</strong> as collaborators {timestamp}' => '<b>{somebody}</b> added <strong>%s</strong> as collaborators {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> assigned this to <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> assigned this to <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> changed ownership to {<User>data.owner} {timestamp}' => '<b>{somebody}</b> changed ownership to {<User>data.owner} {timestamp}', '<b>{somebody}</b> changed the status to <strong>{<TicketStatus>data.status}</strong> {timestamp}' => '<b>{somebody}</b> changed the status to <strong>{<TicketStatus>data.status}</strong> {timestamp}', '<b>{somebody}</b> claimed this {timestamp}' => '<b>{somebody}</b> claimed this {timestamp}', '<b>{somebody}</b> linked this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> linked this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> merged this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> merged this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Dept>data.dept}</strong> {timestamp}' => '<b>{somebody}</b> referred this to <strong>{<Dept>data.dept}</strong> {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> referred this to <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> referred this to <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> released ticket assignment {timestamp}' => '<b>{somebody}</b> released ticket assignment {timestamp}', '<b>{somebody}</b> removed <strong>%s</strong> from the collaborators {timestamp}' => '<b>{somebody}</b> removed <strong>%s</strong> from the collaborators {timestamp}', '<b>{somebody}</b> resent <strong><a href="#thread-entry-{data.entry}">a previous response</a></strong> {timestamp}' => '<b>{somebody}</b> resent <strong><a href="#thread-entry-{data.entry}">a previous response</a></strong> {timestamp}', '<b>{somebody}</b> transferred this to <strong>{dept}</strong> {timestamp}' => '<b>{somebody}</b> transferred this to <strong>{dept}</strong> {timestamp}', '<b>{somebody}</b> unlinked this ticket from %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> unlinked this ticket from %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<strong>%1$s</strong> changed from <strong>%2$s</strong> to <strong>%3$s</strong>' => '<strong>%1$s</strong> changed from <strong>%2$s</strong> to <strong>%3$s</strong>', '<strong>%1$s</strong> set to <strong>%2$s</strong>' => '<strong>%1$s</strong> set to <strong>%2$s</strong>', '<strong>Disable</strong> for %s' => '<strong>Disable</strong> for %s', '<strong>Disable</strong> new ticket auto-response' => '<strong>Disable</strong> new ticket auto response', '<strong>Disable</strong> overdue alerts notices.' => '<strong>Disable</strong> overdue alerts notices.', '<strong>Stop</strong> processing further on match!' => '<strong>Stop</strong> processing further on match!', '<strong>Use</strong> the Reply-To email header' => '<strong>Use</strong> the Reply-To email header', 'A collaborator' => 'A collaborator', 'A confirmation email has been sent' => 'A confirmation email has been sent', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.', 'A page currently in-use CANNOT be disabled!' => 'A page currently in-use CANNOT be disabled!', 'A primary system language is required' => 'A primary system language is required', 'A title is required' => 'A title is required', 'ACL' => 'ACL', 'API' => 'API', 'API Calls' => 'API Calls', 'API Error' => 'API Error', 'API Key' => 'API Key', 'API Key is auto-generated. Delete and re-add to change the key.' => 'API Key is auto-generated. Delete and re-add to change the key.', 'API Keys' => 'API Keys', 'API key not authorized' => 'API key not authorised', 'API key not found/active or source IP not authorized' => 'API key not found/active or source IP not authorised', 'Abbrev' => 'Abbrev', 'Abbreviation' => 'Abbreviation', 'Ability to access the user directory' => 'Ability to access the user directory', 'Ability to add new users' => 'Ability to add new users', 'Ability to add/remove emails from banlist via ticket interface' => 'Ability to add/remove emails from banlist via ticket interface', 'Ability to add/update/disable/delete canned responses' => 'Ability to add/update/disable/delete canned responses', 'Ability to add/update/disable/delete knowledgebase categories and FAQs' => 'Ability to add/update/disable/delete knowledgebase categories and FAQs', 'Ability to assign tasks to agents or teams' => 'Ability to assign tasks to agents or teams', 'Ability to assign tickets to agents or teams' => 'Ability to assign tickets to agents or teams', 'Ability to close tasks' => 'Ability to close tasks', 'Ability to close tickets' => 'Ability to close tickets', 'Ability to create new organizations' => 'Ability to create new organisations', 'Ability to create tasks' => 'Ability to create tasks', 'Ability to delete organizations' => 'Ability to delete organisations', 'Ability to delete tasks' => 'Ability to delete tasks', 'Ability to delete tickets' => 'Ability to delete tickets', 'Ability to delete users' => 'Ability to delete users', 'Ability to edit tasks' => 'Ability to edit tasks', 'Ability to edit thread items of other agents' => 'Ability to edit thread items of other agents', 'Ability to edit tickets' => 'Ability to edit tickets', 'Ability to link tickets' => 'Ability to link tickets', 'Ability to manage active user accounts' => 'Ability to manage active user accounts', 'Ability to manage organizations' => 'Ability to manage organisations', 'Ability to manage ticket referrals' => 'Ability to manage ticket referrals', 'Ability to manage user information' => 'Ability to manage user information', 'Ability to mark a ticket as Answered/Unanswered' => 'Ability to mark a ticket as Answered/Unanswered', 'Ability to merge tickets' => 'Ability to merge tickets', 'Ability to open tickets on behalf of users' => 'Ability to open tickets on behalf of users', 'Ability to post a ticket reply' => 'Ability to post a ticket reply', 'Ability to post task update' => 'Ability to post task update', 'Ability to release ticket assignment' => 'Ability to release ticket assignment', 'Ability to see Agents in all Departments' => 'Ability to see Agents in all Departments', 'Ability to see all Departments' => 'Ability to see all Departments', 'Ability to transfer tasks between departments' => 'Ability to transfer tasks between departments', 'Ability to transfer tickets between departments' => 'Ability to transfer tickets between departments', 'Ability to view stats of other agents in allowed departments' => 'Ability to view stats of other agents in allowed departments', 'About this osTicket Installation' => 'About this osTicket Installation', 'Accept All Emails' => 'Accept All Emails', 'Accept Email Collaborators' => 'Accept Email Collaborators', 'Accept email from unknown Users' => 'Accept email from unknown Users', 'Access' => 'Access', 'Access Credentials' => 'Access Credentials', 'Access Denied' => 'Access Denied', 'Access Denied!!!' => 'Access Denied!!!', 'Access Denied. Contact Admin' => 'Access Denied. Contact Admin', 'Access Denied. Contact your help desk administrator to have an account registered for you' => 'Access Denied. Contact your help desk administrator to have an account registered for you', 'Access Denied. Possibly invalid ticket ID' => 'Access Denied. Possibly invalid ticket ID', 'Access Token' => 'Access Token', 'Access Token Required' => 'Access Token Required', 'Access denied' => 'Access denied', 'Access denied. Contact admin if you believe this is in error' => 'Access denied. Contact admin if you believe this is in error', 'Access link' => 'Access link', 'Account' => 'Account', 'Account Access' => 'Account Access', 'Account Confirmation Email' => 'Account Confirmation Email', 'Account Confirmed Page' => 'Account Confirmed Page', 'Account Flags' => 'Account Flags', 'Account Manager' => 'Account Manager', 'Account Registration' => 'Account Registration', 'Account Type' => 'Account Type', 'Account activation email sent to %s' => 'Account activation email sent to %s', 'Account confirmation required' => 'Account confirmation required', 'Account is administratively locked' => 'Account is administratively locked', 'Account is already confirmed' => 'Account is already confirmed', 'Account password reset email sent to %s' => 'Account password reset email sent to %s', 'Acquiring Lock' => 'Acquiring Lock', 'Action Denied.' => 'Action Denied.', 'Action Denied. Ticket is locked by someone else!' => 'Action Denied. Ticket is locked by someone else!', 'Action Denied. You are not allowed to assign/reassign tickets.' => 'Action Denied. You are not allowed to assign/reassign tickets.', 'Action denied. Contact admin for access' => 'Action denied. Contact admin for access', 'Actions' => 'Actions', 'Actions are executed in the order declared below' => 'Actions are executed in the order declared below', 'Active' => 'Active', 'Active (Registered)' => 'Active (Registered)', 'Activity Description' => 'Activity Description', 'Activity Title' => 'Activity Title', 'Add' => 'Add', 'Add "Full Access" permission for the "Everyone" user' => 'Add "Full Access" permission for the "Everyone" user', 'Add Arrow' => 'Add Arrow', 'Add Auto Detect Button' => 'Add Auto Detect Button', 'Add Box' => 'Add Box', 'Add Collaborator' => 'Add Collaborator', 'Add Custom Form' => 'Add Custom Form', 'Add Ellipse' => 'Add Ellipse', 'Add Ellipsis' => 'Add Ellipsis', 'Add FAQ' => 'Add FAQ', 'Add Field' => 'Add Field', 'Add Filter' => 'Add Filter', 'Add Form' => 'Add Form', 'Add Instance' => 'Add Instance', 'Add Key' => 'Add Key', 'Add List' => 'Add List', 'Add New' => 'Add New', 'Add New API Key' => 'Add New API Key', 'Add New Agent' => 'Add New Agent', 'Add New Canned Response' => 'Add New Canned Response', 'Add New Category' => 'Add New Category', 'Add New Custom Form' => 'Add New Custom Form', 'Add New Custom List' => 'Add New Custom List', 'Add New Department' => 'Add New Department', 'Add New Email' => 'Add New Email', 'Add New Email Address' => 'Add New Email Address', 'Add New Email Address to Ban List' => 'Add New Email Address to Ban List', 'Add New Entry' => 'Add New Entry', 'Add New FAQ' => 'Add New FAQ', 'Add New Filter' => 'Add New Filter', 'Add New Help Topic' => 'Add New Help Topic', 'Add New Instance' => 'Add New Instance', 'Add New Intance' => 'Add New Instance', 'Add New Item' => 'Add New Item', 'Add New List Item' => 'Add New List Item', 'Add New Organization' => 'Add New Organisation', 'Add New Page' => 'Add New Page', 'Add New Plugin' => 'Add New Plugin', 'Add New Queue' => 'Add New Queue', 'Add New Response' => 'Add New Response', 'Add New Role' => 'Add New Role', 'Add New SLA Plan' => 'Add New SLA Plan', 'Add New Schedule' => 'Add New Schedule', 'Add New Schedule Entry' => 'Add New Schedule Entry', 'Add New Sequence' => 'Add New Sequence', 'Add New Sort Criteria' => 'Add New Sort Criteria', 'Add New Task' => 'Add New Task', 'Add New Team' => 'Add New Team', 'Add New Template' => 'Add New Template', 'Add New Template Set' => 'Add New Template Set', 'Add New User' => 'Add New User', 'Add Organization' => 'Add Organisation', 'Add Other Field' => 'Add Other Field', 'Add Page' => 'Add Page', 'Add Plan' => 'Add Plan', 'Add Queue' => 'Add Queue', 'Add Queue Column' => 'Add Queue Column', 'Add Response' => 'Add Response', 'Add Role' => 'Add Role', 'Add Rule' => 'Add Rule', 'Add Scribble' => 'Add Scribble', 'Add Shape' => 'Add Shape', 'Add Sort Criteria' => 'Add Sort Criteria', 'Add Sort Option' => 'Add Sort Option', 'Add Sub Queue' => 'Add Sub Queue', 'Add Template' => 'Add Template', 'Add Text' => 'Add Text', 'Add Topic' => 'Add Topic', 'Add User' => 'Add User', 'Add a Language' => 'Add a Language', 'Add a Ticket' => 'Add a Ticket', 'Add a annotation' => 'Add an annotation', 'Add a collaborator' => 'Add a collaborator', 'Add a column' => 'Add a column', 'Add a condition' => 'Add a condition', 'Add a custom form' => 'Add a custom form', 'Add a form' => 'Add a form', 'Add a property' => 'Add a property', 'Add a separate field for the extension' => 'Add a separate field for the extension', 'Add new custom form section' => 'Add new custom form section', 'Add personal queue' => 'Add personal queue', 'Add personal search' => 'Add personal search', 'Add to Organization' => 'Add to Organisation', 'Add to all tickets from this organization' => 'Add to all tickets from this organisation', 'Add, and remove the fields in this list using the options below. Drag columns to reorder them.' => 'Add and remove the fields in this list using the options below. Drag columns to reorder them.', 'Add, and remove the fields in this list using the options below. Drag fields to reorder them.' => 'Add and remove the fields in this list using the options below. Drag fields to reorder them.', 'Add, and remove the fields in this list using the options below. Sorting can be performed on any field, whether displayed in the queue or not.' => 'Add and remove the fields in this list using the options below. Sorting can be performed on any field, whether displayed in the queue or not.', 'Added' => 'Added', 'Added Successfully' => 'Added Successfully', 'Additional File Type Filters' => 'Additional File Type Filters', 'Addressee (To and Cc)' => 'Addressee (To and Cc)', 'Admin' => 'Admin', 'Admin Dashboard' => 'Admin Dashboard', 'Admin Email' => 'Admin Email', 'Admin Email Only' => 'Admin Email Only', 'Admin Notes' => 'Admin Notes', 'Admin Panel' => 'Admin Panel', 'Admin User' => 'Admin User', 'Admin\'s Email Address' => 'Admin\'s Email Address', 'Admin\'s first name' => 'Admin\'s first name', 'Admin\'s last name' => 'Admin\'s last name', 'Admin\'s login name. Must be at least three (3) characters.' => 'Admin\'s login name. Must be at least three (3) characters.', 'Admin\'s password. Must be six (6) characters or more.' => 'Admin\'s password. Must be six (6) characters or more.', 'Admin\'s personal email address. Must be different from system\'s default email.' => 'Admin\'s personal email address. Must be different from system\'s default email.', 'Administratively Locked' => 'Administratively Locked', 'Administrator' => 'Administrator', 'Advanced' => 'Advanced', 'Advanced CSV Options' => 'Advanced CSV Options', 'Advanced Search' => 'Advanced Search', 'Advanced Ticket Search' => 'Advanced Ticket Search', 'After' => 'After', 'After %d month' . "\0" . 'After %d months' => 'After %d month' . "\0" . 'After %d months', 'Agent' => 'Agent', 'Agent Assigned' => 'Agent Assigned', 'Agent Dashboard' => 'Agent Dashboard', 'Agent Directory' => 'Agent Directory', 'Agent Excessive Logins' => 'Agent Excessive Logins', 'Agent Identity Masking' => 'Agent Identity Masking', 'Agent Login' => 'Agent Login', 'Agent Maximum File Size' => 'Agent Maximum File Size', 'Agent Panel' => 'Agent Panel', 'Agent Password Reset' => 'Agent Password Reset', 'Agent Session Timeout' => 'Agent Session Timeout', 'Agent Settings and Options' => 'Agent Settings and Options', 'Agent Welcome Email' => 'Agent Welcome Email', 'Agent already has access to %s' => 'Agent already has access to %s', 'Agent assigning the ticket' => 'Agent assigning the ticket', 'Agent has access to the admin panel' => 'Agent has access to the admin panel', 'Agent is unavailable for %s' => 'Agent is unavailable for %s', 'Agent is unavailable for assignment' => 'Agent is unavailable for assignment', 'Agent logout' => 'Agent logout', 'Agent name' => 'Agent name', 'Agent performing the assignment' => 'Agent performing the assignment', 'Agent posting the note or response' => 'Agent posting the note or response', 'Agent selection required' => 'Agent selection required', 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department. Alerts can be enabled for each associated team.' => 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department. Alerts can be enabled for each associated team.', 'Agent\'s ticket view link' => 'Agent\'s ticket view link', 'Agents' => 'Agents', 'Agents (%d)' => 'Agents (%d)', 'Agents Settings' => 'Agents Settings', 'Agents who are members of %s' => 'Agents who are members of %s', 'Agents who are primary members of %s' => 'Agents who are primary members of %s', 'Agents who have extended access to %s' => 'Agents who have extended access to %s', 'Alert' => 'Alert', 'Alert All' => 'Alert All', 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.', 'Alert sent to agents on stale or overdue task.' => 'Alert sent to agents on stale or overdue task.', 'Alert sent to agents on stale or overdue tickets.' => 'Alert sent to agents on stale or overdue tickets.', 'Alert sent to agents on task assignment.' => 'Alert sent to agents on task assignment.', 'Alert sent to agents on task transfer.' => 'Alert sent to agents on task transfer.', 'Alert sent to agents on ticket assignment.' => 'Alert sent to agents on ticket assignment.', 'Alert sent to agents on ticket transfer.' => 'Alert sent to agents on ticket transfer.', 'Alert sent to agents, if enabled, on new task.' => 'Alert sent to agents, if enabled, on new task.', 'Alert sent to agents, if enabled, on new ticket.' => 'Alert sent to agents, if enabled, on new ticket.', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => 'Alert sent to agents, if enabled, when user replies to an existing ticket.', 'Alert sent to selected agents, if enabled, on new activity.' => 'Alert sent to selected agents, if enabled, on new activity.', 'Alert to User' => 'Alert to User', 'Alerts' => 'Alerts', 'Alerts & Notices' => 'Alerts & Notices', 'Alerts and Notices' => 'Alerts and Notices', 'All' => 'All', 'All Actions' => 'All Actions', 'All Active Policies' => 'All Active Policies', 'All Active Recipients' => 'All Active Recipients', 'All Categories' => 'All Categories', 'All Day' => 'All Day', 'All Departments' => 'All Departments', 'All Help Topics' => 'All Help Topics', 'All Rights Reserved.' => 'All Rights Reserved.', 'All Tasks (%s)' => 'All Tasks (%s)', 'All Teams' => 'All Teams', 'All Tickets' => 'All Tickets', 'All Topics' => 'All Topics', 'All logs' => 'All logs', 'All members see all tickets' => 'All members see all tickets', 'All rights reserved.' => 'All rights reserved.', 'Allow External Images' => 'Allow External Images', 'Allow Future Dates' => 'Allow Future Dates', 'Allow HTML input in this box' => 'Allow HTML input in this box', 'Allow Password Resets' => 'Allow Password Resets', 'Allow Reopen' => 'Allow Reopen', 'Allow System iFrame' => 'Allow System iFrame', 'Allow entries into the future' => 'Allow entries into the future', 'Allow for %s' => 'Allow for %s', 'Allow multiple selections' => 'Allow multiple selections', 'Allow tickets on this status to be reopened by end users' => 'Allow tickets on this status to be reopened by end users', 'Alphabetical' => 'Alphabetical', 'Alphabetical (Reversed)' => 'Alphabetical (Reversed)', 'Alphabetically' => 'Alphabetically', 'Already in use system email' => 'Already in use system email', 'Already in-use as system email' => 'Already in-use as system email', 'An access link will be emailed to you.' => 'An access link will be emailed to you.', 'Annotate' => 'Annotate', 'Annotate Image' => 'Annotate Image', 'Annotations' => 'Annotations', 'Answer' => 'Answer', 'Answered' => 'Answered', 'Any' => 'Any', 'Any changes will require re-authorization' => 'Any changes will require re-authorisation', 'Append' => 'Append', 'Applications' => 'Applications', 'Applied cleanup script %s' => 'Applied cleanup script %s', 'Apply' => 'Apply', 'Applying updates to database stream: %s' => 'Applying updates to database stream: %s', 'April' => 'April', 'Archive' => 'Archive', 'Archive folder cannot be same as fetched folder (INBOX)' => 'Archive folder cannot be same as fetched folder (INBOX)', 'Archived' => 'Archived', 'Are you sure want to <b>disable</b> %s?' => 'Are you sure want to <b>disable</b> %s?', 'Are you sure want to <b>enable</b> %s?' => 'Are you sure want to <b>enable</b> %s?', 'Are you sure want to flag the selected tasks as <font color="red"><b>overdue</b></font>?' => 'Are you sure want to flag the selected tasks as <font color="red"><b>overdue</b></font>?', 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?', 'Are you sure you want to <b>archive</b> %s?' => 'Are you sure you want to <b>archive</b> %s?', 'Are you sure you want to <b>ban</b> %s?' => 'Are you sure you want to <b>ban</b> %s?', 'Are you sure you want to <b>change</b> ticket owner to %s?' => 'Are you sure you want to <b>change</b> ticket owner to %s?', 'Are you sure you want to <b>claim</b> (self assign) %s?' => 'Are you sure you want to <b>claim</b> (self assign) %s?', 'Are you sure you want to <b>disable</b> %s?' => 'Are you sure you want to <b>disable</b> %s?', 'Are you sure you want to <b>disable</b> (lock) %s?' => 'Are you sure you want to <b>disable</b> (lock) %s?', 'Are you sure you want to <b>enable</b> %s?' => 'Are you sure you want to <b>enable</b> %s?', 'Are you sure you want to <b>enable</b> (unlock) %s?' => 'Are you sure you want to <b>enable</b> (unlock) %s?', 'Are you sure you want to <b>remove</b> %s from ban list?' => 'Are you sure you want to <b>remove</b> %s from ban list?', 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?', 'Are you sure you want to CLAIM %s?' => 'Are you sure you want to CLAIM %s?', 'Are you sure you want to CLOSE %s?' => 'Are you sure you want to CLOSE %s?', 'Are you sure you want to DELETE %s?' => 'Are you sure you want to DELETE %s?', 'Are you sure you want to REOPEN %s?' => 'Are you sure you want to REOPEN %s?', 'Are you sure you want to change status of %s?' => 'Are you sure you want to change status of %s?', 'Are you sure you want to change the user\'s organization?' => 'Are you sure you want to change the user\'s organisation?', 'Are you sure you want to delete the child ticket(s)?' => 'Are you sure you want to delete the child ticket(s)?', 'Are you sure you want to flag the ticket as <b>answered</b>?' => 'Are you sure you want to flag the ticket as <b>answered</b>?', 'Are you sure you want to flag the ticket as <b>unanswered</b>?' => 'Are you sure you want to flag the ticket as <b>unanswered</b>?', 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!', 'Are you sure you want to make %s <b>private</b> (internal)?' => 'Are you sure you want to make %s <b>private</b> (internal)?', 'Are you sure you want to make %s <b>public</b>?' => 'Are you sure you want to make %s <b>public</b>?', 'Are you sure you want to mark ticket as <b>%s</b>?' => 'Are you sure you want to mark ticket as <b>%s</b>?', 'Are you sure you want to remove this attachment?' => 'Are you sure you want to remove this attachment?', 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?', 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?', 'Article Content' => 'Article Content', 'Ascending' => 'Ascending', 'Assign' => 'Assign', 'Assign Agent' => 'Assign Agent', 'Assign Tasks' => 'Assign Tasks', 'Assign Team' => 'Assign Team', 'Assign To' => 'Assign To', 'Assign tickets from this organization to the <em>Account Manager</em>' => 'Assign tickets from this organisation to the <em>Account Manager</em>', 'Assign to Agent' => 'Assign to Agent', 'Assign to Team' => 'Assign to Team', 'Assign/transfer comments' => 'Assign/transfer comments', 'Assigned' => 'Assigned', 'Assigned Agent' => 'Assigned Agent', 'Assigned Agent / Team' => 'Assigned Agent / Team', 'Assigned Staff' => 'Assigned Staff', 'Assigned Tasks' => 'Assigned Tasks', 'Assigned Team' => 'Assigned Team', 'Assigned Teams' => 'Assigned Teams', 'Assigned To' => 'Assigned To', 'Assigned/closing agent' => 'Assigned/closing agent', 'Assigned/closing team' => 'Assigned/closing team', 'Assignee' => 'Assignee', 'Assignee Avatar' => 'Assignee Avatar', 'Assignee changed by <b>{somebody}</b> to <strong>{assignees}</strong> {timestamp}' => 'Assignee changed by <b>{somebody}</b> to <strong>{assignees}</strong> {timestamp}', 'Assignee selection required' => 'Assignee selection required', 'Assignment Alert' => 'Assignment Alert', 'Assignment Released' => 'Assignment Released', 'At least one Topic must be Active' => 'At least one Topic must be Active', 'At least one Topic must be Public' => 'At least one Topic must be Public', 'Attach Canned Response' => 'Attach Canned Response', 'Attached files' => 'Attached files', 'Attached is file containing the export you asked us to send you!' => 'Attached is file containing the export you asked us to send you!', 'Attachment Count' => 'Attachment Count', 'Attachments' => 'Attachments', 'Attachments (%d)' => 'Attachments (%d)', 'Attachments Storage and Settings' => 'Attachments Storage and Settings', 'Attachments for %s' => 'Attachments for %s', 'Attempts' => 'Attempts', 'Audit Logs' => 'Audit Logs', 'August' => 'August', 'Auth. token used for auto-login' => 'Auth. token used for auto-login', 'Authentication' => 'Authentication', 'Authentication Backend' => 'Authentication Backend', 'Authentication Error' => 'Authentication Error', 'Authentication Required' => 'Authentication Required', 'Authentication Settings' => 'Authentication Settings', 'Authentication Sources' => 'Authentication Sources', 'Authentication Token' => 'Authentication Token', 'Authentication and Registration Templates & Pages' => 'Authentication and Registration Templates & Pages', 'Authentication backend does not support password updates' => 'Authentication backend does not support password updates', 'Author' => 'Author', 'Auto Add Members From' => 'Auto Add Members From', 'Auto Cron' => 'Auto Cron', 'Auto Detect' => 'Auto Detect', 'Auto Refresh Rate' => 'Auto Refresh Rate', 'Auto-Assignment' => 'Auto-Assignment', 'Auto-Response' => 'Auto Response', 'Auto-Response Email' => 'Auto-Response Email', 'Auto-assign To' => 'Auto-assign To', 'Auto-refer on Close' => 'Auto-refer on Close', 'Automated Collaboration' => 'Automated Collaboration', 'Automatic' => 'Automatic', 'Automatically add collaborators from email fields' => 'Automatically add collaborators from email fields', 'Autoresponder' => 'Auto responder', 'Autoresponder Settings' => 'Autoresponder Settings', 'Autoresponse sent to user, if enabled, on new ticket.' => 'Auto response sent to user, if enabled, on new ticket.', 'Avatar' => 'Avatar', 'Avatar Source' => 'Avatar Source', 'Back To Index' => 'Back To Index', 'Back up the current database if you haven\'t done so already.' => 'Back up the current database if you haven\'t done so already.', 'Backend' => 'Backend', 'Backtrace' => 'Backtrace', 'Bad data. Expected: %s' => 'Bad data. Expected: %s', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'', 'Bad username' => 'Bad username', 'Ban Email <%s>' => 'Ban Email <%s>', 'Ban New Email' => 'Ban New Email', 'Ban Status' => 'Ban Status', 'Banlist' => 'Banlist', 'Banned Email Addresses' => 'Banned Email Addresses', 'Banned Emails' => 'Banned Emails', 'Base Variables' => 'Base Variables', 'Basic Authentication' => 'Basic Authentication', 'Basic Fields' => 'Basic Fields', 'Basic Information' => 'Basic Information', 'Basic Installation Completed' => 'Basic Installation Completed', 'Basic Ticket Information' => 'Basic Ticket Information', 'BasicAuth' => 'BasicAuth', 'Be liberal, they\'re internal' => 'Be liberal, they\'re internal', 'Be patient. The upgrade process will take a couple of seconds.' => 'Be patient. The upgrade process will take a couple of seconds.', 'Before' => 'Before', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.', 'Below is a summary of the database patches to be applied.' => 'Below is a summary of the database patches to be applied.', 'Below, you\'ll find some useful links regarding your installation.' => 'Below, you\'ll find some useful links regarding your installation.', 'Between' => 'Between', 'Bind Agent Session to IP' => 'Bind Agent Session to IP', 'Brief description of the schedule' => 'Brief description of the schedule', 'Bring Forward' => 'Bring Forward', 'Bro, not sure how you got here!' => 'Bro, not sure how you got here!', 'Browse by Topic' => 'Browse by Topic', 'Built' => 'Built', 'Built-In' => 'Built-In', 'Built-in Forms' => 'Built-in Forms', 'Business Hours' => 'Business Hours', 'CAPTCHA Text' => 'CAPTCHA Text', 'CHILD' => 'CHILD', 'CLI' => 'CLI', 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>', 'Can Execute Cron' => 'Can Execute Cron', 'Can be overridden by other filters depending on processing order.' => 'Can be overridden by other filters depending on processing order.', 'Cancel' => 'Cancel', 'Cancel Changes' => 'Cancel Changes', 'Canned Attachments' => 'Canned Attachments', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto response.', 'Canned Response' => 'Canned Response', 'Canned Responses' => 'Canned Responses', 'Canned response is in use by email filter(s)' => 'Canned response is in use by email filter(s)', 'Canned response settings' => 'Canned response settings', 'Cannot be a descendent of itself' => 'Cannot be a descendant of itself', 'Cannot compile this regular expression' => 'Cannot compile this regular expression', 'Cannot mark ticket as answered' => 'Cannot mark ticket as answered', 'Cannot mark ticket as unanswered' => 'Cannot mark ticket as unanswered', 'Categories' => 'Categories', 'Category' => 'Category', 'Category Description' => 'Category Description', 'Category Information' => 'Category Information', 'Category Listing' => 'Category Listing', 'Category Name' => 'Category Name', 'Category Type' => 'Category Type', 'Category already exists' => 'Category already exists', 'Category description is required' => 'Category description is required', 'Category does not have FAQs' => 'Category does not have FAQs', 'Category is required' => 'Category is required', 'Category name is required' => 'Category name is required', 'Cc' => 'Cc', 'Cc Collaborator' => 'Cc Collaborator', 'Change' => 'Change', 'Change Department' => 'Change Department', 'Change Owner' => 'Change Owner', 'Change Password' => 'Change Password', 'Change Primary Department' => 'Change Primary Department', 'Change Status' => 'Change Status', 'Change Status — %1$d %2$s selected' => 'Change Status — %1$d %2$s selected', 'Change Tasks Status' => 'Change Tasks Status', 'Change Tickets Ownership' => 'Change Tickets Ownership', 'Change Tickets Status' => 'Change Tickets Status', 'Change User' => 'Change User', 'Change permission of ost-config.php to remove write access as shown below.' => 'Change permission of ost-config.php to remove write access as shown below.', 'Change the primary department and primary role of the selected agents' => 'Change the primary department and primary role of the selected agents', 'Change user for ticket #%s' => 'Change user for ticket #%s', 'Changing Email Address will invalidates set Credentials' => 'Changing Email Address will invalidate set Credentials', 'Changing Oauth2 provider will overwrite existing credentials' => 'Changing Oauth2 provider will overwrite existing credentials', 'Check Ticket Status' => 'Check Ticket Status', 'Check all Holiday Schedules applicable to this schedule' => 'Check all Holiday Schedules applicable to this schedule', 'Check all help topics related to %s.' => 'Check all help topics related to %s.', 'Check applicable API services enabled for the key.' => 'Check applicable API services enabled for the key.', 'Check columns to export' => 'Check columns to export', 'Check one or more' => 'Check one or more', 'Checkbox' => 'Checkbox', 'Checked' => 'Checked', 'Child Status' => 'Child Status', 'Child Tickets' => 'Child Tickets', 'Child Tickets do not allow the end user or agent to reply.' => 'Child Tickets do not allow the end user or agent to reply.', 'Choices' => 'Choices', 'Choose maximum size of a single file uploaded to this field' => 'Choose maximum size of a single file uploaded to this field', 'Choose which Tickets to %s. The Ticket on top will be the Parent Ticket. Sort the order of the Tickets by clicking and dragging them.' => 'Choose which Tickets to %s. The Ticket on top will be the Parent Ticket. Sort the order of the Tickets by clicking and dragging them.', 'Claim' => 'Claim', 'Claim on Response' => 'Claim on Response', 'Cleaning up!...' => 'Cleaning up!...', 'Clear all filters and sort' => 'Clear all filters and sort', 'Click on the category to browse FAQs or manage its existing FAQs.' => 'Click on the category to browse FAQs or manage its existing FAQs.', 'Click on the category to browse FAQs.' => 'Click on the category to browse FAQs.', 'Click on the file, select change permission, and then giving all permissions to the file.' => 'Click on the file, select change permission, and then giving all permissions to the file.', 'Click on the file, select change permission, and then remove write access.' => 'Click on the file, select change permission, and then remove write access.', 'Click on the title to edit.' => 'Click on the title to edit.', 'Click to create a new note' => 'Click to create a new note', 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms', 'Clicking <strong>Save Changes</strong> will permanently remove the deleted sequences.' => 'Clicking <strong>Save Changes</strong> will permanently remove the deleted sequences.', 'Clicking <strong>Save Changes</strong> will unlink this Ticket' => 'Clicking <strong>Save Changes</strong> will unlink this Ticket', 'Client' => 'Client', 'Client Portal' => 'Client Portal', 'Client Quick Access' => 'Client Quick Access', 'Client interface is disabled and ONLY admins can access staff control panel.' => 'Client interface is disabled and ONLY admins can access staff control panel.', 'Clip Beginning Text' => 'Clip Beginning Text', 'Clip Text' => 'Clip Text', 'Clone' => 'Clone', 'Clone an existing agent' => 'Clone an existing agent', 'Clone an existing role' => 'Clone an existing role', 'Close' => 'Close', 'Close Date' => 'Close Date', 'Close Task #%s' => 'Close Task #%s', 'Closed' => 'Closed', 'Closed By' => 'Closed By', 'Closed Date' => 'Closed Date', 'Closed Tickets' => 'Closed Tickets', 'Closed by <b>{somebody}</b> with status of {<TicketStatus>data.status} {timestamp}' => 'Closed by <b>{somebody}</b> with status of {<TicketStatus>data.status} {timestamp}', 'Closed by <b>{somebody}</b> {timestamp}' => 'Closed by <b>{somebody}</b> {timestamp}', 'Code name is required' => 'Code name is required', 'Collaborator' => 'Collaborator', 'Collaborator %s added' => 'Collaborator %s added', 'Collaborator Count' => 'Collaborator Count', 'Collaborator Tickets Visibility' => 'Collaborator Tickets Visibility', 'Collaborators' => 'Collaborators', 'Collaborators (%d)' => 'Collaborators (%d)', 'Collaborators for {<Organization>data.org} organization added' => 'Collaborators for {<Organization>data.org} organisation added', 'Collision Avoidance Duration' => 'Collision Avoidance Duration', 'Column Details' => 'Column Details', 'Columns' => 'Columns', 'Combine' => 'Combine', 'Combine Threads' => 'Combine Threads', 'Commercial Support Available' => 'Commercial Support Available', 'Commit' => 'Commit', 'Common Attachments' => 'Common Attachments', 'Communication' => 'Communication', 'Company' => 'Company', 'Company Information' => 'Company Information', 'Company Profile' => 'Company Profile', 'Complete the form below and then click Next to verify the setup' => 'Complete the form below and then click Next to verify the setup', 'Complete the form below to add a new organization.' => 'Complete the form below to add a new organisation.', 'Complete the form below to create a user account for <b>%s</b>.' => 'Complete the form below to create a user account for <b>%s</b>.', 'Completed' => 'Completed', 'Completed Tasks' => 'Completed Tasks', 'Conditions' => 'Conditions', 'Conditions are used to change the view of the data in a row based on some conditions of the data. For instance, a column might be shown bold if some condition is met.' => 'Conditions are used to change the view of the data in a row based on some conditions of the data. For instance, a column might be shown bold if some condition is met.', 'Config' => 'Config', 'Config Signature' => 'Config Signature', 'Config file permission' => 'Config file permission', 'Config file rename required to continue!' => 'Config file rename required to continue!', 'Configuration file already changed - which could mean osTicket is already installed or the config file is corrupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.' => 'Configuration file already changed - which could mean osTicket is already installed or the config file is corrupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.', 'Configuration file does NOT exist. Follow steps below to add one.' => 'Configuration file does NOT exist. Follow steps below to add one.', 'Configuration file is not writable' => 'Configuration file is not writable', 'Configuration file missing!' => 'Configuration file missing!', 'Configuration file rename required!' => 'Configuration file rename required!', 'Configuration for deleted plugins CANNOT be recovered.' => 'Configuration for deleted plugins CANNOT be recovered.', 'Configure Authentication' => 'Configure Authentication', 'Configure Mailbox Authentication' => 'Configure Mailbox Authentication', 'Configure Options' => 'Configure Options', 'Confirm Deletion' => 'Confirm Deletion', 'Confirm New Password' => 'Confirm New Password', 'Confirm Password' => 'Confirm Password', 'Confirm your current password and enter a new password to continue' => 'Confirm your current password and enter a new password to continue', 'Confirmation sent to user when a new message is appended to an existing ticket.' => 'Confirmation sent to user when a new message is appended to an existing ticket.', 'Conflicts with system email above' => 'Conflicts with system email above', 'Congratulations osTicket basic installation completed! Thank you for choosing osTicket!' => 'Congratulations osTicket basic installation completed! Thank you for choosing osTicket!', 'Congratulations!' => 'Congratulations!', 'Congratulations! osTicket upgrade has been completed successfully.' => 'Congratulations! osTicket upgrade has been completed successfully.', 'Contact Us' => 'Contact Us', 'Contact admin for such access' => 'Contact admin for such access', 'Contains' => 'Contains', 'Content' => 'Content', 'Content cannot start with the following characters: = - + @' => 'Content cannot start with the following characters: = - + @', 'Continue' => 'Continue', 'Copy Paste' => 'Copy Paste', 'Copyright' => 'Copyright', 'Copyright ©' => 'Copyright ©', 'Correct any errors below and try again' => 'Correct any errors below and try again', 'Correct any errors below and try again.' => 'Correct any errors below and try again.', 'Corresponding Role' => 'Corresponding Role', 'Could not find or read this file' => 'Could not find or read this file', 'Cowardly refusing to lock out active administrator' => 'Cowardly refusing to lock out active administrator', 'Cowardly refusing to remove or lock out the only active administrator' => 'Cowardly refusing to remove or lock out the only active administrator', 'Cpanel' => 'Cpanel', 'Create' => 'Create', 'Create Account' => 'Create Account', 'Create Date' => 'Create Date', 'Create Dept' => 'Create Dept', 'Create New Organization' => 'Create New Organisation', 'Create New Ticket' => 'Create New Ticket', 'Create New User' => 'Create New User', 'Create Task' => 'Create Task', 'Create Team' => 'Create Team', 'Create Ticket' => 'Create Ticket', 'Create a Password' => 'Create a Password', 'Create an account' => 'Create an account', 'Created' => 'Created', 'Created On' => 'Created On', 'Created by <b>{somebody}</b> {timestamp}' => 'Created by <b>{somebody}</b> {timestamp}', 'Creator' => 'Creator', 'Credentials' => 'Credentials', 'Criteria' => 'Criteria', 'Cron Job' => 'Cron Job', 'Cron job executed' => 'Cron job executed', 'Current Password' => 'Current Password', 'Current Status' => 'Current Status', 'Current password is incorrect.' => 'Current password is incorrect.', 'Current password is required' => 'Current password is required', 'Current ticket status (%s) does not allow the end user to reply.' => 'Current ticket status (%s) does not allow the end user to reply.', 'Currently locked by %s' => 'Currently locked by %s', 'Currently selected user' => 'Currently selected user', 'Custom' => 'Custom', 'Custom (Regular Expression)' => 'Custom (Regular Expression)', 'Custom Forms' => 'Custom Forms', 'Custom Lists' => 'Custom Lists', 'Custom lists are used to provide drop-down lists for custom forms.' => 'Custom lists are used to provide drop-down lists for custom forms.', 'Customer Support System' => 'Customer Support System', 'DEBUG' => 'DEBUG', 'Daily' => 'Daily', 'Daily entry already exists' => 'Daily entry already exists', 'Dashboard' => 'Dashboard', 'Data' => 'Data', 'Data Integrity' => 'Data Integrity', 'Data is required in this field in order to close the related ticket' => 'Data is required in this field in order to close the related ticket', 'Database Index' => 'Database Index', 'Database Information and Usage' => 'Database Information and Usage', 'Database Settings' => 'Database Settings', 'Database connection information' => 'Database connection information', 'Database doesn\'t exist' => 'Database doesn\'t exist', 'Database name required' => 'Database name required', 'Date' => 'Date', 'Date Added' => 'Date Added', 'Date Closed' => 'Date Closed', 'Date Created' => 'Date Created', 'Date Entered' => 'Date Entered', 'Date Format' => 'Date Format', 'Date Installed' => 'Date Installed', 'Date Time' => 'Date Time', 'Date and Time' => 'Date and Time', 'Date and Time Format' => 'Date and Time Format', 'Date and Time Options' => 'Date and Time Options', 'Date created' => 'Date created', 'Date format is required' => 'Date format is required', 'Datetime format is required' => 'Datetime format is required', 'Day' => 'Day', 'Day of the Month Entered' => 'Day of the Month Entered', 'Day of the Week' => 'Day of the Week', 'Day, Date and Time Format' => 'Day, Date and Time Format', 'Day, Datetime format is required' => 'Day, Datetime format is required', 'Debug logs' => 'Debug logs', 'December' => 'December', 'Default' => 'Default', 'Default 2FA' => 'Default 2FA', 'Default Alert Email' => 'Default Alert Email', 'Default Basic Policy' => 'Default Basic Policy', 'Default Department' => 'Default Department', 'Default Department is required' => 'Default Department is required', 'Default Email' => 'Default Email', 'Default From Name' => 'Default From Name', 'Default Help Topic' => 'Default Help Topic', 'Default Locale' => 'Default Locale', 'Default Log Level' => 'Default Log Level', 'Default MTA' => 'Default MTA', 'Default Page Size' => 'Default Page Size', 'Default Paper Size' => 'Default Paper Size', 'Default Priority' => 'Default Priority', 'Default SLA' => 'Default SLA', 'Default Signature' => 'Default Signature', 'Default Sorting' => 'Default Sorting', 'Default Status' => 'Default Status', 'Default System Email' => 'Default System Email', 'Default Task Number Format' => 'Default Task Number Format', 'Default Task Number Sequence' => 'Default Task Number Sequence', 'Default Template Set' => 'Default Template Set', 'Default Thank-You Page' => 'Default Thank-You Page', 'Default Ticket Number Format' => 'Default Ticket Number Format', 'Default Ticket Number Sequence' => 'Default Ticket Number Sequence', 'Default Ticket Queue' => 'Default Ticket Queue', 'Default Time Zone' => 'Default Time Zone', 'Default Timezone is required' => 'Default Timezone is required', 'Default email address' => 'Default email address', 'Default email address e.g support@yourcompany.com - you can add more later!' => 'Default email address e.g support@yourcompany.com - you can add more later!', 'Default email address of ticket owner' => 'Default email address of ticket owner', 'Default email is required' => 'Default email is required', 'Default email only applies to outgoing emails without SMTP setting.' => 'Default email only applies to outgoing emails without SMTP setting.', 'Default help topic must be set to active' => 'Default help topic must be set to active', 'Default selection for this field' => 'Default selection for this field', 'Definition' => 'Definition', 'Defunct - missing' => 'Defunct - missing', 'Delete' => 'Delete', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => 'Delete %1$s %2$s %3$s and any associated attachments and data.', 'Delete %s' => 'Delete %s', 'Delete Category' => 'Delete Category', 'Delete Child Ticket' => 'Delete Child Ticket', 'Delete Draft' => 'Delete Draft', 'Delete FAQ' => 'Delete FAQ', 'Delete Organization' => 'Delete Organisation', 'Delete Selected Entries' => 'Delete Selected Entries', 'Delete Shape' => 'Delete Shape', 'Delete Tasks' => 'Delete Tasks', 'Delete Ticket' => 'Delete Ticket', 'Delete Token' => 'Delete Token', 'Delete User' => 'Delete User', 'Delete emails' => 'Delete emails', 'Deleted' => 'Deleted', 'Deleted Queues cannot be recovered' => 'Deleted Queues cannot be recovered', 'Deleted data CANNOT be recovered, including any associated FAQs.' => 'Deleted data CANNOT be recovered, including any associated FAQs.', 'Deleted data CANNOT be recovered, including any associated attachments.' => 'Deleted data CANNOT be recovered, including any associated attachments.', 'Deleted data CANNOT be recovered, including any associated rules.' => 'Deleted data CANNOT be recovered, including any associated rules.', 'Deleted data CANNOT be recovered.' => 'Deleted data CANNOT be recovered.', 'Deleted organization CANNOT be recovered' => 'Deleted organisation CANNOT be recovered', 'Deleted roles CANNOT be recovered.' => 'Deleted roles CANNOT be recovered.', 'Deleted tasks CANNOT be recovered, including any associated attachments.' => 'Deleted tasks CANNOT be recovered, including any associated attachments.', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => 'Deleted tickets CANNOT be recovered, including any associated attachments.', 'Deleted users and tickets CANNOT be recovered' => 'Deleted users and tickets CANNOT be recovered', 'Delimiter' => 'Delimiter', 'Department' => 'Department', 'Department Email' => 'Department Email', 'Department Information' => 'Department Information', 'Department Manager' => 'Department Manager', 'Department Members' => 'Department Members', 'Department Name (%s)' => 'Department Name (%s)', 'Department Signature' => 'Department Signature', 'Department Signature (%s)' => 'Department Signature (%s)', 'Department already exists' => 'Department already exists', 'Department and extended access members' => 'Department and extended access members', 'Department does not have primary members' => 'Department does not have primary members', 'Department is required' => 'Department is required', 'Department members only' => 'Department members only', 'Department selection is required' => 'Department selection is required', 'Department selection required' => 'Department selection required', 'Department\'s Default' => 'Department\'s Default', 'Departments' => 'Departments', 'Departments with agents can not be deleted. Move the agents first.' => 'Departments with agents can not be deleted. Move the agents first.', 'Dept. selection required' => 'Dept. selection required', 'Descending' => 'Descending', 'Description' => 'Description', 'Details' => 'Details', 'Diagnostic' => 'Diagnostic', 'Disable' => 'Disable', 'Disable Agent Collaborators' => 'Disable Agent Collaborators', 'Disable autoresponse' => 'Disable autoresponse', 'Disabled' => 'Disabled', 'Disabled — All users are guests' => 'Disabled — All users are guests', 'Disabling knowledge base disables clients\' interface.' => 'Disabling knowledge base disables clients\' interface.', 'Dispatcher compile error. Function not callable' => 'Dispatcher compile error. Function not callable', 'Display format' => 'Display format', 'Do Not Email Reply' => 'Do Not Email Reply', 'Do Not Send Alert' => 'Do Not Send Alert', 'Do Nothing' => 'Do Nothing', 'Does Not Contain' => 'Does Not Contain', 'Does Not Match Regex' => 'Does Not Match Regex', 'Doing stuff!' => 'Doing stuff!', 'Domain' => 'Domain', 'Don\'t just make customers happy, make happy customers!' => 'Don\'t just make customers happy, make happy customers!', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => 'Don\'t worry! We\'ll remind you to take away the write access post-install', 'Done' => 'Done', 'Done? Continue' => 'Done? Continue', 'Double' => 'Double', 'Download' => 'Download', 'Draft body not found in request' => 'Draft body not found in request', 'Drop Down' => 'Drop Down', 'Drop files here or %s choose them %s' => 'Drop files here or %s choose them %s', 'Due Date' => 'Due Date', 'Due date can NOT be set on a closed ticket' => 'Due date can NOT be set on a closed ticket', 'Due date must be in the future' => 'Due date must be in the future', 'Due date overrides SLA\'s grace period.' => 'Due date overrides SLA\'s grace period.', 'Dynamic Fields' => 'Dynamic Fields', 'ERROR' => 'ERROR', 'Each choice requires a key and has to be on a new line. (eg. key:value)' => 'Each choice requires a key and has to be on a new line. (eg. key:value)', 'Earliest' => 'Earliest', 'Earliest date selectable' => 'Earliest date selectable', 'Edit' => 'Edit', 'Edit Category' => 'Edit Category', 'Edit FAQ' => 'Edit FAQ', 'Edit Thread' => 'Edit Thread', 'Edit Thread Entry' => 'Edit Thread Entry', 'Edit Ticket' => 'Edit Ticket', 'Editable' => 'Editable', 'Edited' => 'Edited', 'Edited on %s by %s' => 'Edited on %s by %s', 'Editing Ticket #%s' => 'Editing Ticket #%s', 'Editor Spacing' => 'Editor Spacing', 'Email %s added to banlist' => 'Email %s added to banlist', 'Email (%s)' => 'Email (%s)', 'Email Access Link' => 'Email Access Link', 'Email Address' => 'Email Address', 'Email Address Name' => 'Email Address Name', 'Email Address — e.g. me@mycompany.com' => 'Email Address — e.g. me@mycompany.com', 'Email Addresses' => 'Email Addresses', 'Email Diagnostic' => 'Email Diagnostic', 'Email Domain' => 'Email Domain', 'Email Fetching' => 'Email Fetching', 'Email Information and Settings' => 'Email Information and Settings', 'Email Mailbox' => 'Email Mailbox', 'Email Meta-Data' => 'Email Metadata', 'Email Mismatch' => 'Email Mismatch', 'Email Name' => 'Email Name', 'Email Recipients' => 'Email Recipients', 'Email Settings' => 'Email Settings', 'Email Settings and Options' => 'Email Settings and Options', 'Email Subject and Body' => 'Email Subject and Body', 'Email Template Set' => 'Email Template Set', 'Email Template Sets' => 'Email Template Sets', 'Email Templates' => 'Email Templates', 'Email address added to ban list successfully' => 'Email address added to ban list successfully', 'Email already exists' => 'Email already exists', 'Email already in banlist' => 'Email already in banlist', 'Email already in the ban list' => 'Email already in the ban list', 'Email already in use by another agent' => 'Email already in use by another agent', 'Email already registered. Would you like to %1$s sign in %2$s?' => 'Email is already registered. Would you like to %1$s sign in %2$s?', 'Email already setup as system email' => 'Email already setup as system email', 'Email already used as admin email!' => 'Email already used as admin email!', 'Email attachments to the user' => 'Email attachments to the user', 'Email in use by an agent' => 'Email in use by an agent', 'Email is assigned to another user' => 'Email is assigned to another user', 'Email is in banlist! Must be removed before any reply/response' => 'Email is in banlist! Must be removed before any reply/response', 'Email is in banlist. Must be removed to reply.' => 'Email is in banlist. Must be removed to reply.', 'Email is not in the banlist' => 'Email is not in the banlist', 'Email loop detected' => 'Email loop detected', 'Email name required' => 'Email name required', 'Email or Username' => 'Email or Username', 'Email parse failed' => 'Email parse failed', 'Email removed from banlist' => 'Email removed from banlist', 'Email templates must define both "subject" and "body" parts of the template' => 'Email templates must define both "subject" and "body" parts of the template', 'Emailed Tickets Priority' => 'Emailed Tickets Priority', 'Emails' => 'Emails', 'Emails Per Fetch' => 'Emails Per Fetch', 'Embedded Domain Whitelist' => 'Embedded Domain Whitelist', 'Empty' => 'Empty', 'Enable' => 'Enable', 'Enable Attachments' => 'Enable Attachments', 'Enable CAPTCHA on new web tickets.' => 'Enable CAPTCHA on new web tickets.', 'Enable Canned Responses' => 'Enable Canned Responses', 'Enable Knowledge Base' => 'Enable Knowledge Base', 'Enable Rich Text' => 'Enable Rich Text', 'Enable html in thread entries and email correspondence.' => 'Enable HTML in thread entries and email correspondence.', 'Enable strict Mime Type check' => 'Enable strict Mime Type check', 'Enable use of authentication tokens to auto-login users' => 'Enable use of authentication tokens to auto-login users', 'Enabled' => 'Enabled', 'Enables attachments, regardless of channel' => 'Enables attachments, regardless of channel', 'End' => 'End', 'EndUser email address is not valid! Consider updating it before responding' => 'EndUser email address is not valid! Consider updating it before responding', 'Ends With' => 'Ends With', 'Ends at' => 'Ends at', 'Enter a Number' => 'Enter a Number', 'Enter a new password' => 'Enter a new password', 'Enter a new password to change current one' => 'Enter a new password to change current one', 'Enter a number' => 'Enter a number', 'Enter a phone number for the extension' => 'Enter a phone number for the extension', 'Enter a valid IP address' => 'Enter a valid IP address', 'Enter a valid date' => 'Enter a valid date', 'Enter a valid email address' => 'Enter a valid email address', 'Enter a valid email domain, like domain.com' => 'Enter a valid email domain, like domain.com', 'Enter a valid phone extension' => 'Enter a valid phone extension', 'Enter a valid phone number' => 'Enter a valid phone number', 'Enter comma separated list of IP addresses' => 'Enter comma separated list of IP addresses', 'Enter comma separated list of domains' => 'Enter comma separated list of domains', 'Enter comma separated list of urls' => 'Enter comma separated list of URLs', 'Enter lock time in minutes' => 'Enter lock time in minutes', 'Enter one name and abbreviation per line.' => 'Enter one name and abbreviation per line.', 'Enter one name and email address per line.' => 'Enter one name and email address per line.', 'Enter text shown on the image' => 'Enter text shown on the image', 'Enter the text shown on the image.' => 'Enter the text shown on the image.', 'Enter the token sent to you and click Verify' => 'Enter the token sent to you and click Verify', 'Enter valid numeric value' => 'Enter valid numeric value', 'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => 'Enter your username or email address again in the form below and press the <strong>Login</strong> button to access your account and reset your password.', 'Enter your username or email address below' => 'Enter your username or email address below', 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.', 'Entered date span is invalid. Selection ignored.' => 'Entered date span is invalid. Selection ignored.', 'Entries' => 'Entries', 'Entry matching the selection already exists' => 'Entry matching the selection already exists', 'Entry must be unique' => 'Entry must be unique', 'Equal' => 'Equal', 'Error' => 'Error', 'Error #%1$d: %2$s' => 'Error #%1$d: %2$s', 'Error Adding OAuth2 Instance' => 'Error Adding OAuth2 Instance', 'Error Saving' => 'Error Saving', 'Error accessing SQL file %s' => 'Error accessing SQL file %s', 'Error adding organization' => 'Error adding organisation', 'Error adding task' => 'Error adding task', 'Error adding user' => 'Error adding user', 'Error creating %s.' => 'Error creating %s.', 'Error installing osTicket.' => 'Error installing osTicket.', 'Error occurred. Aborting...' => 'Error occurred. Aborting...', 'Error parsing SQL schema' => 'Error parsing SQL schema', 'Error saving credentials' => 'Error saving credentials', 'Error sending Token - double check entry' => 'Error sending Token - double check entry', 'Error sending email' => 'Error sending email', 'Error updating ticket status' => 'Error updating ticket status', 'Error updating ticket status for %s' => 'Error updating ticket status for %s', 'Errors' => 'Errors', 'Errors configuring your profile. See messages below' => 'Errors configuring your profile. See messages below', 'Every minute' . "\0" . 'Every %d minutes' => 'Every minute' . "\0" . 'Every %d minutes', 'Excessive errors processing emails for %1$s (%2$s).' => 'Excessive errors processing emails for %1$s (%2$s).', 'Excessive failed login attempts' => 'Excessive failed login attempts', 'Excessive login attempts (%s)' => 'Excessive login attempts (%s)', 'Excessive login attempts (user)' => 'Excessive login attempts (user)', 'Excessive login attempts by a user.' => 'Excessive login attempts by a user.', 'Excessive login attempts by an agent?' => 'Excessive login attempts by an agent?', 'Execution Order' => 'Execution Order', 'Expandable Variables' => 'Expandable Variables', 'Expecting NULL or instance of %s. Got a %s instead' => 'Expecting NULL or instance of %s. Got a %s instead', 'Expired Access Token gets auto-refreshed on use' => 'Expired Access Token gets auto-refreshed on use', 'Expired OTP' => 'Expired OTP', 'Expired password' => 'Expired password', 'Expires' => 'Expires', 'Export' => 'Export', 'Export Agents' => 'Export Agents', 'Export is not ready yet' => 'Export is not ready yet', 'Ext' => 'Ext', 'Extended Access' => 'Extended Access', 'Extension' => 'Extension', 'F. Last' => 'F. Last', 'FAQ' => 'FAQ', 'FAQ Categories' => 'FAQ Categories', 'FAQ answer is required' => 'FAQ answer is required', 'FAQ article' => 'FAQ article', 'FAQ category' => 'FAQ category', 'FAQ category the question belongs to.' => 'FAQ category the question belongs to.', 'FAQs' => 'FAQs', 'FTP' => 'FTP', 'Failed agent login attempt (%s)' => 'Failed agent login attempt (%s)', 'Failed login attempt (user)' => 'Failed login attempt (user)', 'Fall back to primary role on assignments' => 'Fall back to primary role on assignments', 'Featured' => 'Featured', 'Featured (promote to front page)' => 'Featured (promote to front page)', 'Featured Knowledge Base Articles' => 'Featured Knowledge Base Articles', 'Featured Questions' => 'Featured Questions', 'February' => 'February', 'Fetch Frequency' => 'Fetch Frequency', 'Fetch interval required' => 'Fetch interval required', 'Fetch on auto-cron' => 'Fetch on auto-cron', 'Fetched Emails' => 'Fetched Emails', 'Fewest digits allowed in a valid phone number' => 'Fewest digits allowed in a valid phone number', 'Field' => 'Field', 'Field Configuration' => 'Field Configuration', 'Field Setup' => 'Field Setup', 'Field has validation errors' => 'Field has validation errors', 'Field variable name is not unique' => 'Field variable name is not unique', 'Fields' => 'Fields', 'Fields marked editable allow agents and endusers to update the content of this field after the form entry has been created.' => 'Fields marked editable allow agents and end users to update the content of this field after the form entry has been created.', 'Fifth' => 'Fifth', 'File Import Error' => 'File Import Error', 'File Upload' => 'File Upload', 'File Upload Error' => 'File Upload Error', 'File is too large' => 'File is too large', 'File size is too large' => 'File size is too large', 'File type is not allowed' => 'File type is not allowed', 'Filename' => 'Filename', 'Fill' => 'Fill', 'Filter' => 'Filter', 'Filter Actions' => 'Filter Actions', 'Filter Name' => 'Filter Name', 'Filter Rules' => 'Filter Rules', 'Filter Status' => 'Filter Status', 'Filters' => 'Filters', 'Filters are executed based on execution order. Filter can target specific ticket source.' => 'Filters are executed based on execution order. Filter can target specific ticket source.', 'First' => 'First', 'First L.' => 'First L.', 'First Last' => 'First Last', 'First M. Last' => 'First M. Last', 'First Name' => 'First Name', 'First name is required' => 'First name is required', 'First name required' => 'First name required', 'Flagged as overdue by the system {timestamp}' => 'Flagged as overdue by the system {timestamp}', 'Font Family' => 'Font Family', 'Font Size' => 'Font Size', 'For Agents' => 'For Agents', 'For EndUsers' => 'For End Users', 'For EndUsers Only' => 'For EndUsers Only', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => 'For complete and up to date guide see %1$s osTicket wiki %2$s', 'For details - please view %s or check your email.' => 'For details - please view %s or check your email.', 'Force HTTPS' => 'Force HTTPS', 'Force all requests through HTTPS.' => 'Force all requests through HTTPS.', 'Forever' => 'Forever', 'Forgot My Password' => 'Forgot My Password', 'Forgot your login info? Contact Admin.' => 'Forgot your login info? Contact Admin.', 'Form Fields' => 'Form Fields', 'Format' => 'Format', 'Forms' => 'Forms', 'Forms are used to allow for collection of custom data' => 'Forms are used to allow for collection of custom data', 'Fourth' => 'Fourth', 'Free text shown in the form, such as a disclaimer' => 'Free text shown in the form, such as a disclaimer', 'Frequently Asked Question' => 'Frequently Asked Question', 'Frequently Asked Questions' => 'Frequently Asked Questions', 'Friday' => 'Friday', 'From' => 'From', 'From Email' => 'From Email', 'From name to use when replying to a thread' => 'From name to use when replying to a thread', 'Full 24-hour day' => 'Full 24-hour day', 'Full Name' => 'Full Name', 'General Settings' => 'General Settings', 'Get Professional Help' => 'Get Professional Help', 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s' => 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s', 'Get technical help!' => 'Get technical help!', 'Get technical support' => 'Get technical support', 'Getting ready!' => 'Getting ready!', 'Global default task settings and options.' => 'Global default task settings and options.', 'Global setting - can be disabled at department or email level.' => 'Global setting - can be disabled at department or email level.', 'Go!' => 'Go!', 'Good luck.' => 'Good luck.', 'Grace Period' => 'Grace Period', 'Grace Period (hrs)' => 'Grace Period (hrs)', 'Grace period' => 'Grace period', 'Grace period required' => 'Grace period required', 'Greater Than' => 'Greater Than', 'Guest' => 'Guest', 'Guest Ticket Access' => 'Guest Ticket Access', 'Guest User' => 'Guest User', 'HTML' => 'HTML', 'Have an account with us?' => 'Have an account with us?', 'Header Spoofing' => 'Header Spoofing', 'Heading' => 'Heading', 'Heading and Width' => 'Heading and Width', 'Height' => 'Height', 'Help Text' => 'Help Text', 'Help Topic' => 'Help Topic', 'Help Topic Information' => 'Help Topic Information', 'Help Topics' => 'Help Topics', 'Help text shown with the field' => 'Help text shown with the field', 'Help topic' => 'Help topic', 'Help topic full path' => 'Help topic full path', 'Help topic name is required' => 'Help topic name is required', 'Help topic selection is required' => 'Help topic selection is required', 'Helpdesk Name' => 'Helpdesk Name', 'Helpdesk Name/Title' => 'Helpdesk Name/Title', 'Helpdesk Status' => 'Helpdesk Status', 'Helpdesk URL' => 'Helpdesk URL', 'Helpdesk URL is required' => 'Helpdesk URL is required', 'Helpdesk software - powered by osTicket' => 'Helpdesk software - powered by osTicket', 'Helpdesk title is required' => 'Helpdesk title is required', 'Here you can manage the question and answer for the article. Multiple languages are available if enabled in the admin panel.' => 'Here you can manage the question and answer for the article. Multiple languages are available if enabled in the admin panel.', 'Hidden' => 'Hidden', 'Hide agent\'s name on responses.' => 'Hide agent\'s name on responses.', 'Highly Recommended' => 'Highly Recommended', 'Highly recommended for non western european language content' => 'Highly recommended for non western european language content', 'Highly recommended for plugins and language packs' => 'Highly recommended for plugins and language packs', 'Holiday Hours' => 'Holiday Hours', 'Holidays' => 'Holidays', 'Host Info' => 'Host Info', 'Host name required' => 'Host name required', 'Host, Port & Protocol Required' => 'Host, Port & Protocol Required', 'Hostname' => 'Hostname', 'Hours' => 'Hours', 'Human Verification' => 'Human Verification', 'I\'d like to receive the following notifications' => 'I\'d like to receive the following notifications', 'I\'m an agent' => 'I\'m an agent', 'IP' => 'IP', 'IP Address' => 'IP Address', 'IP address of remote user, for web submissions' => 'IP address of remote user, for web submissions', 'IP address required when selecting panel' => 'IP address required when selecting panel', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s', 'If the information provided is valid a password reset email will be sent to the email address you have on file. Follow the link in the email to reset your password.' => 'If the information provided is valid a password reset email will be sent to the email address you have on file. Follow the link in the email to reset your password.', 'If the information provided is valid a password reset email will be sent to the email address you have on file. If you do not receive the email or have trouble reseting your password, please contact support.' => 'If the information provided is valid a password reset email will be sent to the email address you have on file. If you do not receive the email or have trouble resetting your password, please contact support.', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s', 'If unsure, leave these options blank and unset' => 'If unsure, leave these options blank and unset', 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customise osTicket or even add new features to the system to meet your unique needs.', 'If you are looking for a greater level of support, we provide <u>professional upgrade</u> and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target="_blank" href="https://osticket.com/support">Learn More!</a>' => 'If you are looking for a greater level of support, we provide <u>professional upgrade</u> and commercial support with guaranteed response times and access to the core development team. We can also help customise osTicket or even add new features to the system to meet your unique needs. <a target="_blank" href="https://osticket.com/support">Learn More!</a>', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => 'If you believe this is in error, please try replacing the config file with an unchanged template copy and try again or get technical help.', 'If you experience any problems, you can always restore your files/database backup.' => 'If you experience any problems, you can always restore your files/database backup.', 'Image Attachment View' => 'Image Attachment View', 'Image is too square. Upload a wider image' => 'Image is too square. Upload a wider image', 'Immutable' => 'Immutable', 'Import' => 'Import', 'Import Items' => 'Import Items', 'Import Remote User' => 'Import Remote User', 'Import Users' => 'Import Users', 'Import a CSV File' => 'Import a CSV File', 'Improves overall performance' => 'Improves overall performance', 'Improves performance creating and processing JSON' => 'Improves performance creating and processing JSON', 'In' => 'In', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.', 'In the database' => 'In the database', 'In-Use' => 'In-Use', 'In-use template set cannot be disabled!' => 'In-use template set cannot be disabled!', 'Incoming Emails' => 'Incoming Emails', 'Incoming message' => 'Incoming message', 'Incomplete client information' => 'Incomplete client information', 'Incomplete selection' => 'Incomplete selection', 'Increment' => 'Increment', 'Indicate ticket source' => 'Indicate ticket source', 'Indicate what to do with fetched emails' => 'Indicate what to do with fetched emails', 'Info' => 'Info', 'Information' => 'Information', 'Inherit columns from the parent queue' => 'Inherit columns from the parent queue', 'Inherit export fields from the parent queue' => 'Inherit export fields from the parent queue', 'Inherit from parent' => 'Inherit from parent', 'Inherit sorting from the parent queue' => 'Inherit sorting from the parent queue', 'Inherited Criteria' => 'Inherited Criteria', 'Initial response for the ticket' => 'Initial response for the ticket', 'Inline' => 'Inline', 'Install' => 'Install', 'Install Now' => 'Install Now', 'Install a new plugin' => 'Install a new plugin', 'Installation Guide' => 'Installation Guide', 'Installed' => 'Installed', 'Installed Language Packs' => 'Installed Language Packs', 'Installed Plugins' => 'Installed Plugins', 'Installing osTicket %s' => 'Installing osTicket %s', 'Instance' => 'Instance', 'Instance Name and Status' => 'Instance Name and Status', 'Instance description and notes' => 'Instance description and notes', 'Instances (%d)' => 'Instances (%d)', 'Instructions' => 'Instructions', 'Internal' => 'Internal', 'Internal Activity Alert' => 'Internal Activity Alert', 'Internal Note' => 'Internal Note', 'Internal Note details' => 'Internal Note details', 'Internal Notes' => 'Internal Notes', 'Internal error occurred' => 'Internal error occurred', 'Internal list for email banning. Do not remove' => 'Internal list for email banning. Do not remove', 'Internal note' => 'Internal note', 'Internal note <em>(expandable)</em>' => 'Internal note <em>(expandable)</em>', 'Internal note posted successfully' => 'Internal note posted successfully', 'Internal notes viewable by all admins.' => 'Internal notes viewable by all admins.', 'Internal, Optional' => 'Internal, Optional', 'Internal, Required' => 'Internal, Required', 'Interpreted as %s' => 'Interpreted as %s', 'Invalid' => 'Invalid', 'Invalid CSRF Token' => 'Invalid CSRF Token', 'Invalid CSRF token [%1$s] on %2$s' => 'Invalid CSRF token [%1$s] on %2$s', 'Invalid Code' => 'Invalid Code', 'Invalid Code format' => 'Invalid Code format', 'Invalid Credentials' => 'Invalid Credentials', 'Invalid File' => 'Invalid File', 'Invalid Password' => 'Invalid Password', 'Invalid SLA' => 'Invalid SLA', 'Invalid User Id ' => 'Invalid User Id ', 'Invalid action' => 'Invalid action', 'Invalid character in variable name. Please use letters and numbers only.' => 'Invalid character in variable name. Please use letters and numbers only.', 'Invalid check function: Must be callable' => 'Invalid check function: Must be callable', 'Invalid current password!' => 'Invalid current password!', 'Invalid database port number' => 'Invalid database port number', 'Invalid date format - must be MM/DD/YY' => 'Invalid date format - must be MM/DD/YY', 'Invalid due date' => 'Invalid due date', 'Invalid email or ticket number' => 'Invalid email or ticket number', 'Invalid image file type' => 'Invalid image file type', 'Invalid input' => 'Invalid input', 'Invalid login' => 'Invalid login', 'Invalid match selection' => 'Invalid match selection', 'Invalid match type selection' => 'Invalid match type selection', 'Invalid object: %s: Expected class' => 'Invalid object: %s: Expected class', 'Invalid or missing information' => 'Invalid or missing information', 'Invalid protocol' => 'Invalid protocol', 'Invalid reset token' => 'Invalid reset token', 'Invalid reset token. Logout and try again' => 'Invalid reset token. Logout and try again', 'Invalid source given - %s' => 'Invalid source given - %s', 'Invalid template set specified' => 'Invalid template set specified', 'Invalid ticket origin given' => 'Invalid ticket origin given', 'Invalid time span' => 'Invalid time span', 'Invalid user-id' => 'Invalid user-id', 'Invalid user-id given' => 'Invalid user-id given', 'Invalid username or password' => 'Invalid username or password', 'It appears as though %s is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.' => 'It appears as though %s is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!', 'Item Properties' => 'Item Properties', 'Items (%d)' => 'Items (%d)', 'January' => 'January', 'John Doe' => 'John Doe', 'July' => 'July', 'June' => 'June', 'Keep me Updated' => 'Keep me Updated', 'Keywords — Optional' => 'Keywords — Optional', 'Knowledge Base Settings and Options' => 'Knowledge Base Settings and Options', 'Knowledge Base Status' => 'Knowledge Base Status', 'Knowledgebase' => 'Knowledgebase', 'Knowledgebase Article Content' => 'Knowledgebase Article Content', 'Knowledgebase Settings' => 'Knowledgebase Settings', 'Label' => 'Label', 'Label is required for custom form fields' => 'Label is required for custom form fields', 'Landing Page' => 'Landing Page', 'Language' => 'Language', 'Language-Specific Attachments' => 'Language-Specific Attachments', 'Last' => 'Last', 'Last 30 days' => 'Last 30 days', 'Last 7 days' => 'Last 7 days', 'Last Login' => 'Last Login', 'Last Message' => 'Last Message', 'Last Month' => 'Last Month', 'Last Name' => 'Last Name', 'Last Quarter' => 'Last Quarter', 'Last Respondent' => 'Last Respondent', 'Last Response' => 'Last Response', 'Last Update' => 'Last Update', 'Last Updated' => 'Last Updated', 'Last Updated %s' => 'Last Updated %s', 'Last Week' => 'Last Week', 'Last Year' => 'Last Year', 'Last month' => 'Last month', 'Last name is required' => 'Last name is required', 'Last name required' => 'Last name required', 'Last, First' => 'Last, First', 'Latest' => 'Latest', 'Latest date selectable' => 'Latest date selectable', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organisation.', 'Leading text shown before a value is selected' => 'Leading text shown before a value is selected', 'Learn More!' => 'Learn More!', 'Leave selection empty for Floating Timezone' => 'Leave selection empty for Floating Timezone', 'Legacy' => 'Legacy', 'Legal' => 'Legal', 'Less Than' => 'Less Than', 'Letter' => 'Letter', 'Limit ticket access to ONLY assigned tickets' => 'Limit ticket access to ONLY assigned tickets', 'Link' => 'Link', 'Link Tickets' => 'Link Tickets', 'Link to view the task' => 'Link to view the task', 'Link to view the task inside the ticket' => 'Link to view the task inside the ticket', 'Link to view the ticket' => 'Link to view the ticket', 'Linked' => 'Linked', 'Linked Icon' => 'Linked Icon', 'List Name' => 'List Name', 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change.</br><b>Note:</b> If you have more than two choices, use a List instead.' => 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change.<br/><b>Note:</b> If you have more than two choices, use a List instead.', 'List of all recipient names' => 'List of all recipient names', 'List of email addresses' => 'List of email addresses', 'List of file names' => 'List of file names', 'List of names' => 'List of names', 'List of names and email addresses' => 'List of names and email addresses', 'Listing Type' => 'Listing Type', 'Lists' => 'Lists', 'Loading' => 'Loading', 'Loading ...' => 'Loading ...', 'Locale Defaults' => 'Locale Defaults', 'Locale Defaults, 24-hour Time' => 'Locale Defaults, 24-hour Time', 'Localization' => 'Localisation', 'Lock' => 'Lock', 'Lock Semantics' => 'Lock Semantics', 'Lock denied!' => 'Lock denied!', 'Lock on activity' => 'Lock on activity', 'Lock on view' => 'Lock on view', 'Locked' => 'Locked', 'Locked (Administrative)' => 'Locked (Administrative)', 'Locked (Pending Activation)' => 'Locked (Pending Activation)', 'Locked staff won\'t be able to login to Staff Control Panel.' => 'Locked staff won\'t be able to login to Staff Control Panel.', 'Log Date' => 'Log Date', 'Log In' => 'Login', 'Log Level' => 'Log Level', 'Log Out' => 'Log Out', 'Log Title' => 'Log Title', 'Log Type' => 'Log Type', 'Login Backdrop' => 'Login Backdrop', 'Login With' => 'Login With', 'Login required' => 'Login required', 'Login via email' => 'Login via email', 'Logos' => 'Logos', 'Long Answer' => 'Long Answer', 'Longest Thread' => 'Longest Thread', 'Looking for your other tickets?' => 'Looking for your other tickets?', 'Lookup a user' => 'Lookup a user', 'Lookup or create a user' => 'Lookup or create a user', 'Mail Fetch Error' => 'Mail Fetch Error', 'Mail Fetch Failure Alert' => 'Mail Fetch Failure Alert', 'Mail Fetcher' => 'Mail Fetcher', 'Mail Folder' => 'Mail Folder', 'Mail fetcher cron call [%s]' => 'Mail fetcher cron call [%s]', 'Mailbox' => 'Mailbox', 'Mailbox Setting' => 'Mailbox Setting', 'Mailer Error' => 'Mailer Error', 'Mailer Warning' => 'Mailer Warning', 'Maintain access to current primary department' => 'Maintain access to current primary department', 'Maintain referral access to %s' => 'Maintain referral access to %s', 'Maintain referral access to current assignees' => 'Maintain referral access to current assignees', 'Maintain referral access to current department' => 'Maintain referral access to current department', 'Make Internal' => 'Make Internal', 'Make Public' => 'Make Public', 'Make the title short and clear.' => 'Make the title short and clear.', 'Making fields <em>visible</em> allows agents and endusers to view and create information in this field.' => 'Making fields <em>visible</em> allows agents and end users to view and create information in this field.', 'Malformed UTF-8 characters, possibly incorrectly encoded' => 'Malformed UTF-8 characters, possibly incorrectly encoded', 'Manage' => 'Manage', 'Manage 2FA Options' => 'Manage 2FA Options', 'Manage Access' => 'Manage Access', 'Manage Account' => 'Manage Account', 'Manage Account Access' => 'Manage Account Access', 'Manage Agent' => 'Manage Agent', 'Manage Agents' => 'Manage Agents', 'Manage Collaborators' => 'Manage Collaborators', 'Manage Content' => 'Manage Content', 'Manage Custom Queue' => 'Manage Custom Queue', 'Manage Export fields this queue' => 'Manage Export fields this queue', 'Manage FAQ Access' => 'Manage FAQ Access', 'Manage Forms' => 'Manage Forms', 'Manage Options' => 'Manage Options', 'Manage Organization' => 'Manage Organisation', 'Manage Queue Column' => 'Manage Queue Column', 'Manage Queue Sorting' => 'Manage Queue Sorting', 'Manage Referrals' => 'Manage Referrals', 'Manage Sequences' => 'Manage Sequences', 'Manage Sort Options' => 'Manage Sort Options', 'Manage User' => 'Manage User', 'Manage Your Profile Information' => 'Manage Your Profile Information', 'Manage columns in this queue' => 'Manage columns in this queue', 'Manager' => 'Manager', 'Manual upgrade required (ajax failed)' => 'Manual upgrade required (ajax failed)', 'Manually' => 'Manually', 'Manually Sorted' => 'Manually Sorted', 'March' => 'March', 'Mark as Answered' => 'Mark as Answered', 'Mark as Overdue' => 'Mark as Overdue', 'Mark as Unanswered' => 'Mark as Unanswered', 'Marked overdue!' => 'Marked overdue!', 'Match All' => 'Match All', 'Match Any' => 'Match Any', 'Matches Regex' => 'Matches Regex', 'Max Length' => 'Max Length', 'Max allowed: %d' => 'Max allowed: %d', 'Max open tickets (%1$d) reached for %2$s' => 'Max open tickets (%1$d) reached for %2$s', 'Maximum <b>Open</b> Tickets' => 'Maximum <b>Open</b> Tickets', 'Maximum File Size' => 'Maximum File Size', 'Maximum Files' => 'Maximum Files', 'Maximum Open Tickets Limit (%s)' => 'Maximum Open Tickets Limit (%s)', 'Maximum Page size' => 'Maximum Page size', 'Maximum emails required' => 'Maximum emails required', 'Maximum failed login attempts reached' => 'Maximum failed login attempts reached', 'Maximum open tickets (%1$d) reached for %2$s' => 'Maximum open tickets (%1$d) reached for %2$s', 'Maximum open tickets reached for %s.' => 'Maximum open tickets reached for %s.', 'Maximum stack depth exceeded' => 'Maximum stack depth exceeded', 'May' => 'May', 'Me' => 'Me', 'Members' => 'Members', 'Merge' => 'Merge', 'Merge Tickets' => 'Merge Tickets', 'Merge Type: ' => 'Merge Type: ', 'Merged' => 'Merged', 'Merged Icon' => 'Merged Icon', 'Merged tickets cannot be added manually. They must be preselected.' => 'Merged tickets cannot be added manually. They must be preselected.', 'Message' => 'Message', 'Message Posted Successfully' => 'Message Posted Successfully', 'Message body' => 'Message body', 'Message body is required' => 'Message body is required', 'Message content' => 'Message content', 'Message content is required' => 'Message content is required', 'Message from the EndUser' => 'Message from the EndUser', 'Message recipient' => 'Message recipient', 'Message required' => 'Message required', 'Message shown to user if the input does not match the validator' => 'Message shown to user if the input does not match the validator', 'Message shown to user if the item entered is not in the list' => 'Message shown to user if the item entered is not in the list', 'Message subject is required' => 'Message subject is required', 'Migrate to osTicket %s' => 'Migrate to osTicket %s', 'Minimum length' => 'Minimum length', 'Minimum requirements not met!' => 'Minimum requirements not met!', 'Minimum requirements not met! Refer to Release Notes for more information' => 'Minimum requirements not met! Refer to Release Notes for more information', 'Miscellaneous' => 'Miscellaneous', 'Missing CDATA table' => 'Missing CDATA table', 'Missing or invalid Dept ID.' => 'Missing or invalid Dept ID.', 'Missing or invalid data' => 'Missing or invalid data', 'Mobile Number' => 'Mobile Number', 'Mon-Fri' => 'Mon-Fri', 'Monday' => 'Monday', 'Month' => 'Month', 'Monthly' => 'Monthly', 'More' => 'More', 'More than one Parent Ticket selected. %1$s cannot be %2$s.' => 'More than one Parent Ticket selected. %1$s cannot be %2$s.', 'Most Recently Closed' => 'Most Recently Closed', 'Most Recently Created' => 'Most Recently Created', 'Most Recently Updated' => 'Most Recently Updated', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.', 'Move Child Tasks to Parent' => 'Move Child Tasks to Parent', 'Move to folder' => 'Move to folder', 'Mr. First M. Last Sr.' => 'Mr. First M. Last Sr.', 'Mr. Last' => 'Mr. Last', 'Multifactor Authentication' => 'Multifactor Authentication', 'Multiselect' => 'Multiselect', 'Must be in the future' => 'Must be in the future', 'Must be numeric value' => 'Must be numeric value', 'Must check at least one permission for the role' => 'Must check at least one permission for the role', 'My Account Profile' => 'My Account Profile', 'My Location' => 'My Location', 'My Name' => 'My Name', 'My Profile' => 'My Profile', 'My Searches' => 'My Searches', 'My Signature' => 'My Signature', 'My Tasks' => 'My Tasks', 'MySQL Database' => 'MySQL Database', 'MySQL Hostname' => 'MySQL Hostname', 'MySQL Password' => 'MySQL Password', 'MySQL Table Prefix' => 'MySQL Table Prefix', 'MySQL Username' => 'MySQL Username', 'MySQL Version' => 'MySQL Version', 'MySQL password associated with above user.' => 'MySQL password associated with above user.', 'MySQLi extension for PHP' => 'MySQLi extension for PHP', 'Mystery Man' => 'Mystery Man', 'NO FAQs found' => 'NO FAQs found', 'Name' => 'Name', 'Name Expansion' => 'Name Expansion', 'Name Formatting' => 'Name Formatting', 'Name Required' => 'Name Required', 'Name already exists' => 'Name already exists', 'Name already in use' => 'Name already in use', 'Name already in-use' => 'Name already in use', 'Name and Email' => 'Name and Email', 'Name is required' => 'Name is required', 'Name is too short. 3 chars minimum' => 'Name is too short. 3 chars minimum', 'Name must be unique' => 'Name must be unique', 'Name of the database osTicket will use.' => 'Name of the database osTicket will use.', 'Name of ticket owner' => 'Name of ticket owner', 'Name required' => 'Name required', 'Need Help?' => 'Need Help?', 'Never Purge Logs' => 'Never Purge Logs', 'New Activity Alert' => 'New Activity Alert', 'New Activity Notice' => 'New Activity Notice', 'New Internal Activity Alert' => 'New Internal Activity Alert', 'New Internal Note' => 'New Internal Note', 'New Message' => 'New Message', 'New Message Alert' => 'New Message Alert', 'New Message Auto-response' => 'New Message Auto response', 'New Password' => 'New Password', 'New Response' => 'New Response', 'New Sequence' => 'New Sequence', 'New Task' => 'New Task', 'New Task Alert' => 'New Task Alert', 'New Ticket' => 'New Ticket', 'New Ticket Alert' => 'New Ticket Alert', 'New Ticket Auto-reply' => 'New Ticket Auto-reply', 'New Ticket Auto-response' => 'New Ticket Auto response', 'New Ticket Notice' => 'New Ticket Notice', 'New Ticket Settings' => 'New Ticket Settings', 'New Ticket by Agent' => 'New Ticket by Agent', 'New entries cannot be created unless all <em>required</em> fields have valid data.' => 'New entries cannot be created unless all <em>required</em> fields have valid data.', 'New internal note posted' => 'New internal note posted', 'New password MUST be different from the current password!' => 'New password MUST be different from the current password!', 'New password is required' => 'New password is required', 'New response posted' => 'New response posted', 'New ticket options' => 'New ticket options', 'New tickets from the email address will be auto-rejected.' => 'New tickets from the email address will be auto-rejected.', 'New tickets from the email address will be automatically rejected.' => 'New tickets from the email address will be automatically rejected.', 'News & Announcements' => 'News & Announcements', 'Next' => 'Next', 'Next 30 days' => 'Next 30 days', 'Next 7 days' => 'Next 7 days', 'No' => 'No', 'No API keys found' => 'No API keys found', 'No Authentication Required' => 'No Authentication Required', 'No FAQ categories found!' => 'No FAQ categories found!', 'No SLA plans found' => 'No SLA plans found', 'No agents available for assignment' => 'No agents available for assignment', 'No agents found!' => 'No agents found!', 'No annotations for this field' => 'No annotations for this field', 'No banned emails found!' => 'No banned emails found!', 'No banned emails matching the query found!' => 'No banned emails matching the query found!', 'No canned responses' => 'No canned responses', 'No criteria specified' => 'No criteria specified', 'No custom lists defined yet — %s add one %s!' => 'No custom lists defined yet — %s add one %s!', 'No departments found!' => 'No departments found!', 'No emails found!' => 'No emails found!', 'No entries have been posted to this thread.' => 'No entries have been posted to this thread.', 'No errors' => 'No errors', 'No extra forms defined yet — %s add one! %s' => 'No extra forms defined yet — %s add one! %s', 'No fields selected for searching' => 'No fields selected for searching', 'No fields set up' => 'No fields set up', 'No filters found' => 'No filters found', 'No help topics found' => 'No help topics found', 'No limit' => 'No limit', 'No logs found' => 'No logs found', 'No one (disable Alerts and Notices)' => 'No one (disable Alerts and Notices)', 'No organizations found!' => 'No organisations found!', 'No pages found!' => 'No pages found!', 'No parent selected' => 'No parent selected', 'No plugins installed yet — %s add one %s!' => 'No plugins installed yet — %s add one %s!', 'No premade responses found!' => 'No premade responses found!', 'No restrictions' => 'No restrictions', 'No roles defined yet — %s add one %s!' => 'No roles defined yet — %s add one %s!', 'No schedules defined yet — %s add one %s!' => 'No schedules defined yet — %s add one %s!', 'No such agent' => 'No such agent', 'No such field' => 'No such field', 'No such task' => 'No such task', 'No such thread' => 'No such thread', 'No such ticket' => 'No such ticket', 'No teams available for assignment' => 'No teams available for assignment', 'No teams found!' => 'No teams found!', 'No templates found!' => 'No templates found!', 'No thanks.' => 'No thanks.', 'No users found!' => 'No users found!', 'No, Cancel' => 'No, Cancel', 'None' => 'None', 'None (Disable Logger)' => 'None (Disable Logger)', 'None: Use PHP mail function' => 'None: Use PHP mail function', 'Not Checked' => 'Not Checked', 'Not Equal' => 'Not Equal', 'Not all selected items were updated' => 'Not all selected items were updated', 'Not currently translated' => 'Not currently translated', 'Not yet registered?' => 'Not yet registered?', 'Note content is required' => 'Note content is required', 'Note details' => 'Note details', 'Note posted successfully' => 'Note posted successfully', 'Note that some of the global settings can be overridden at department/email level.' => 'Note that some of the global settings can be overridden at department/email level.', 'Note title - summary of the note (optional)' => 'Note title - summary of the note (optional)', 'Notes' => 'Notes', 'Notes (%d)' => 'Notes (%d)', 'Notes about the canned response.' => 'Notes about the canned response.', 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.', 'Nothing to do! System already upgraded to the current version' => 'Nothing to do! System already upgraded to the current version', 'Notice sent to the user.' => 'Notice sent to the user.', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).', 'November' => 'November', 'Number' => 'Number', 'Numeric value required (in hours)' => 'Numeric value required (in hours)', 'OAuth2 Authorization' => 'OAuth2 Authorisation', 'OAuth2 Authorization for %s' => 'OAuth2 Authorisation for %s', 'OAuth2 Instance is Disabled' => 'OAuth2 Instance is Disabled', 'OAuth2 Plugin must be enabled' => 'OAuth2 Plugin must be enabled', 'OK' => 'OK', 'October' => 'October', 'Offline' => 'Offline', 'Offline Page' => 'Offline Page', 'On the' => 'On the', 'Once' => 'Once', 'Once again, thank you for choosing osTicket as your new customer support platform! ' => 'Once again, thank you for choosing osTicket as your new customer support platform! ', 'Once again, thank you for choosing osTicket.' => 'Once again, thank you for choosing osTicket.', 'One of my teams' => 'One of my teams', 'One or more Tickets selected is a merged child. %1$s cannot be %2$s.' => 'One or more Tickets selected is a merged child. %1$s cannot be %2$s.', 'One or more Tickets selected is part of a merge. Merged Tickets cannot be %s.' => 'One or more Tickets selected is part of a merge. Merged Tickets cannot be %s.', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => 'One or more of the %s is in-use and CANNOT be disabled/deleted.', 'One user' . "\0" . '%d users' => 'One user' . "\0" . '%d users', 'Online' => 'Online', 'Only open tickets can be assigned' => 'Only open tickets can be assigned', 'Oops' => 'Oops', 'Open' => 'Open', 'Open Tasks' => 'Open Tasks', 'Open Tickets' => 'Open Tickets', 'Open a New Task' => 'Open a New Task', 'Open a New Ticket' => 'Open a New Ticket', 'Open image attachments in new tab or directly download. (CTRL + Right Click)' => 'Open image attachments in new tab or directly download. (CTRL + Right Click)', 'Open tickets: %d' => 'Open tickets: %d', 'Opened' => 'Opened', 'Optional' => 'Optional', 'Optional internal note (recommended on assignment)' => 'Optional internal note (recommended on assignment)', 'Optional reason for deleting %s' => 'Optional reason for deleting %s', 'Optional reason for marking ticket as (un)answered' => 'Optional reason for marking ticket as (un)answered', 'Optional reason for releasing assignment' => 'Optional reason for releasing assignment', 'Optional reason for status change (internal note)' => 'Optional reason for status change (internal note)', 'Optional reason for the assignment' => 'Optional reason for the assignment', 'Optional reason for the claim' => 'Optional reason for the claim', 'Optional reason for the deletion' => 'Optional reason for the deletion', 'Optional reason for the referral' => 'Optional reason for the referral', 'Optional reason for the transfer' => 'Optional reason for the transfer', 'Optional reason for the update' => 'Optional reason for the update', 'Optional response to the above issue.' => 'Optional response to the above issue.', 'Optional signature used on outgoing emails.' => 'Optional signature used on outgoing emails.', 'Optionally select a leader for the team' => 'Optionally select a leader for the team', 'Optionally, choose acceptable file types.' => 'Optionally, choose acceptable file types.', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).', 'Optionally, this field can prevent closing a thread until it has valid data.' => 'Optionally, this field can prevent closing a thread until it has valid data.', 'Options' => 'Options', 'Order' => 'Order', 'Order required' => 'Order required', 'Organization' => 'Organisation', 'Organization Account Manager' => 'Organisation Account Manager', 'Organization Data' => 'Organisation Data', 'Organization ID Required' => 'Organisation ID Required', 'Organization ID must be specified for import' => 'Organisation ID must be specified for import', 'Organization Link' => 'Organisation Link', 'Organization Lookup' => 'Organisation Lookup', 'Organization Members' => 'Organisation Members', 'Organization Not Found' => 'Organisation Not Found', 'Organization for %s' => 'Organisation for %s', 'Organization with the same name already exists' => 'Organisation with the same name already exists', 'Organizations' => 'Organisations', 'Original' => 'Original', 'Original Message' => 'Original Message', 'Original Thread Entry' => 'Original Thread Entry', 'Oscar\'s A-Team' => 'Oscar\'s A-Team', 'Other' => 'Other', 'Other Languages' => 'Other Languages', 'Other Resources' => 'Other Resources', 'Other Variables' => 'Other Variables', 'Other entries already exists' => 'Other entries already exist', 'Outgoing' => 'Outgoing', 'Outgoing Email' => 'Outgoing Email', 'Outgoing Email Settings' => 'Outgoing Email Settings', 'Outgoing response' => 'Outgoing response', 'Outline' => 'Outline', 'Overdue' => 'Overdue', 'Overdue Icon' => 'Overdue Icon', 'Overdue Task Alert' => 'Overdue Task Alert', 'Overdue Tasks' => 'Overdue Tasks', 'Overdue Ticket Alert' => 'Overdue Ticket Alert', 'Overlimit Notice' => 'Overlimit Notice', 'PARENT' => 'PARENT', 'PHP Extensions' => 'PHP Extensions', 'PHP Settings' => 'PHP Settings', 'PHP Version' => 'PHP Version', 'PNG support is required for Image Captcha' => 'PNG support is required for Image Captcha', 'POP mail servers do not support folders' => 'POP mail servers do not support folders', 'PS' => 'PS', 'Padding Character' => 'Padding Character', 'Page' => 'Page', 'Page Content' => 'Page Content', 'Page Not Found' => 'Page Not Found', 'Page body is required' => 'Page body is required', 'Page information' => 'Page information', 'Page is in-use!' => 'Page is in-use!', 'Pages' => 'Pages', 'Paper Size' => 'Paper Size', 'Paper size used when printing tickets to PDF' => 'Paper size used when printing tickets to PDF', 'Parameter count does not match query' => 'Parameter count does not match query', 'Parent' => 'Parent', 'Parent Category' => 'Parent Category', 'Parent Department' => 'Parent Department', 'Parent Queue' => 'Parent Queue', 'Parent Status' => 'Parent Status', 'Parent Topic' => 'Parent Topic', 'Parent filter ID required' => 'Parent filter ID required', 'Participants' => 'Participants', 'Participants: Send new activity notice' => 'Participants: Send new activity notice', 'Password' => 'Password', 'Password Change' => 'Password Change', 'Password Policy' => 'Password Policy', 'Password Required' => 'Password Required', 'Password Reset Email' => 'Password Reset Email', 'Password Reset Required' => 'Password Reset Required', 'Password change required to continue' => 'Password change required to continue', 'Password is too long' => 'Password is too long', 'Password must be at least 6 characters' => 'Password must be at least 6 characters', 'Password required' => 'Password required', 'Password reset is not enabled for your account. Contact your administrator' => 'Password reset is not enabled for your account. Contact your administrator', 'Password reset was attempted for agent: %1$s<br><br> Requested-User-Id: %2$s<br> Source-Ip: %3$s<br> Email-Sent-To: %4$s<br> Email-Sent-Via: %5$s' => 'Password reset was attempted for agent: %1$s<br><br> Requested-User-Id: %2$s<br> Source-Ip: %3$s<br> Email-Sent-To: %4$s<br> Email-Sent-Via: %5$s', 'Password resets are disabled' => 'Password resets are disabled', 'Password update failed:' => 'Password update failed:', 'Passwords do not match' => 'Passwords do not match', 'Patch %s applied successfully' => 'Patch %s applied successfully', 'Permission Denied. You are not allowed to add collaborators' => 'Permission Denied. You are not allowed to add collaborators', 'Permission Denied. You are not allowed to assign/claim tickets.' => 'Permission Denied. You are not allowed to assign/claim tickets.', 'Permission Denied. You are not allowed to ban emails' => 'Permission Denied. You are not allowed to ban emails', 'Permission Denied. You are not allowed to edit tickets' => 'Permission Denied. You are not allowed to edit tickets', 'Permission Denied. You are not allowed to flag tickets overdue' => 'Permission Denied. You are not allowed to flag tickets overdue', 'Permission Denied. You are not allowed to remove emails from banlist.' => 'Permission Denied. You are not allowed to remove emails from banlist.', 'Permission denied' => 'Permission denied', 'Permissions' => 'Permissions', 'Personal name' => 'Personal name', 'Phone' => 'Phone', 'Phone Number' => 'Phone Number', 'Phone number of ticket owner' => 'Phone number of ticket owner', 'Phone number | ext' => 'Phone number | ext', 'Placeholder' => 'Placeholder', 'Please Confirm' => 'Please Confirm', 'Please Confirm Email Address Page' => 'Please Confirm Email Address Page', 'Please Wait!' => 'Please Wait!', 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>', 'Please check an assignee to release assignment' => 'Please check an assignee to release assignment', 'Please check assignee(s) to release assignment.' => 'Please check assignee(s) to release assignment.', 'Please confirm to continue.' => 'Please confirm to continue.', 'Please consider turning off register globals if possible' => 'Please consider turning off register globals if possible', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.', 'Please enter the code you were sent' => 'Please enter the code you were sent', 'Please enter your username or email' => 'Please enter your username or email', 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.' => 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.', 'Please fill in the form below to open a new ticket.' => 'Please fill in the form below to open a new ticket.', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => 'Please fill out the information below to continue your osTicket installation. All fields are required.', 'Please follow the instructions below to give read and write access to the web server user.' => 'Please follow the instructions below to give read and write access to the web server user.', 'Please make at least {0} selections. {1} checked so far.' => 'Please make at least {0} selections. {1} checked so far.', 'Please manually check the Fetch Folder' => 'Please manually check the Fetch Folder', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.', 'Please note that updates will be reflected system-wide.' => 'Please note that updates will be reflected system-wide.', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => 'Please note the error(s), if any, when %1$s seeking help %2$s.', 'Please provide your email address and a ticket number.' => 'Please provide your email address and a ticket number.', 'Please re-enter the text again' => 'Please re-enter the text again', 'Please refer to %s for more information about changes and/or new features.' => 'Please refer to %s for more information about changes and/or new features.', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => 'Please refer to the %1$s Upgrade Guide %2$s for more information.', 'Please remove {0} selection(s).' => 'Please remove {0} selection(s).', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts', 'Please select at least one entry.' => 'Please select at least one entry.', 'Please take a minute to delete <strong>setup</strong> directory (../setup/) for security reasons.' => 'Please take a minute to delete <strong>setup</strong> directory (../setup/) for security reasons.', 'Please try again!' => 'Please try again!', 'Please wait while we generate the export' => 'Please wait while we generate the export', 'Please wait... it will take a second!' => 'Please wait... it will take a second!', 'Please wait... while we install your new support ticket system!' => 'Please wait... while we install your new support ticket system!', 'Please wait... while we upgrade your osTicket installation!' => 'Please wait... while we upgrade your osTicket installation!', 'Plugin' => 'Plugin', 'Plugin Information' => 'Plugin Information', 'Plugin Instance' => 'Plugin Instance', 'Plugin Instances' => 'Plugin Instances', 'Plugin Name' => 'Plugin Name', 'Plugin Requires' => 'Plugin Requires', 'Plugin Settings' => 'Plugin Settings', 'Plugin description and instructions' => 'Plugin description and instructions', 'Plugins' => 'Plugins', 'Plural Name' => 'Plural Name', 'Port Number' => 'Port Number', 'Port required' => 'Port required', 'Post Internal Note' => 'Post Internal Note', 'Post Note' => 'Post Note', 'Post Reply' => 'Post Reply', 'Post Update' => 'Post Update', 'Post a Reply' => 'Post a Reply', 'Post-Install Setup' => 'Post-Install Setup', 'Post-upgrade' => 'Post-upgrade', 'Poster' => 'Poster', 'Powered by' => 'Powered by', 'Preferences' => 'Preferences', 'Preferred Language' => 'Preferred Language', 'Preferred Locale' => 'Preferred Locale', 'Prefix already in-use' => 'Prefix already in-use', 'Premade' => 'Premade', 'Premade Replies' => 'Premade Replies', 'Prerequisites' => 'Prerequisites', 'Preview' => 'Preview', 'Preview Task' => 'Preview Task', 'Preview Ticket' => 'Preview Ticket', 'Primary Contacts' => 'Primary Contacts', 'Primary Data Source' => 'Primary Data Source', 'Primary Department' => 'Primary Department', 'Primary Language' => 'Primary Language', 'Primary Members' => 'Primary Members', 'Primary Role' => 'Primary Role', 'Primary contacts see all tickets' => 'Primary contacts see all tickets', 'Print' => 'Print', 'Print <b>Internal</b> Notes/Comments' => 'Print <b>Internal</b> Notes/Comments', 'Print Events' => 'Print Events', 'Print Notes' => 'Print Notes', 'Print Thread Events' => 'Print Thread Events', 'Priority' => 'Priority', 'Priority Level' => 'Priority Level', 'Private' => 'Private', 'Private — Only agents can register users' => 'Private — Only agents can register users', 'Private/Internal' => 'Private/Internal', 'Problems assigning the ticket.' => 'Problems assigning the ticket.', 'Problems marking the the ticket overdue.' => 'Problems marking the the ticket overdue.', 'Profile' => 'Profile', 'Profile preferences and settings' => 'Profile preferences and settings', 'Profile update error.' => 'Profile update error.', 'Profile updated successfully' => 'Profile updated successfully', 'Prompt' => 'Prompt', 'Properties' => 'Properties', 'Protocol' => 'Protocol', 'Public' => 'Public', 'Public URL' => 'Public URL', 'Public — Anyone can register' => 'Public — Anyone can register', 'Published' => 'Published', 'Purge Logs' => 'Purge Logs', 'Query argument is required' => 'Query argument is required', 'Query returned 0 results.' => 'Query returned 0 results.', 'Query token not found' => 'Query token not found', 'QuerySet is read-only' => 'QuerySet is read-only', 'Question' => 'Question', 'Question already exists' => 'Question already exists', 'Question required' => 'Question required', 'Queue' => 'Queue', 'Queue Deletion' => 'Queue Deletion', 'Queue Name' => 'Queue Name', 'Queue Search Criteria' => 'Queue Search Criteria', 'Queues' => 'Queues', 'Quick Filter' => 'Quick Filter', 'Random' => 'Random', 'Range: ' => 'Range: ', 'Raw Email Headers' => 'Raw Email Headers', 'Re-enter your username or email' => 'Re-enter your username or email', 'Reason for editing the task (optional)' => 'Reason for editing the task (optional)', 'Reason for editing the ticket (optional)' => 'Reason for editing the ticket (optional)', 'Reassign' => 'Reassign', 'Received From: %1$s <%2$s>' => 'Received From: %1$s <%2$s>', 'Recent Searches' => 'Recent Searches', 'Recipient' => 'Recipient', 'Recipients' => 'Recipients', 'Recommended' => 'Recommended', 'Redirect URL used after replying to a ticket.' => 'Redirect URL used after replying to a ticket.', 'Refer' => 'Refer', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => 'Refer to %1$s Upgrade Guide %2$s for the latest tips', 'Refer to the %s Installation Guide %s on the wiki for more information.' => 'Refer to the %s Installation Guide %s on the wiki for more information.', 'Referee' => 'Referee', 'Referesh Token Expired' => 'Referesh Token Expired', 'Referrals' => 'Referrals', 'Refresh' => 'Refresh', 'Refresh Token' => 'Refresh Token', 'Refresh the current page to restore and continue your draft.' => 'Refresh the current page to restore and continue your draft.', 'Regex compile error: (#%s)' => 'Regex compile error: (#%s)', 'Register' => 'Register', 'Register: %s' => 'Register: %s', 'Registered' => 'Registered', 'Registration Method' => 'Registration Method', 'Registration Required' => 'Registration Required', 'Regular Expression' => 'Regular Expression', 'Reject Ticket' => 'Reject Ticket', 'Related Resources' => 'Related Resources', 'Related Tickets' => 'Related Tickets', 'Relative Date and Time' => 'Relative Date and Time', 'Relative Time' => 'Relative Time', 'Release' => 'Release', 'Release (unassign) Ticket' => 'Release (unassign) Ticket', 'Release Confirmation' => 'Release Confirmation', 'Release Notes' => 'Release Notes', 'Relevance' => 'Relevance', 'Reload' => 'Reload', 'Remember to back up your osTicket database' => 'Remember to back up your osTicket database', 'Remote Mailbox' => 'Remote Mailbox', 'Remove' => 'Remove', 'Remove Existing Data?' => 'Remove Existing Data?', 'Remove all data entered for <u> %s </u>?' => 'Remove all data entered for <u> %s </u>?', 'Removed %d referrals' => 'Removed %d referrals', 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.', 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.', 'Renew' => 'Renew', 'Reopen' => 'Reopen', 'Reopen Auto Assignment' => 'Reopen Auto Assignment', 'Reopen Count' => 'Reopen Count', 'Reopen Date' => 'Reopen Date', 'Reopen Status' => 'Reopen Status', 'Reopen Task #%s' => 'Reopen Task #%s', 'Reopened' => 'Reopened', 'Reopened by <b>{somebody}</b> {timestamp}' => 'Reopened by <b>{somebody}</b> {timestamp}', 'Repeats' => 'Repeats', 'Reply' => 'Reply', 'Reply Redirect' => 'Reply Redirect', 'Reply Separator Tag' => 'Reply Separator Tag', 'Reply To' => 'Reply To', 'Reply posted successfully' => 'Reply posted successfully', 'Reply separator is required to strip quoted reply.' => 'Reply separator is required to strip quoted reply.', 'Reply-To Email' => 'Reply-To Email', 'Reply-To Name' => 'Reply-To Name', 'Report timeframe' => 'Report timeframe', 'Request failed - retry again!' => 'Request failed - retry again!', 'Require Client Login' => 'Require Client Login', 'Require Help Topic to Close' => 'Require Help Topic to Close', 'Require agents to turn on 2FA' => 'Require agents to turn on 2FA', 'Require email verification on "Check Ticket Status" page' => 'Require email verification on "Check Ticket Status" page', 'Require entry to close a thread' => 'Require entry to close a thread', 'Require login to view any attachments' => 'Require login to view any attachments', 'Require password change at next login' => 'Require password change at next login', 'Require password change on login' => 'Require password change on login', 'Require registration and login to create tickets' => 'Require registration and login to create tickets', 'Required' => 'Required', 'Required for Agents' => 'Required for Agents', 'Required for EndUsers' => 'Required for EndUsers', 'Required for mail fetching' => 'Required for mail fetching', 'Required option not passed: "%s"' => 'Required option not passed: "%s"', 'Required to close a thread' => 'Required to close a thread', 'Required to close ticket' => 'Required to close ticket', 'Resend' => 'Resend', 'Resend Entry' => 'Resend Entry', 'Resent' => 'Resent', 'Reset' => 'Reset', 'Reset 2FA' => 'Reset 2FA', 'Reset Access' => 'Reset Access', 'Reset Agent Permissions' => 'Reset Agent Permissions', 'Reset Changes' => 'Reset Changes', 'Reset Permissions' => 'Reset Permissions', 'Reset Token Expiration' => 'Reset Token Expiration', 'Reset link used by the password reset feature' => 'Reset link used by the password reset feature', 'Resource Owner' => 'Resource Owner', 'Resource Owner Required' => 'Resource Owner Required', 'Response' => 'Response', 'Response Time' => 'Response Time', 'Response content is required' => 'Response content is required', 'Response required' => 'Response required', 'Response text is required' => 'Response text is required', 'Response/Reply Template' => 'Response/Reply Template', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => 'Restore your previous version from backup and try again or %1$s seek help %2$s.', 'Restrict by File Type' => 'Restrict by File Type', 'Retype Password' => 'Retype Password', 'Retype admin\'s password. Must match.' => 'Retype admin\'s password. Must match.', 'Role' => 'Role', 'Role for primary department is required' => 'Role for primary department is required', 'Role updated successfully' => 'Role updated successfully', 'Roles' => 'Roles', 'Roles are used to define agents\' permissions' => 'Roles are used to define agents\' permissions', 'Rules' => 'Rules', 'Rules Matching Criteria' => 'Rules Matching Criteria', 'Rules are applied based on the criteria.' => 'Rules are applied based on the criteria.', 'SLA' => 'SLA', 'SLA Due Date' => 'SLA Due Date', 'SLA Plan' => 'SLA Plan', 'SLA can be overridden on ticket transfer or help topic change' => 'SLA can be overridden on ticket transfer or help topic change', 'SLA\'s Default' => 'SLA\'s Default', 'SMTP' => 'SMTP', 'SMTP Settings' => 'SMTP Settings', 'SQL errors' => 'SQL errors', 'SYSTEM' => 'SYSTEM', 'SYSTEM (Auto Assignment)' => 'SYSTEM (Auto Assignment)', 'SYSTEM (Canned Reply)' => 'SYSTEM (Canned Reply)', 'SYSTEM BAN LIST filter is <b>DISABLED</b>' => 'SYSTEM BAN LIST filter is <b>DISABLED</b>', 'Same as' => 'Same as', 'Sat-Sun' => 'Sat-Sun', 'Saturday' => 'Saturday', 'Save' => 'Save', 'Save Changes' => 'Save Changes', 'Save Draft' => 'Save Draft', 'Save Search' => 'Save Search', 'Save and Resend' => 'Save and Resend', 'Saved queue with same name exists' => 'Saved queue with same name exists', 'Saving' => 'Saving', 'Schedule' => 'Schedule', 'Schedule Details' => 'Schedule Details', 'Schedule\'s timezone' => 'Schedule\'s timezone', 'Schedules' => 'Schedules', 'Schema' => 'Schema', 'Schema Signature' => 'Schema Signature', 'Search' => 'Search', 'Search Results' => 'Search Results', 'Search Title' => 'Search Title', 'Search by email, phone or name' => 'Search by email, phone or name', 'Search existing organizations or add a new one.' => 'Search existing organisations or add a new one.', 'Search existing users or add a new user.' => 'Search existing users or add a new user.', 'Search existing users.' => 'Search existing users.', 'Search items' => 'Search items', 'Search our knowledge base' => 'Search our knowledge base', 'Search term cannot have more than %d keywords' => 'Search term cannot have more than %d keywords', 'Search term cannot have more than 3 keywords' => 'Search term cannot have more than 3 keywords', 'Second' => 'Second', 'Secondary Data Source' => 'Secondary Data Source', 'Secondary Languages' => 'Secondary Languages', 'Section Break' => 'Section Break', 'Security Alerts' => 'Security Alerts', 'See all tickets in search results, regardless of access' => 'See all tickets in search results, regardless of access', 'Select' => 'Select', 'Select Action' => 'Select Action', 'Select Active Collaborators' => 'Select Active Collaborators', 'Select Agent' => 'Select Agent', 'Select Authentication' => 'Select Authentication', 'Select Contacts' => 'Select Contacts', 'Select Day of the Week' => 'Select Day of the Week', 'Select Default Department' => 'Select Default Department', 'Select Default Email Template Set' => 'Select Default Email Template Set', 'Select Department' => 'Select Department', 'Select FAQ Category' => 'Select FAQ Category', 'Select FROM Email' => 'Select FROM Email', 'Select Help Topic' => 'Select Help Topic', 'Select Landing Page' => 'Select Landing Page', 'Select Offline Page' => 'Select Offline Page', 'Select One' => 'Select One', 'Select Organization' => 'Select Organisation', 'Select Page Type' => 'Select Page Type', 'Select Print Paper Size' => 'Select Print Paper Size', 'Select Role' => 'Select Role', 'Select Source' => 'Select Source', 'Select Storage Backend' => 'Select Storage Backend', 'Select Team' => 'Select Team', 'Select Thank-You Page' => 'Select Thank-You Page', 'Select Ticket' => 'Select Ticket', 'Select Type' => 'Select Type', 'Select User' => 'Select User', 'Select a Channel' => 'Select a Channel', 'Select a Default' => 'Select a Default', 'Select a Help Topic' => 'Select a Help Topic', 'Select a Language' => 'Select a Language', 'Select a Team' => 'Select a Team', 'Select a canned response' => 'Select a canned response', 'Select a default ticket queue' => 'Select a default ticket queue', 'Select a department' => 'Select a department', 'Select a valid SLA' => 'Select a valid SLA', 'Select a valid department' => 'Select a valid department', 'Select a valid queue' => 'Select a valid queue', 'Select a valid role' => 'Select a valid role', 'Select a value from the list' => 'Select a value from the list', 'Select an Action' => 'Select an Action', 'Select an Agent' => 'Select an Agent', 'Select an Agent OR a Team' => 'Select an Agent OR a Team', 'Select an agent or team from the list' => 'Select an agent or team from the list', 'Select an item from the list' => 'Select an item from the list', 'Select from email address' => 'Select from email address', 'Select or Add New Collaborators' => 'Select or Add New Collaborators', 'Select protocol' => 'Select protocol', 'Select recipient(s)' => 'Select recipient(s)', 'Select the departments the agent is allowed to access and the corresponding effective role.' => 'Select the departments the agent is allowed to access and the corresponding effective role.', 'Select the sorting options available in the sorting drop-down when viewing the queue. New items can be added via the drop-down below.' => 'Select the sorting options available in the sorting drop-down when viewing the queue. New items can be added via the drop-down below.', 'Selected date is earlier than permitted' => 'Selected date is earlier than permitted', 'Selected date is later than permitted' => 'Selected date is later than permitted', 'Selection required' => 'Selection required', 'Send Activation Email' => 'Send Activation Email', 'Send Email' => 'Send Email', 'Send Message' => 'Send Message', 'Send Password Reset Email' => 'Send Password Reset Email', 'Send a welcome email with login information' => 'Send a welcome email with login information', 'Send account activation email to %s.' => 'Send account activation email to %s.', 'Send an Email' => 'Send an Email', 'Send the agent a password reset email' => 'Send the agent a password reset email', 'Separate' => 'Separate', 'Separate Threads' => 'Separate Threads', 'September' => 'September', 'Sequence' => 'Sequence', 'Sequences are used to generate sequential numbers. Various sequences can be used to generate sequences for different purposes.' => 'Sequences are used to generate sequential numbers. Various sequences can be used to generate sequences for different purposes.', 'Server Information' => 'Server Information', 'Server configuration error' => 'Server configuration error', 'Service Level Agreement' => 'Service Level Agreement', 'Service Level Agreements' => 'Service Level Agreements', 'Service Time' => 'Service Time', 'Services' => 'Services', 'Session timed out due to inactivity' => 'Session timed out due to inactivity', 'Set' => 'Set', 'Set Agent Password' => 'Set Agent Password', 'Set Department' => 'Set Department', 'Set Help Topic' => 'Set Help Topic', 'Set Password' => 'Set Password', 'Set Priority' => 'Set Priority', 'Set SLA Plan' => 'Set SLA Plan', 'Set Ticket Status' => 'Set Ticket Status', 'Set status for all children.' => 'Set status for all children.', 'Set the editor spacing to Single or Double when pressing Enter.' => 'Set the editor spacing to Single or Double when pressing Enter.', 'Setting a %s will override %s' => 'Setting a %s will override %s', 'Setting default timezone is highly recommended' => 'Setting default time zone is highly recommended', 'Settings' => 'Settings', 'Setup' => 'Setup', 'Setup completed successfully' => 'Setup completed successfully', 'Shape Color' => 'Shape Colour', 'Short Answer' => 'Short Answer', 'Short descriptive name.' => 'Short descriptive name.', 'Show Avatars' => 'Show Avatars', 'Show Avatars on thread view.' => 'Show Avatars on thread view.', 'Show Images' => 'Show Images', 'Show all tickets' => 'Show all tickets', 'Show date/time relative to user\'s timezone' => 'Show date/time relative to user\'s timezone', 'Show time selection with date picker' => 'Show time selection with date picker', 'Showing' => 'Showing', 'Sign In' => 'Sign In', 'Sign Out' => 'Sign Out', 'Sign in with' => 'Sign in with', 'Sign-In Page' => 'Sign-In Page', 'Sign-in Login Banner' => 'Sign-in Login Banner', 'Signature' => 'Signature', 'Signature is made available as a choice, on ticket reply.' => 'Signature is made available as a choice, on ticket reply.', 'Single' => 'Single', 'Site Pages' => 'Site Pages', 'Size' => 'Size', 'Size and maximum uploads setting mainly apply to web tickets.' => 'Size and maximum uploads setting mainly apply to web tickets.', 'Small' => 'Small', 'Solution' => 'Solution', 'Some variables may not be a valid for this context. Please check for spelling errors and correct usage for %s.' => 'Some variables may not be a valid for this context. Please check for spelling errors and correct usage for %s.', 'Someone else could be working on the same ticket.' => 'Someone else could be working on the same ticket.', 'Something went wrong' => 'Something went wrong', 'Sort' => 'Sort', 'Sort By' => 'Sort By', 'Sort Criteria Title' => 'Sort Criteria Title', 'Sort Order' => 'Sort Order', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.', 'Sortable' => 'Sortable', 'Sorting Mode' => 'Sorting Mode', 'Source' => 'Source', 'Space Used' => 'Space Used', 'Space for Attachments' => 'Space for Attachments', 'Staff' => 'Staff', 'Staff Control Panel' => 'Staff Control Panel', 'Staff Panel' => 'Staff Panel', 'Stale Tasks' => 'Stale Tasks', 'Start' => 'Start', 'Start Upgrade Now' => 'Start Upgrade Now', 'Start writing your response here. Use canned responses from the drop-down above' => 'Start writing your response here. Use canned responses from the drop-down above', 'Start writing your update here.' => 'Start writing your update here.', 'Starts With' => 'Starts With', 'Starts at' => 'Starts at', 'Starts on' => 'Starts on', 'State' => 'State', 'State name (e.g. open or closed)' => 'State name (e.g. open or closed)', 'Statistics' => 'Statistics', 'Statistics of tickets organized by department, help topic, and agent.' => 'Statistics of tickets organised by department, help topic, and agent.', 'Stats' => 'Stats', 'Status' => 'Status', 'Status Changed' => 'Status Changed', 'Status Name' => 'Status Name', 'Status and Settings' => 'Status and Settings', 'Status changed to %s' => 'Status changed to %s', 'Status label' => 'Status label', 'Status selection required' => 'Status selection required', 'Stay up to date' => 'Stay up to date', 'Still busy... smile #' => 'Still busy... smile #', 'Stock Templates' => 'Stock Templates', 'Store Attachments' => 'Store Attachments', 'Strict Matching' => 'Strict Matching', 'Strict Mime Type Check' => 'Strict Mime Type Check', 'Strip Quoted Reply' => 'Strip Quoted Reply', 'Subject' => 'Subject', 'Subject required' => 'Subject required', 'Subject, if any' => 'Subject, if any', 'Submit' => 'Submit', 'Submitter of the thread item' => 'Submitter of the thread item', 'Submitter: Send receipt confirmation' => 'Submitter: Send receipt confirmation', 'Successfully %1$s %2$s.' => 'Successfully %1$s %2$s.', 'Successfully Updated Credentials.' => 'Successfully Updated Credentials.', 'Successfully activated %s' => 'Successfully activated %s', 'Successfully added %s' => 'Successfully added %s', 'Successfully added %s.' => 'Successfully added %s.', 'Successfully archived %s' => 'Successfully archived %s', 'Successfully changed status of %1$s to %2$s' => 'Successfully changed status of %1$s to %2$s', 'Successfully deleted %s.' => 'Successfully deleted %s.', 'Successfully deleted%s.' => 'Successfully deleted%s.', 'Successfully disabled %s' => 'Successfully disabled %s', 'Successfully enabled %s' => 'Successfully enabled %s', 'Successfully imported %1$d %2$s' => 'Successfully imported %1$d %2$s', 'Successfully installed %s' => 'Successfully installed %s', 'Successfully made %s PRIVATE' => 'Successfully made %s PRIVATE', 'Successfully made %s PUBLIC' => 'Successfully made %s PUBLIC', 'Successfully managed selected end users' => 'Successfully managed selected end users', 'Successfully managed selected organizations' => 'Successfully managed selected organisations', 'Successfully managed selected queues' => 'Successfully managed selected queues', 'Successfully published %s' => 'Successfully published %s', 'Successfully removed %s.' => 'Successfully removed %s.', 'Successfully set sorting configuration' => 'Successfully set sorting configuration', 'Successfully unpublished %s' => 'Successfully unpublished %s', 'Successfully updated %s' => 'Successfully updated %s', 'Successfully updated %s.' => 'Successfully updated %s.', 'Summary of the category.' => 'Summary of the category.', 'Sunday' => 'Sunday', 'Supplemental Filters' => 'Supplemental Filters', 'Support Center' => 'Support Centre', 'Support Center Home' => 'Support Centre Home', 'Support Ticket System' => 'Support Ticket System', 'Support Ticket System Offline' => 'Support Ticket System Offline', 'Support ticket request created' => 'Support ticket request created', 'Supported Variables' => 'Supported Variables', 'Syntax error, malformed JSON' => 'Syntax error, malformed JSON', 'System' => 'System', 'System Alerts' => 'System Alerts', 'System Default' => 'System Default', 'System Default Backdrop' => 'System Default Backdrop', 'System Default Logo' => 'System Default Logo', 'System Emails' => 'System Emails', 'System Errors' => 'System Errors', 'System Languages' => 'System Languages', 'System Logs' => 'System Logs', 'System Management Templates' => 'System Management Templates', 'System Offline' => 'System Offline', 'System Settings' => 'System Settings', 'System Settings and Preferences' => 'System Settings and Preferences', 'System admin email is required' => 'System admin email is required', 'System ban list is empty.' => 'System ban list is empty.', 'System default department cannot be private' => 'System default department cannot be private', 'System is set to offline mode' => 'System is set to offline mode', 'System upgrade is pending' => 'System upgrade is pending', 'System-wide default ticket settings and options.' => 'System-wide default ticket settings and options.', 'Table prefix required' => 'Table prefix required', 'Target' => 'Target', 'Target Channel' => 'Target Channel', 'Target required' => 'Target required', 'Task' => 'Task', 'Task #%1$s deleted by %2$s' => 'Task #%1$s deleted by %2$s', 'Task #%1$s: %2$s' => 'Task #%1$s: %2$s', 'Task #%s' => 'Task #%s', 'Task #%s deleted' => 'Task #%s deleted', 'Task #%s: %s' => 'Task #%s: %s', 'Task #%s: %s %s' => 'Task #%s: %s %s', 'Task %1$s<br/> Thread Entry: %2$s' => 'Task %1$s<br/> Thread Entry: %2$s', 'Task Assignment Alert' => 'Task Assignment Alert', 'Task Attachment Settings' => 'Task Attachment Settings', 'Task Count' => 'Task Count', 'Task Created From Thread Entry' => 'Task Created From Thread Entry', 'Task Email Templates' => 'Task Email Templates', 'Task Information' => 'Task Information', 'Task Number' => 'Task Number', 'Task Queue' => 'Task Queue', 'Task Settings and Options' => 'Task Settings and Options', 'Task Summary' => 'Task Summary', 'Task Thread' => 'Task Thread', 'Task Transfer Alert' => 'Task Transfer Alert', 'Task Updated' => 'Task Updated', 'Task Visibility & Assignment' => 'Task Visibility & Assignment', 'Task already in the department' => 'Task already in the department', 'Task assigned to %s' => 'Task assigned to %s', 'Task closed' => 'Task closed', 'Task doesn\'t have any collaborators.' => 'Task doesn\'t have any collaborators.', 'Task reopened' => 'Task reopened', 'Tasks' => 'Tasks', 'Tasks Count' => 'Tasks Count', 'Team' => 'Team', 'Team Assigned' => 'Team Assigned', 'Team Information' => 'Team Information', 'Team Lead' => 'Team Lead', 'Team Members' => 'Team Members', 'Team Name' => 'Team Name', 'Team does not have members' => 'Team does not have members', 'Team is disabled' => 'Team is disabled', 'Team name already exists' => 'Team name already exists', 'Team name is required' => 'Team name is required', 'Team selection required' => 'Team selection required', 'Teams' => 'Teams', 'Teams (%d)' => 'Teams (%d)', 'Template Fetch Error' => 'Template Fetch Error', 'Template Set' => 'Template Set', 'Template Set To Clone' => 'Template Set To Clone', 'Template information' => 'Template information', 'Template name already exists' => 'Template name already exists', 'Template set is required' => 'Template set is required', 'Template used on ticket response/reply' => 'Template used on ticket response/reply', 'Template used to notify collaborators on task activity.' => 'Template used to notify collaborators on task activity.', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => 'Template used to notify collaborators on ticket activity (e.g CC on reply)', 'Templates' => 'Templates', 'Temporary Password' => 'Temporary Password', 'Term too short!' => 'Term too short!', 'Test Outgoing Email' => 'Test Outgoing Email', 'Test email sent successfully to <%s>' => 'Test email sent successfully to <%s>', 'Text' => 'Text', 'Text Input' => 'Text Input', 'Text Overflow' => 'Text Overflow', 'Text shown in before any input from the user' => 'Text shown in before any input from the user', 'Text shown inline with the widget' => 'Text shown inline with the widget', 'Thank You for Choosing osTicket!' => 'Thank You for Choosing osTicket!', 'Thank you for being a loyal osTicket user!' => 'Thank you for being a loyal osTicket user!', 'Thank you for taking the time to upgrade your osTicket intallation!' => 'Thank you for taking the time to upgrade your osTicket intallation!', 'Thank you!' => 'Thank you!', 'Thank-You Page' => 'Thank-You Page', 'Thanks for registering for an account.' => 'Thanks for registering for an account.', 'The "file_uploads" directive is disabled in php.ini' => 'The "file_uploads" directive is disabled in php.ini', 'The %s task reports there is work to do' => 'The %s task reports there is work to do', 'The GD extension is required' => 'The GD extension is required', 'The MySQL user must have full rights to the database.' => 'The MySQL user must have full rights to the database.', 'The URL of your helpdesk, its name, and the default system email address' => 'The URL of your helpdesk, its name, and the default system email address', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!', 'The issue summary must be a field that supports user input, such as short answer' => 'The issue summary must be a field that supports user input, such as short answer', 'The lock you hold on this ticket will expire soon. Would you like to renew the lock?' => 'The lock you hold on this ticket will expire soon. Would you like to renew the lock?', 'The name of your support system e.g [Company Name] Support' => 'The name of your support system e.g [Company Name] Support', 'The order of thread entries' => 'The order of thread entries', 'The originator of this extension cannot be verified' => 'The originator of this extension cannot be verified', 'The search did not match any FAQs.' => 'The search did not match any FAQs.', 'The selected Ticket' . "\0" . 'The selected Tickets' => 'The selected Ticket' . "\0" . 'The selected Tickets', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => 'The upgrade wizard will now attempt to upgrade your database and core settings!', 'The upgrader does NOT support upgrading from the current patch [%s]!' => 'The upgrader does NOT support upgrading from the current patch [%s]!', 'The upgrader does NOT support upgrading from the current vesion!' => 'The upgrader does NOT support upgrading from the current version!', 'Their Signature' => 'Their Signature', 'There are no tasks matching your criteria.' => 'There are no tasks matching your criteria.', 'These attachments are always available, regardless of the language in which the article is rendered' => 'These attachments are always available, regardless of the language in which the article is rendered', 'These attachments are only available when article is rendered in one of the following languages.' => 'These attachments are only available when article is rendered in one of the following languages.', 'These conditions apply to an entire row in the queue.' => 'These conditions apply to an entire row in the queue.', 'These items are necessary in order to install and use osTicket.' => 'These items are necessary in order to install and use osTicket.', 'These items are necessary in order to run the latest version of osTicket.' => 'These items are necessary in order to run the latest version of osTicket.', 'Third' => 'Third', 'This Month' => 'This Month', 'This Quarter' => 'This Quarter', 'This Task was created from Task %1$s' => 'This Task was created from Task %1$s', 'This Task was created from Ticket %1$s' => 'This Task was created from Ticket %1$s', 'This Ticket is Merged into another Ticket. Please go to the %s%d%s to reply.' => 'This Ticket is Merged into another Ticket. Please go to the %s%d%s to reply.', 'This Ticket is already in the list.' => 'This Ticket is already in the list.', 'This Ticket was created from %1$s %2$s' => 'This Ticket was created from %1$s %2$s', 'This Week' => 'This Week', 'This Year' => 'This Year', 'This action requires a lock.' => 'This action requires a lock.', 'This can be selected when replying to a thread' => 'This can be selected when replying to a thread', 'This category does not have any FAQs.' => 'This category does not have any FAQs.', 'This content is translatable' => 'This content is translatable', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes', 'This department is for internal use' => 'This department is for internal use', 'This field can be disabled which will remove it from the form for new entries, but will preserve the data on all current entries.' => 'This field can be disabled which will remove it from the form for new entries, but will preserve the data on all current entries.', 'This help desk is for use by authorized users only' => 'This help desk is for use by authorised users only', 'This is a required field' => 'This is a required field', 'This organization doesn\'t have any users yet' => 'This organisation doesn\'t have any users yet', 'This osTicket version is no longer supported. Please consider upgrading' => 'This osTicket version is no longer supported. Please consider upgrading', 'This queue is the default queue. Unable to delete. ' => 'This queue is the default queue. Unable to delete. ', 'This task' => 'This task', 'This ticket' => 'This ticket', 'This type of file is not allowed' => 'This type of file is not allowed', 'This will sign you in to view your ticket.' => 'This will sign you in to view your ticket.', 'Thread (%d)' => 'Thread (%d)', 'Thread + Internal Notes' => 'Thread + Internal Notes', 'Thread + Internal Notes + Attachments' => 'Thread + Internal Notes + Attachments', 'Thread + Internal Notes + Attachments + Tasks' => 'Thread + Internal Notes + Attachments + Tasks', 'Thread + Internal Notes + Events' => 'Thread + Internal Notes + Events', 'Thread Correspondence' => 'Thread Correspondence', 'Thread Count' => 'Thread Count', 'Thread Entries' => 'Thread Entries', 'Thread Entry' => 'Thread Entry', 'Thread Entry expansions' => 'Thread Entry expansions', 'Thread Preview' => 'Thread Preview', 'Thread View Order' => 'Thread View Order', 'Thread doesn\'t have any collaborators.' => 'Thread doesn\'t have any collaborators.', 'Thursday' => 'Thursday', 'Ticket' => 'Ticket', 'Ticket #' => 'Ticket #', 'Ticket #%1$s deleted by %2$s' => 'Ticket #%1$s deleted by %2$s', 'Ticket #%1$s: %2$s' => 'Ticket #%1$s: %2$s', 'Ticket #%s' => 'Ticket #%s', 'Ticket #%s deleted' => 'Ticket #%s deleted', 'Ticket #%s: %s' => 'Ticket #%s: %s', 'Ticket #%s: %s %s' => 'Ticket #%s: %s %s', 'Ticket %1$s<br/> Thread Entry: %2$s' => 'Ticket %1$s<br/> Thread Entry: %2$s', 'Ticket Activity' => 'Ticket Activity', 'Ticket Agent Email Templates' => 'Ticket Agent Email Templates', 'Ticket Assigned to %s' => 'Ticket Assigned to %s', 'Ticket Assignment' => 'Ticket Assignment', 'Ticket Assignment Alert' => 'Ticket Assignment Alert', 'Ticket Attachment Settings' => 'Ticket Attachment Settings', 'Ticket Created From Thread Entry' => 'Ticket Created From Thread Entry', 'Ticket Data' => 'Ticket Data', 'Ticket End-User Email Templates' => 'Ticket End-User Email Templates', 'Ticket Filter' => 'Ticket Filter', 'Ticket Filters' => 'Ticket Filters', 'Ticket ID' => 'Ticket ID', 'Ticket ID (internal ID)' => 'Ticket ID (internal ID)', 'Ticket Information' => 'Ticket Information', 'Ticket Information and Options' => 'Ticket Information and Options', 'Ticket Link' => 'Ticket Link', 'Ticket Link with Preview' => 'Ticket Link with Preview', 'Ticket Marked %s' => 'Ticket Marked %s', 'Ticket Marked Overdue' => 'Ticket Marked Overdue', 'Ticket Notice' => 'Ticket Notice', 'Ticket Number' => 'Ticket Number', 'Ticket Number Format' => 'Ticket Number Format', 'Ticket Overdue Alerts' => 'Ticket Overdue Alerts', 'Ticket Owner' => 'Ticket Owner', 'Ticket Owner cannot be a Collaborator' => 'Ticket Owner cannot be a Collaborator', 'Ticket Print Options' => 'Ticket Print Options', 'Ticket Queue' => 'Ticket Queue', 'Ticket Queues' => 'Ticket Queues', 'Ticket Settings and Options' => 'Ticket Settings and Options', 'Ticket Sharing' => 'Ticket Sharing', 'Ticket Source' => 'Ticket Source', 'Ticket State' => 'Ticket State', 'Ticket Status' => 'Ticket Status', 'Ticket Submitter' => 'Ticket Submitter', 'Ticket Summary' => 'Ticket Summary', 'Ticket Thread' => 'Ticket Thread', 'Ticket Thread (%d)' => 'Ticket Thread (%d)', 'Ticket Thread expansions' => 'Ticket Thread expansions', 'Ticket Transfer Alert' => 'Alert on Transfer', 'Ticket Updated' => 'Ticket Updated', 'Ticket Variables' => 'Ticket Variables', 'Ticket already set to %s status' => 'Ticket already set to %s status', 'Ticket assignment released successfully' => 'Ticket assignment released successfully', 'Ticket claimed by %s' => 'Ticket claimed by %s', 'Ticket created successfully' => 'Ticket created successfully', 'Ticket denied' => 'Ticket denied', 'Ticket denied - %s' => 'Ticket denied - %s', 'Ticket doesn\'t have any children.' => 'Ticket doesn\'t have any children.', 'Ticket doesn\'t have any collaborators.' => 'Ticket doesn\'t have any collaborators.', 'Ticket flagged as %s by %s' => 'Ticket flagged as %s by %s', 'Ticket flagged as overdue by %s' => 'Ticket flagged as overdue by %s', 'Ticket is already assigned to %s' => 'Ticket is already assigned to %s', 'Ticket is already marked as answered' => 'Ticket is already marked as answered', 'Ticket is already marked as unanswered' => 'Ticket is already marked as unanswered', 'Ticket is assigned to %s' => 'Ticket is assigned to %s', 'Ticket is locked by %s' => 'Ticket is locked by %s', 'Ticket is not assigned!' => 'Ticket is not assigned!', 'Ticket is now assigned to you!' => 'Ticket is now assigned to you!', 'Ticket marked as %s successfully' => 'Ticket marked as %s successfully', 'Ticket ownership changed to %s' => 'Ticket ownership changed to %s', 'Ticket rejected (%s) (unregistered client)' => 'Ticket rejected (%s) (unregistered client)', 'Ticket rejected (%s) by filter "%s"' => 'Ticket rejected (%s) by filter "%s"', 'Ticket released from <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}' => 'Ticket released from <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}', 'Ticket released from <strong>{<Team>data.team}</strong> and <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}' => 'Ticket released from <strong>{<Team>data.team}</strong> and <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}', 'Ticket released from <strong>{<Team>data.team}</strong> by <b>{somebody}</b> {timestamp}' => 'Ticket released from <strong>{<Team>data.team}</strong> by <b>{somebody}</b> {timestamp}', 'Ticket updated successfully' => 'Ticket updated successfully', 'Ticket variables are only supported in thank-you pages.' => 'Ticket variables are only supported in thank-you pages.', 'Ticket will be reopened on message post' => 'Ticket will be reopened on message post', 'Tickets' => 'Tickets', 'Tickets (%d)' => 'Tickets (%d)', 'Tickets <b>(%d)</b>' => 'Tickets <b>(%d)</b>', 'Tickets Export' => 'Tickets Export', 'Tickets are marked overdue on grace period violation.' => 'Tickets are marked overdue on grace period violation.', 'Tickets page refresh rate in minutes.' => 'Tickets page refresh rate in minutes.', 'Time' => 'Time', 'Time Format' => 'Time Format', 'Time Zone' => 'Time Zone', 'Time format is required' => 'Time format is required', 'Time is based on your time zone' => 'Time is based on your time zone', 'Time is based on your time zone' => 'Time is based on your time zone', 'Time of last update' => 'Time of last update', 'Timeline Diagnostics' => 'Timeline Diagnostics', 'Timeout' => 'Timeout', 'Timezone' => 'Timezone', 'Timezone Aware' => 'Timezone Aware', 'Timezone of the date time selection' => 'Timezone of the date time selection', 'Title' => 'Title', 'Title already exists' => 'Title already exists', 'Title is required' => 'Title is required', 'Title is too short. 3 chars minimum' => 'Title is too short. 3 chars minimum', 'Title required' => 'Title required', 'To' => 'To', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.', 'To best assist you, we request that you be specific and detailed' => 'To best assist you, we request that you be specific and detailed', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.', 'To edit or add new pages go to %s Manage > Site Pages %s' => 'To edit or add new pages go to %s Manage > Site Pages %s', 'To import items with properties, use the Upload tab.' => 'To import items with properties, use the Upload tab.', 'To import more other fields, use the Upload tab.' => 'To import more other fields, use the Upload tab.', 'Today' => 'Today', 'Toggle' => 'Toggle', 'Toggle Opacity' => 'Toggle Opacity', 'Token' => 'Token', 'Token Deleted Successfully.' => 'Token Deleted Successfully.', 'Token Information' => 'Token Information', 'Token sent to you!' => 'Token sent to you!', 'Tomorrow' => 'Tomorrow', 'Too many attempts' => 'Too many attempts', 'Top-Level Category' => 'Top-Level Category', 'Top-Level Department' => 'Top-Level Department', 'Top-Level Queue' => 'Top-Level Queue', 'Top-Level Ticket Counts' => 'Top-Level Ticket Counts', 'Top-Level Topic' => 'Top-Level Topic', 'Topic' => 'Topic', 'Topic already exists' => 'Topic already exists', 'Topic is too short. Five characters minimum' => 'Topic is too short. Five characters minimum', 'Topics' => 'Topics', 'Transfer' => 'Transfer', 'Transfer %s' => 'Transfer %s', 'Transfer Tasks' => 'Transfer Tasks', 'Transient' => 'Transient', 'Translate' => 'Translate', 'Trying to remove end users from an unknown organization' => 'Trying to remove end users from an unknown organisation', 'Tuesday' => 'Tuesday', 'Two Factor Authentication Email' => 'Two Factor Authentication Email', 'Two Factor Authentication configuration required to continue' => 'Two Factor Authentication configuration required to continue', 'Type' => 'Type', 'Type is required' => 'Type is required', 'Type must be of %s to clone this Schedule' => 'Type must be of %s to clone this Schedule', 'Type of recent activity' => 'Type of recent activity', 'Typeahead' => 'Typeahead', 'Typeahead will work better for large lists' => 'Typeahead will work better for large lists', 'URL not supported' => 'URL not supported', 'Unable to %1$s %2$s' => 'Unable to %1$s %2$s', 'Unable to activate %s' => 'Unable to activate %s', 'Unable to add %s.' => 'Unable to add %s.', 'Unable to add %s. Correct error(s) below and try again.' => 'Unable to add %s. Correct error(s) below and try again.', 'Unable to add collaborator.' => 'Unable to add collaborator.', 'Unable to add email recipient' => 'Unable to add email recipient', 'Unable to add the email to banlist' => 'Unable to add the email to banlist', 'Unable to add user to organization.' => 'Unable to add user to organisation.', 'Unable to add user to the organization' => 'Unable to add user to the organisation', 'Unable to archive %s' => 'Unable to archive %s', 'Unable to assign %s' => 'Unable to assign %s', 'Unable to assign task' => 'Unable to assign task', 'Unable to assign ticket' => 'Unable to assign ticket', 'Unable to change status for %s' => 'Unable to change status for %s', 'Unable to change status of %1$s' => 'Unable to change status of %1$s', 'Unable to change status of the task' => 'Unable to change status of the task', 'Unable to change ticket ownership.' => 'Unable to change ticket ownership.', 'Unable to claim task' => 'Unable to claim task', 'Unable to claim ticket' => 'Unable to claim ticket', 'Unable to commit %s. Check validation errors' => 'Unable to commit %s. Check validation errors', 'Unable to connect to MySQL server: %s' => 'Unable to connect to MySQL server: %s', 'Unable to create %s.' => 'Unable to create %s.', 'Unable to create Folder' => 'Unable to create Folder', 'Unable to create a ticket.' => 'Unable to create a ticket.', 'Unable to create admin user (#6)' => 'Unable to create admin user (#6)', 'Unable to create config settings' => 'Unable to create config settings', 'Unable to create local account. See messages below' => 'Unable to create local account. See messages below', 'Unable to create new account.' => 'Unable to create new account.', 'Unable to create new ticket' => 'Unable to create new ticket', 'Unable to create organization.' => 'Unable to create organisation.', 'Unable to create the database.' => 'Unable to create the database.', 'Unable to create the ticket.' => 'Unable to create the ticket.', 'Unable to delete %s.' => 'Unable to delete %s.', 'Unable to delete %s. They may be in use.' => 'Unable to delete %s. They may be in use.', 'Unable to delete organization' => 'Unable to delete organisation', 'Unable to delete task' => 'Unable to delete task', 'Unable to delete user' => 'Unable to delete user', 'Unable to disable %s' => 'Unable to disable %s', 'Unable to dump query results.' => 'Unable to dump query results.', 'Unable to email via SMTP' => 'Unable to email via SMTP', 'Unable to email via Sendmail' => 'Unable to email via Sendmail', 'Unable to enable %s' => 'Unable to enable %s', 'Unable to export %s.' => 'Unable to export %s.', 'Unable to export results.' => 'Unable to export results.', 'Unable to export the ticket to PDF for print.' => 'Unable to export the ticket to PDF for print.', 'Unable to export the ticket to ZIP.' => 'Unable to export the ticket to ZIP.', 'Unable to fetch "%1$s" template - id #%d' => 'Unable to fetch "%1$s" template - id #%d', 'Unable to find user in directory' => 'Unable to find user in directory', 'Unable to import (%s): %s' => 'Unable to import (%s): %s', 'Unable to import item: %s' => 'Unable to import item: %s', 'Unable to import user: %s' => 'Unable to import user: %s', 'Unable to load config info from DB.' => 'Unable to load config info from DB.', 'Unable to lock the ticket.' => 'Unable to lock the ticket.', 'Unable to make %s PRIVATE' => 'Unable to make %s PRIVATE', 'Unable to make %s PUBLIC.' => 'Unable to make %s PUBLIC.', 'Unable to make %s private. Possibly already private!' => 'Unable to make %s private. Possibly already private!', 'Unable to manage any of the selected end users' => 'Unable to manage any of the selected end users', 'Unable to manage any of the selected organizations' => 'Unable to manage any of the selected organisations', 'Unable to manage any of the selected queues' => 'Unable to manage any of the selected queues', 'Unable to mark ticket as %s' => 'Unable to mark ticket as %s', 'Unable to open config file for writing. Permission denied! (#3)' => 'Unable to open config file for writing. Permission denied! (#3)', 'Unable to parse submitted csv: ' => 'Unable to parse submitted csv: ', 'Unable to parse submitted items' => 'Unable to parse submitted items', 'Unable to post internal note - missing or invalid data.' => 'Unable to post internal note - missing or invalid data.', 'Unable to post the message.' => 'Unable to post the message.', 'Unable to post the note - missing or invalid data.' => 'Unable to post the note - missing or invalid data.', 'Unable to post the note.' => 'Unable to post the note.', 'Unable to post the reply - missing or invalid data.' => 'Unable to post the reply - missing or invalid data.', 'Unable to post the reply.' => 'Unable to post the reply.', 'Unable to prepare the export' => 'Unable to prepare the export', 'Unable to print to PDF.' => 'Unable to print to PDF.', 'Unable to publish %s. Try editing it.' => 'Unable to publish %s. Try editing it.', 'Unable to read config file. Permission denied! (#2)' => 'Unable to read config file. Permission denied! (#2)', 'Unable to read email request' => 'Unable to read email request', 'Unable to read request body' => 'Unable to read request body', 'Unable to refer ticket' => 'Unable to refer ticket', 'Unable to register account. See messages below' => 'Unable to register account. See messages below', 'Unable to register user' => 'Unable to register user', 'Unable to release ticket' => 'Unable to release ticket', 'Unable to release ticket assignment' => 'Unable to release ticket assignment', 'Unable to remove %s' => 'Unable to remove %s', 'Unable to remove the email from banlist.' => 'Unable to remove the email from banlist.', 'Unable to reset password' => 'Unable to reset password', 'Unable to reset password. Contact your administrator' => 'Unable to reset password. Contact your administrator', 'Unable to retrieve email attachment' => 'Unable to retrieve email attachment', 'Unable to retrieve email inline image' => 'Unable to retrieve email inline image', 'Unable to retrieve password reset email template' => 'Unable to retrieve password reset email template', 'Unable to retrieve two factor authentication email template' => 'Unable to retrieve two factor authentication email template', 'Unable to save attachment - %s' => 'Unable to save attachment - %s', 'Unable to save draft.' => 'Unable to save draft.', 'Unable to save file' => 'Unable to save file', 'Unable to save: Please choose an active %s' => 'Unable to save: Please choose an active %s', 'Unable to save: Please insert a value for %s' => 'Unable to save: Please insert a value for %s', 'Unable to select the database' => 'Unable to select the database', 'Unable to send account activation email' => 'Unable to send account activation email', 'Unable to send account password reset email' => 'Unable to send account password reset email', 'Unable to send reset email.' => 'Unable to send reset email.', 'Unable to set sorting mode' => 'Unable to set sorting mode', 'Unable to transfer %s' => 'Unable to transfer %s', 'Unable to transfer task' => 'Unable to transfer task', 'Unable to transfer ticket' => 'Unable to transfer ticket', 'Unable to unpublish %s. Try editing it.' => 'Unable to unpublish %s. Try editing it.', 'Unable to update %s.' => 'Unable to update %s.', 'Unable to update %s. Correct error(s) below and try again.' => 'Unable to update %s. Correct error(s) below and try again.', 'Unable to update account.' => 'Unable to update account.', 'Unable to update field' => 'Unable to update field', 'Unable to update organization form' => 'Unable to update organisation form', 'Unable to update settings.' => 'Unable to update settings.', 'Unable to update user account information' => 'Unable to update user account information', 'Unable to upload backdrop image: %s' => 'Unable to upload backdrop image: %s', 'Unable to upload logo image: %s' => 'Unable to upload logo image: %s', 'Unable to validate rules as entered' => 'Unable to validate rules as entered', 'Unable to verify the token - try again!' => 'Unable to verify the token - try again!', 'Unable to write to config file. Permission denied! (#5)' => 'Unable to write to config file. Permission denied! (#5)', 'Unassigned' => 'Unassigned', 'Unban Email <%s>' => 'Unban Email <%s>', 'Unchanged' => 'Unchanged', 'Underflow or the modes mismatch' => 'Underflow or the modes mismatch', 'Unexpected Data' => 'Unexpected Data', 'Unexpected control character found' => 'Unexpected control character found', 'Unexpected or invalid data received' => 'Unexpected or invalid data received', 'Unformatted' => 'Unformatted', 'United States' => 'United States', 'Unknown' => 'Unknown', 'Unknown Action' => 'Unknown Action', 'Unknown Authentication' => 'Unknown Authentication', 'Unknown Authentication Type' => 'Unknown Authentication Type', 'Unknown Authorization Backend' => 'Unknown Authorisation Backend', 'Unknown Credential Type' => 'Unknown Credential Type', 'Unknown Folder' => 'Unknown Folder', 'Unknown JSON parsing error' => 'Unknown JSON parsing error', 'Unknown Staff' => 'Unknown Staff', 'Unknown System Email' => 'Unknown System Email', 'Unknown Template Set' => 'Unknown Template Set', 'Unknown action' => 'Unknown action', 'Unknown assignee' => 'Unknown assignee', 'Unknown department' => 'Unknown department', 'Unknown error' => 'Unknown error', 'Unknown object for "%s" tag' => 'Unknown object for "%s" tag', 'Unknown or invalid' => 'Unknown or invalid', 'Unknown or invalid FAQ category' => 'Unknown or invalid FAQ category', 'Unknown or invalid export' => 'Unknown or invalid export', 'Unknown or invalid file' => 'Unknown or invalid file', 'Unknown or invalid flag' => 'Unknown or invalid flag', 'Unknown or invalid flag format' => 'Unknown or invalid flag format', 'Unknown or invalid input' => 'Unknown or invalid input', 'Unknown or invalid state' => 'Unknown or invalid state', 'Unknown or invalid target' => 'Unknown or invalid target', 'Unknown or invalid ticket ID.' => 'Unknown or invalid ticket ID.', 'Unknown organization selected' => 'Unknown organisation selected', 'Unknown referral' => 'Unknown referral', 'Unknown selection' => 'Unknown selection', 'Unknown setting option' => 'Unknown setting option', 'Unknown status' => 'Unknown status', 'Unknown system email' => 'Unknown system email', 'Unknown user' => 'Unknown user', 'Unknown user selected' => 'Unknown user selected', 'Unkown System Email' => 'Unkown System Email', 'Unlock' => 'Unlock', 'Unsupported data format' => 'Unsupported data format', 'Until' => 'Until', 'Up to date' => 'Up to date', 'Update' => 'Update', 'Update %s' => 'Update %s', 'Update API Key' => 'Update API Key', 'Update Ban Rule' => 'Update Ban Rule', 'Update Canned Response' => 'Update Canned Response', 'Update Category' => 'Update Category', 'Update Department' => 'Update Department', 'Update Email Address' => 'Update Email Address', 'Update FAQ' => 'Update FAQ', 'Update Filter' => 'Update Filter', 'Update Help Topic' => 'Update Help Topic', 'Update Instance' => 'Update Instance', 'Update Organization' => 'Update Organisation', 'Update Page' => 'Update Page', 'Update Role' => 'Update Role', 'Update SLA Plan' => 'Update SLA Plan', 'Update Schedule' => 'Update Schedule', 'Update Team' => 'Update Team', 'Update Template' => 'Update Template', 'Update Ticket #%s' => 'Update Ticket #%s', 'Update User' => 'Update User', 'Update custom list' => 'Update custom list', 'Update form section' => 'Update form section', 'Update posted successfully' => 'Update posted successfully', 'Updated' => 'Updated', 'Updated %s' => 'Updated %s', 'Updated Successfully' => 'Updated Successfully', 'Updated by <b>{somebody}</b> {timestamp} — %s' => 'Updated by <b>{somebody}</b> {timestamp} — %s', 'Upgrade' => 'Upgrade', 'Upgrade Aborted!' => 'Upgrade Aborted!', 'Upgrade Completed!' => 'Upgrade Completed!', 'Upgrade Failed: Invalid or wrong hash [%s]' => 'Upgrade Failed: Invalid or wrong hash [%s]', 'Upgrade Now' => 'Upgrade Now', 'Upgrade Tips' => 'Upgrade Tips', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => 'Upgrade aborted due to errors. Any errors at this stage are fatal.', 'Upgrade osTicket to %s' => 'Upgrade osTicket to %s', 'Upgrade to %s' => 'Upgrade to %s', 'Upgraded to %s ... post-upgrade checks!' => 'Upgraded to %s ... post-upgrade checks!', 'Upgrader' => 'Upgrader', 'Upgrader - %s (task pending).' => 'Upgrader - %s (task pending).', 'Upgrader - %s applied' => 'Upgrader - %s applied', 'Upgrader - %s cleanup' => 'Upgrader - %s cleanup', 'Upgrader Error' => 'Upgrader Error', 'Upload' => 'Upload', 'Upload a new backdrop' => 'Upload a new backdrop', 'Upload a new logo' => 'Upload a new logo', 'Uploading ...' => 'Uploading ...', 'Use Browser Preference' => 'Use Browser Preference', 'Use Default System Email (above)' => 'Use Default System Email (above)', 'Use Language Preference' => 'Use Language Preference', 'Use Reply-To Email' => 'Use Reply-To Email', 'Use a custom backdrop' => 'Use a custom backdrop', 'Use a custom logo' => 'Use a custom logo', 'Use any available backend' => 'Use any available backend', 'Use standard columns' => 'Use standard columns', 'Use standard export fields' => 'Use standard export fields', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.', 'Use the columns shown in the table below. To add more properties, use the Properties tab. Only properties with `variable` defined can be imported.' => 'Use the columns shown in the table below. To add more properties, use the Properties tab. Only properties with `variable` defined can be imported.', 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.', 'Use the forms below to create or update the information we have on file for your account' => 'Use the forms below to create or update the information we have on file for your account', 'Use the forms below to update the information we have on file for your account' => 'Use the forms below to update the information we have on file for your account', 'Use this index when sorting on this column' => 'Use this index when sorting on this column', 'Used for HTML email processing' => 'Used for HTML email processing', 'Used for email fetching' => 'Used for email fetching', 'Used for image manipulation and PDF printing' => 'Used for image manipulation and PDF printing', 'Used for ticket and task exporting' => 'Used for ticket and task exporting', 'Used to detect file types for uploads' => 'Used to detect file types for uploads', 'User' => 'User', 'User + Collaborators' => 'User + Collaborators', 'User Account Login' => 'User Account Login', 'User Avatar' => 'User Avatar', 'User Data' => 'User Data', 'User Directory' => 'User Directory', 'User Email' => 'User Email', 'User Excessive Logins' => 'User Excessive Logins', 'User ID Required' => 'User ID Required', 'User Information' => 'User Information', 'User Information Fields' => 'User Information Fields', 'User Link' => 'User Link', 'User Not Found' => 'User Not Found', 'User Preferences' => 'User Preferences', 'User Session Timeout' => 'User Session Timeout', 'User Settings and Options' => 'User Settings and Options', 'User already belongs to this organization!' => 'User already belongs to this organisation!', 'User already registered' => 'User already registered', 'User and Collaborators' => 'User and Collaborators', 'User cannot change password' => 'User cannot change password', 'User login' => 'User login', 'User logout' => 'User logout', 'User posting the message' => 'User posting the message', 'User\'s timezone' => 'User\'s timezone', 'Username' => 'Username', 'Username Required' => 'Username Required', 'Username already in use' => 'Username already in use', 'Username contains invalid characters' => 'Username contains invalid characters', 'Username is required' => 'Username is required', 'Username must have at least two (2) characters' => 'Username must have at least two (2) characters', 'Username required' => 'Username required', 'Users' => 'Users', 'Users Settings' => 'Users Settings', 'Users can always sign in with their email address' => 'Users can always sign in with their email address', 'Users cannot upload more than this many files.' => 'Users cannot upload more than this many files.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access', 'Vacation Mode' => 'Holiday Mode', 'Valid API key required' => 'Valid API key required', 'Valid CSRF Token Required' => 'Valid CSRF Token Required', 'Valid IP is required' => 'Valid IP is required', 'Valid Start Date required' => 'Valid Start Date required', 'Valid email address' => 'Valid email address', 'Valid email address and ticket number required' => 'Valid email address and ticket number required', 'Valid email address is required' => 'Valid email address is required', 'Valid email is required' => 'Valid email is required', 'Valid email required' => 'Valid email required', 'Valid email required for the match type' => 'Valid email required for the match type', 'Valid folder required' => 'Valid folder required', 'Valid password reset window required' => 'Valid password reset window required', 'Valid phone number is required' => 'Valid phone number is required', 'Valid recipient email address required' => 'Valid recipient email address required', 'Valid regular expression' => 'Valid regular expression', 'Valid username or email address is required' => 'Valid username or email address is required', 'Validation Error' => 'Validation Error', 'Validation errors exist on criteria' => 'Validation errors exist on criteria', 'Validation errors exist on supplimental criteria' => 'Validation errors exist on supplemental criteria', 'Validator' => 'Validator', 'Value' => 'Value', 'Value already in use' => 'Value already in use', 'Value and Abbreviation' => 'Value and Abbreviation', 'Value does not match required pattern' => 'Value does not match required pattern', 'Value required' => 'Value required', 'Variable' => 'Variable', 'Variable name is required for required fields' => 'Variable name is required for required fields', 'Verification Code' => 'Verification Code', 'Verification codes are sent by email' => 'Verification codes are sent by email', 'Verified' => 'Verified', 'Verified by %s' => 'Verified by %s', 'Verify' => 'Verify', 'Verify Email Addresses' => 'Verify Email Addresses', 'Verify email address domain' => 'Verify email address domain', 'Verifying' => 'Verifying', 'Version' => 'Version', 'View' => 'View', 'View Content' => 'View Content', 'View Task' => 'View Task', 'View Ticket' => 'View Ticket', 'View Ticket Thread' => 'View Ticket Thread', 'View ticket status' => 'View ticket status', 'Viewing' => 'Viewing', 'Visibility' => 'Visibility', 'Visible' => 'Visible', 'WARN' => 'WARN', 'Warnings' => 'Warnings', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => 'We are delighted you have chosen osTicket for your customer support ticketing system!', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => 'We can help. Feel free to %1$s contact us %2$s for professional help.', 'We have a problem - another installation with same table prefix exists!' => 'We have a problem - another installation with same table prefix exists!', 'We have a problem ... wait a sec.' => 'We have a problem ... wait a sec.', 'We highly recommend that you follow the steps below.' => 'We highly recommend that you follow the steps below.', 'We know you\'re busy, you can close this popup and the export will be sent to %s' => 'We know you\'re busy, you can close this popup and the export will be sent to %s', 'We provide %1$s professional upgrade services %2$s and commercial support.' => 'We provide %1$s professional upgrade services %2$s and commercial support.', 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.', 'We provide <u>professional installation services</u> and commercial support.' => 'We provide <u>professional installation services</u> and commercial support.', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => 'We take user feedback seriously and we\'re dedicated to making changes based on your input.', 'We\'re done!' => 'We\'re done!', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.', 'Web' => 'Web', 'Web Forms' => 'Web Forms', 'Web Server Software' => 'Web Server Software', 'Wednesday' => 'Wednesday', 'Week day entry already exists' => 'Week day entry already exists', 'Weekdays' => 'Weekdays', 'Weekdays entry already exists' => 'Weekdays entry already exists', 'Weekend day entry already exists' => 'Weekend day entry already exists', 'Weekends' => 'Weekends', 'Weekends entry already exists' => 'Weekends entry already exists', 'Weekly' => 'Weekly', 'Welcome to the Support Center' => 'Welcome to the Support Centre', 'Welcome, %s.' => 'Welcome, %s.', 'What to do?' => 'What to do?', 'What\'s Next?' => 'What\'s Next?', 'Whoops. Perhaps you meant to send some CSV records' => 'Whoops. Perhaps you meant to send some CSV records', 'Widget' => 'Widget', 'Widget not defined for this field' => 'Widget not defined for this field', 'Width' => 'Width', 'Windows PowerShell' => 'Windows PowerShell', 'Working Hours Timeline' => 'Working Hours Timeline', 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>', 'Wrap Lines' => 'Wrap Lines', 'Write access required to continue' => 'Write access required to continue', 'XML API' => 'XML API', 'XML error: %1$s at line %2$d:%3$d' => 'XML error: %1$s at line %2$d:%3$d', 'XML extension not supported' => 'XML extension not supported', 'Yearly' => 'Yearly', 'Yes' => 'Yes', 'Yes, Delete' => 'Yes, Delete', 'Yes, Delete User' => 'Yes, Delete User', 'Yes, Do it!' => 'Yes, Do it!', 'Yes, Email Me' => 'Yes, Email Me', 'Yesterday' => 'Yesterday', 'You are about to delete %s fields.' => 'You are about to delete %s fields.', 'You are trying to upload too many files' => 'You are trying to upload too many files', 'You can not disable/delete yourself - you could be the only admin!' => 'You can not disable/delete yourself - you could be the only admin!', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.', 'You can use osTicket without these, but you may not be able to use all features.' => 'You can use osTicket without these, but you may not be able to use all features.', 'You cannot delete a user with tickets!' => 'You cannot delete a user with tickets!', 'You cannot disable/delete a default department. Select a new default department and try again.' => 'You cannot disable/delete a default department. Select a new default department and try again.', 'You do not have access to %s' => 'You do not have access to %s', 'You do not have permission %s' => 'You do not have permission %s', 'You do not have permission to %1$s %2$s' => 'You do not have permission to %1$s %2$s', 'You do not have permission to %s tasks' => 'You do not have permission to %s tasks', 'You do not have permission to create a ticket in %s' => 'You do not have permission to create a ticket in %s', 'You do not have permission to create users.' => 'You do not have permission to create users.', 'You do not have permission to delete a user with tickets!' => 'You do not have permission to delete a user with tickets!', 'You don\'t have a signature' => 'You don\'t have a signature', 'You have made changes that you need to save.' => 'You have made changes that you need to save.', 'You have made {0} selections. ' => 'You have made {0} selections. ', 'You must select action to perform' => 'You must select action to perform', 'You must select at least %s to process.' => 'You must select at least %s to process.', 'You must select at least %s.' => 'You must select at least %s.', 'You must select at least one %s.' => 'You must select at least one %s.', 'You must select template' => 'You must select template', 'You must set at least one rule.' => 'You must set at least one rule.', 'You need to select at least one item' => 'You need to select at least one item', 'You no longer have access to #%s.' => 'You no longer have access to #%s.', 'You sure?' => 'You sure?', 'You\'re limited to only {0} selections. ' => 'You\'re limited to only {0} selections. ', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.', 'You\'ve reached maximum failed login attempts allowed.' => 'You\'ve reached maximum failed login attempts allowed.', 'You\'ve reached the maximum open tickets allowed.' => 'You\'ve reached the maximum open tickets allowed.', 'Your Staff Control Panel' => 'Your Staff Control Panel', 'Your browser is not supported' => 'Your browser is not supported', 'Your friendly support center' => 'Your friendly support centre', 'Your lock has expired.' => 'Your lock has expired.', 'Your lock is expiring soon.' => 'Your lock is expiring soon.', 'Your osTicket URL' => 'Your osTicket URL', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.', 'Your primary administrator account - you can add more users later.' => 'Your primary administrator account - you can add more users later.', 'Your query did not match any records' => 'Your query did not match any records', 'a SLA plan' => 'an SLA plan', 'a plugin' => 'a plugin', 'a template set' => 'a template set', 'a year ago' => 'a year ago', 'about a minute ago' => 'about a minute ago', 'about a month ago' => 'about a month ago', 'about an hour ago' => 'about an hour ago', 'action-buttonOpen' => 'Open', 'added <strong>%1$s</strong>' => 'added <strong>%1$s</strong>', 'added <strong>%1$s</strong> and removed <strong>%2$s</strong>' => 'added <strong>%1$s</strong> and removed <strong>%2$s</strong>', 'advanced' => 'advanced', 'after' => 'after', 'agent' . "\0" . 'agents' => 'agent' . "\0" . 'agents', 'all changes saved' => 'all changes saved', 'an API key' => 'an API key', 'and' => 'and', 'assign' => 'assign', 'assigned' => 'assigned', 'auto assign on reopen' => 'auto assign on reopen', 'auto claim' => 'auto claim', 'ban list' => 'ban list', 'ban rule' => 'ban rule', 'before' => 'before', 'between' => 'between', 'by' => 'by', 'canned response' => 'canned response', 'case-insensitive comparison' => 'case-insensitive comparison', 'changed from <strong>%1$s</strong> to <strong>%2$s</strong>' => 'changed from <strong>%1$s</strong> to <strong>%2$s</strong>', 'changed to <strong>%1$s</strong>' => 'changed to <strong>%1$s</strong>', 'checked' => 'checked', 'child tickets' => 'child tickets', 'claimed' => 'claimed', 'clear' => 'clear', 'contains' => 'contains', 'created' => 'created', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php only supports local cron calls - use http -> api/tasks/cron', 'current' => 'current', 'custom form' => 'custom form', 'custom list' . "\0" . 'custom lists' => 'custom list' . "\0" . 'custom lists', 'custom list items' => 'custom list items', 'day' . "\0" . 'days' => 'day' . "\0" . 'days', 'defunct — missing' => 'defunct — missing', 'delete' => 'delete', 'deleted sucessfully' => 'deleted sucessfully', 'department' . "\0" . 'departments' => 'department' . "\0" . 'department', 'does not have a value' => 'does not have a value', 'does not include' => 'does not include', 'e.g.' => 'e.g.', 'e.g. 051243' => 'e.g. 051243', 'e.g. John Doe, john.doe@osticket.com' => 'e.g. John Doe, john.doe@osticket.com', 'e.g. My Location, MY' => 'e.g. My Location, GB', 'e.g. john.doe@osticket.com' => 'e.g. john.doe@osticket.com', 'e.g. me@mycompany.com' => 'e.g. me@mycompany.com', 'email' . "\0" . 'emails' => 'email' . "\0" . 'email', 'email message to send.' => 'email message to send.', 'enable here' => 'enable here', 'end user' . "\0" . 'end users' => 'end user' . "\0" . 'end users', 'end user account' => 'end user account', 'extension required to print ticket to PDF' => 'extension required to print ticket to PDF', 'external ID' => 'external ID', 'failed login attempt(s) allowed before a lock-out is enforced' => 'failed login attempt(s) allowed before a lock-out is enforced', 'fields available where this form is used' => 'fields available where this form is used', 'filter' . "\0" . 'filters' => 'filter' . "\0" . 'filters', 'for version %s' => 'for version %s', 'form' . "\0" . 'forms' => 'form' . "\0" . 'forms', 'has a value' => 'has a value', 'help topic' . "\0" . 'help topics' => 'help topic' . "\0" . 'help topics', 'hour' . "\0" . 'hours' => 'hour' . "\0" . 'hours', 'if public' => 'if public', 'if set' => 'if set', 'in %d days' => 'in %d days', 'in %d hours' => 'in %d hours', 'in %d minutes' => 'in %d minutes', 'in %d months' => 'in %d months', 'in %d seconds' => 'in %d seconds', 'in %d years' => 'in %d years', 'in a year' => 'in a year', 'in about a minute' => 'in about a minute', 'in about a month' => 'in about a month', 'in about an hour' => 'in about an hour', 'in hours' => 'in hours', 'in reversed order' => 'in reversed order', 'in the future' => 'in the future', 'in the last n days' => 'in the last n days', 'in the next n days' => 'in the next n days', 'in the past' => 'in the past', 'includes' => 'includes', 'instances' => 'instances', 'internal ID' => 'internal ID', 'is' => 'is', 'is not' => 'is not', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'just now' => 'just now', 'link' => 'link', 'linked' => 'linked', 'list item' . "\0" . 'list items' => 'list item' . "\0" . 'list item', 'log entry' => 'log entry', 'login failed' => 'login failed', 'matches' => 'matches', 'maximum of 128 characters allowed' => 'maximum of 128 characters allowed', 'merge into this one' => 'merge into this one', 'merged' => 'merged', 'message template' => 'message template', 'minute' . "\0" . 'minutes' => 'minute' . "\0" . 'minutes', 'minutes' => 'minutes', 'minutes locked out' => 'minutes locked out', 'missing!' => 'missing!', 'module loaded' => 'module loaded', 'month' . "\0" . 'months' => 'month' . "\0" . 'months', 'more than n days ago' => 'more than n days ago', 'more than n days from now' => 'more than n days from now', 'never' => 'never', 'next' => 'next', 'not on' => 'not on', 'not recommended' => 'not recommended', 'now' => 'now', 'on' => 'on', 'on %s' => 'on %s', 'one API key' => 'one API key', 'one SLA plan' => 'one SLA plan', 'one agent' => 'one agent', 'one canned response' => 'one canned response', 'one category' => 'one category', 'one custom form' => 'one custom form', 'one custom list' => 'one custom list', 'one department' => 'one department', 'one email' => 'one email', 'one end user' => 'one end user', 'one help topic' => 'one help topic', 'one log entry' => 'one log entry', 'one organization' => 'one organisation', 'one plugin' => 'one plugin', 'one role' => 'one role', 'one schedule' => 'one schedule', 'one site page' => 'one site page', 'one task' => 'one task', 'one team' => 'one team', 'one template set' => 'one template set', 'one ticket' => 'one ticket', 'one ticket filter' => 'one ticket filter', 'or %s register for an account %s for the best experience on our help desk.' => 'or %s register for an account %s for the best experience on our help desk.', 'or %s register for an account %s to access all your tickets.' => 'or %s register for an account %s to access all your tickets.', 'organizations' => 'organisations', 'osTicket %s' => 'osTicket %s', 'osTicket :: Admin Control Panel' => 'osTicket :: Admin Control Panel', 'osTicket :: Staff Control Panel' => 'osTicket :: Staff Control Panel', 'osTicket Alerts' => 'osTicket Alerts', 'osTicket Basic Installation' => 'osTicket Basic Installation', 'osTicket Docs' => 'osTicket Docs', 'osTicket Documentation' => 'osTicket Documentation', 'osTicket Forums' => 'osTicket Forums', 'osTicket Installer' => 'osTicket Installer', 'osTicket Team.' => 'osTicket Team.', 'osTicket Upgrader' => 'osTicket Upgrader', 'osTicket Version' => 'osTicket Version', 'osTicket installation has been completed successfully.' => 'osTicket installation has been completed successfully.', 'osTicket installer requires ability to write to the configuration file %s' => 'osTicket installer requires ability to write to the configuration file %s', 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).', 'osTicket is already installed?' => 'osTicket is already installed?', 'osTicket is having trouble fetching emails from the following mail account' => 'osTicket is having trouble fetching emails from the following mail account', 'osTicket no longer supports Internet Explorer.' => 'osTicket no longer supports Internet Explorer.', 'osTicket requires MySQL %s or later!' => 'osTicket requires MySQL %s or later!', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.', 'osTicket\'s base url (FQDN)' => 'osTicket\'s base url (FQDN)', 'per end user' => 'per end user', 'per page.' => 'per page.', 'period' => 'period', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php only supports local piping - use http -> api/tickets.email', 'plugin' . "\0" . 'plugins' => 'plugin' . "\0" . 'plugins', 'premade response' . "\0" . 'premade responses' => 'premade response' . "\0" . 'premade responses', 'process' => 'process', 'properties definable for each item' => 'properties definable for each item', 'queue' => 'queue', 'queue-nameOpen' => 'Open', 'recommended for all installations' => 'recommended for all installations', 'recommended for improved localization' => 'recommended for improved localisation', 'recommended for plugins and language packs' => 'recommended for plugins and language packs', 'referral' => 'referral', 'referred' => 'referred', 'removed <strong>%1$s</strong>' => 'removed <strong>%1$s</strong>', 'reopen' => 'reopen', 'reopened' => 'reopened', 'role' . "\0" . 'roles' => 'role' . "\0" . 'role', 'save error' => 'save error', 'save translation' => 'save translation', 'saving...' => 'saving...', 'schedule' . "\0" . 'schedules' => 'schedule' . "\0" . 'schedules', 'see name expansion' => 'see name expansion', 'selected' => 'selected', 'selected API key' . "\0" . 'selected API keys' => 'selected API key' . "\0" . 'selected API keys', 'selected SLA plan' . "\0" . 'selected SLA plans' => 'selected SLA plan' . "\0" . 'selected SLA plans', 'selected agent' . "\0" . 'selected agents' => 'selected agent' . "\0" . 'selected agents', 'selected ban rule' . "\0" . 'selected ban rules' => 'selected ban rule' . "\0" . 'selected ban rules', 'selected canned response' . "\0" . 'selected canned responses' => 'selected canned response' . "\0" . 'selected canned responses', 'selected category' . "\0" . 'selected categories' => 'selected category' . "\0" . 'selected categories', 'selected custom form' . "\0" . 'selected custom forms' => 'selected custom form' . "\0" . 'selected custom forms', 'selected custom list' . "\0" . 'selected custom lists' => 'selected custom list' . "\0" . 'selected custom lists', 'selected department' . "\0" . 'selected departments' => 'selected department' . "\0" . 'selected departments', 'selected email' . "\0" . 'selected emails' => 'selected email' . "\0" . 'selected emails', 'selected end user' . "\0" . 'selected end users' => 'selected end user' . "\0" . 'selected end users', 'selected filter' . "\0" . 'selected filters' => 'selected filter' . "\0" . 'selected filters', 'selected help topic' . "\0" . 'selected help topics' => 'selected help topic' . "\0" . 'selected help topics', 'selected image' . "\0" . 'selected images' => 'selected image' . "\0" . 'selected image', 'selected log entry' . "\0" . 'selected log entries' => 'selected log entry' . "\0" . 'selected log entries', 'selected plugin' . "\0" . 'selected plugins' => 'selected plugin' . "\0" . 'selected plugins', 'selected role' . "\0" . 'selected roles' => 'selected role' . "\0" . 'selected role', 'selected schedule' . "\0" . 'selected schedules' => 'selected schedule' . "\0" . 'selected schedules', 'selected site page' . "\0" . 'selected site pages' => 'selected site page' . "\0" . 'selected site pages', 'selected task' . "\0" . 'selected tasks' => 'selected task' . "\0" . 'selected tasks', 'selected team' . "\0" . 'selected teams' => 'selected team' . "\0" . 'selected teams', 'selected template set' . "\0" . 'selected template sets' => 'selected template set' . "\0" . 'selected template sets', 'selected ticket' . "\0" . 'selected tickets' => 'selected ticket' . "\0" . 'selected tickets', 'selected ticket filter' . "\0" . 'selected ticket filters' => 'selected ticket filter' . "\0" . 'selected ticket filters', 'selected user' . "\0" . 'selected users' => 'selected user' . "\0" . 'selected users', 'set to <strong>%2$s</strong>' => 'set to <strong>%2$s</strong>', 'show %s records' => 'show %s records', 'sign in here' => 'sign in here', 'site page' . "\0" . 'site pages' => 'site page' . "\0" . 'site pages', 'status' => 'status', 'successfully' => 'successfully', 'system default' => 'system default', 'task' . "\0" . 'tasks' => 'task' . "\0" . 'task', 'team' . "\0" . 'teams' => 'team' . "\0" . 'team', 'template' . "\0" . 'templates' => 'template' . "\0" . 'templates', 'template set' => 'template set', 'the agent' => 'the agent', 'the department' => 'the department', 'the selected Ticket' . "\0" . 'the selected Tickets' => 'the selected Ticket' . "\0" . 'the selected Tickets', 'the team' => 'the team', 'this API key' => 'this API key', 'this FAQ article' => 'this FAQ article', 'this SLA plan' => 'this SLA plan', 'this agent' => 'this agent', 'this ban rule' => 'this ban rule', 'this canned response' => 'this canned response', 'this category' => 'this category', 'this custom form' => 'this custom form', 'this custom list' => 'this custom list', 'this department' => 'this department', 'this email' => 'this email', 'this end user' => 'this end user', 'this help topic' => 'this help topic', 'this message template' => 'this message template', 'this queue' => 'this queue', 'this role' => 'this role', 'this schedule' => 'this schedule', 'this site page' => 'this site page', 'this task' => 'this task', 'this team' => 'this team', 'this template' => 'this template', 'this template set' => 'this template set', 'this ticket' => 'this ticket', 'this ticket filter' => 'this ticket filter', 'ticket' . "\0" . 'tickets' => 'ticket' . "\0" . 'tickets', 'ticket filter' => 'ticket filter', 'ticket state actionArchive' => 'Archive', 'ticket state actionClose' => 'Close', 'ticket state actionDelete' => 'Delete', 'ticket state actionOpen' => 'Open', 'ticket state nameArchived' => 'Archived', 'ticket state nameClosed' => 'Closed', 'ticket state nameDeleted' => 'Deleted', 'ticket state nameOpen' => 'Open', 'to a Team' => 'to a Team', 'to an Agent' => 'to an Agent', 'to archive/delete tickets' => 'to archive/delete tickets', 'to create tickets' => 'to create tickets', 'to delete tickets' => 'to delete tickets', 'to mass manage tickets' => 'to mass manage tickets', 'to reopen tickets' => 'to reopen tickets', 'to resolve/close tickets' => 'to resolve/close tickets', 'transfer' => 'transfer', 'transferred' => 'transferred', 'unassigned' => 'unassigned', 'unchecked' => 'unchecked', 'unknown error' => 'unknown error', 'unsaved' => 'unsaved', 'unset <strong>%1$s</strong>' => 'unset <strong>%1$s</strong>', 'updated' => 'updated', 'users' => 'users', 'vacation' => 'holiday', 'via %s' => 'via %s', 'week' . "\0" . 'weeks' => 'week' . "\0" . 'weeks', 'yesterday' => 'yesterday', 'you' => 'you', 0 => array ( 'Revision' => 0, 'Total-Strings' => 3270, 'Table-Size' => 3270, 'Build-Timestamp' => 'Tue, 04 Feb 25 17:25:22 +0000', 'Format-Version' => 'A', 'Encoding' => 'UTF-8', ), );(function($){$.oststrings={"Cancel":"Cancel","You sure?":"You sure?","File Upload Error":"File Upload Error","Uploading ...":"Uploading ...","Your browser is not supported":"Your browser is not supported","You are trying to upload too many files":"You are trying to upload too many files","File is too large":"File is too large","This type of file is not allowed":"This type of file is not allowed","Could not find or read this file":"Could not find or read this file","Are you sure you want to leave? Any changes or info you've entered will be discarded!":"Are you sure you want to leave? Any changes or info you've entered will be discarded!","Show Images":"Show Images","Download":"Download","all changes saved":"all changes saved","Delete Draft":"Delete Draft","Save Draft":"Save Draft","saving...":"saving...","save error":"save error","Unable to save draft.":"Unable to save draft.","Refresh the current page to restore and continue your draft.":"Refresh the current page to restore and continue your draft.","unsaved":"unsaved","Annotate":"Annotate","Annotate Image":"Annotate Image","Commit":"Commit","Add Shape":"Add Shape","Add Arrow":"Add Arrow","Add Box":"Add Box","Add Ellipse":"Add Ellipse","Add Text":"Add Text","Add Scribble":"Add Scribble","Shape Color":"Shape Colour","Font Size":"Font Size","Font Family":"Font Family","Outline":"Outline","Bring Forward":"Bring Forward","Toggle Opacity":"Toggle Opacity","Delete Shape":"Delete Shape","Fill":"Fill","Text":"Text","Translate":"Translate","save translation":"save translation","Loading":"Loading","Add":"Add","Not currently translated":"Not currently translated","Save":"Save","Saving":"Saving","You're limited to only {0} selections.\\n":"You're limited to only {0} selections.\\n","You have made {0} selections.\\n":"You have made {0} selections.\\n","Please remove {0} selection(s).":"Please remove {0} selection(s).","Alert":"Alert","Please make at least {0} selections. {1} checked so far.":"Please make at least {0} selections. {1} checked so far.","Are you sure you want to remove this attachment?":"Are you sure you want to remove this attachment?","Please Confirm":"Please Confirm","Please confirm to continue.":"Please confirm to continue.","OK":"OK","Oops":"Oops","You need to select at least one item":"You need to select at least one item","Confirm Deletion":"Confirm Deletion","Create":"Create","just now":"just now","about a minute ago":"about a minute ago","%d minutes ago":"%d minutes ago","about an hour ago":"about an hour ago","%d hours ago":"%d hours ago","yesterday":"yesterday","%d days ago":"%d days ago","Acquiring Lock":"Acquiring Lock","Your lock is expiring soon.":"Your lock is expiring soon.","The lock you hold on this ticket will expire soon. Would you like to renew the lock?":"The lock you hold on this ticket will expire soon. Would you like to renew the lock?","Renew":"Renew","Unable to lock the ticket.":"Unable to lock the ticket.","Someone else could be working on the same ticket.":"Someone else could be working on the same ticket.","Still busy... smile #":"Still busy... smile #","Cleaning up!...":"Cleaning up!...","Error occurred. Aborting...":"Error occurred. Aborting...","Manual upgrade required (ajax failed)":"Manual upgrade required (ajax failed)","Something went wrong":"Something went wrong"};})(jQuery);<?php return array ( 'Build-Date' => 'Tue, 04 Feb 25 17:25:22 +0000', 'Phrases-Version' => '1.18', 'Build-Version' => 'v1.18.2', 'Build-Major-Version' => '1.18', 'Language' => 'en_GB', 'Id' => 'lang:en_GB', 'Last-Revision' => '2024-12-03 21:18', 'Version' => 173326, ); M�]�C�X�=n9.�\�Vz GBMB
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